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Article
Publication date: 25 February 2014

Vinod Kumar Khanna and Ruby Gupta

The Japanese have had a phenomenal impact on the world's market using 5 “S” and total quality management (TQM) philosophy. Though Indian companies also claim to follow these…

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Abstract

Purpose

The Japanese have had a phenomenal impact on the world's market using 5 “S” and total quality management (TQM) philosophy. Though Indian companies also claim to follow these philosophies, however India has not been able to make substantial s in this regard. India has been ranked very low (India's rank has been 35 out of 59 economies) as per the IMD world competitiveness year book 2012 report. During a literature survey, it was found that competency-based training contributes to a greater extent for the success of 5 “S” and TQM implementation. Therefore, research was undertaken to study the effect of competency-based training on the implementation of 5 “S” and TQM principles. The paper aims to discuss these issues.

Design/methodology/approach

This paper attempts to assess and compare the role of competency-based training on the status of 5 “S” and TQM in Mayur Uniquoters Ltd (MUL) and SKH Metals Ltd. This paper compiles a list of the most important competency variables and prepares a competency training module for the industries. Quality award models will be used to compute a competency index, 5 “S” index, and TQM index before and after competency-based training in MUL. However, in the case of SKH Metals Ltd, the competency index, 5 “S” index and TQM index will be analyzed only after competency-based training. The index methodology has been used to assess and compare the level of performance in competency, 5 “S”, and TQM and the result will be validated through a two-sample t-test.

Findings

The paper reveals that competency-based training has a positive correlation on, 5 “S” and TQM, and is instrumental in improving the level of 5 “S” and TQM in both industries. Based on a two-sample t-test, the performance of 5 “S” and TQM improved by 74.4 and 84.5 percent, respectively, in case of MUL. This paper also prepares the competency-based training module.

Research limitations/implications

The investigation and research findings are still exploratory. Future research can focus on and establish the correlation based on a larger number of organizations. A broadly based and larger sample size would provide a better picture of the relationship between competency, 5 “S” and TQM philosophy. The data have been collected before and after competency-based training in Mayur Uniquoters, whereas, in the case of SKH Metals, the data have been compiled only after competency-based training.

Originality/value

The study has been able to compile competency variables based on the feedback of 84 industries and also prepares a competency training module. Competency index, 5 “S” index and TQM index have been analyzed before and after competency-based training in MUL and two-sample t-test was also performed. In the case of SKH Metals Ltd, the data have been analyzed after competency-based training. The study has been able to identify that both organizations could perform better in 5 “S” and TQM after competency-based training. India stands a better chance in improving its competitiveness in the world ranking if all organizations focus on competency-based training, apart from training on 5 “S” and TQM.

Details

International Journal of Quality & Reliability Management, vol. 31 no. 3
Type: Research Article
ISSN: 0265-671X

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In Pursuit of the Sustainable Development Goals: Success Stories of Women Entrepreneurs in Emerging Economies
Type: Book
ISBN: 978-1-83608-533-1

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Book part
Publication date: 10 June 2019

Bryan M. Howell

Technology moves fast. If you do ot iterate and plan with agility, a new approach will come along, and you will miss it. This premise from Ferris Bueller. Cheesy or not, it does…

Abstract

Technology moves fast. If you do ot iterate and plan with agility, a new approach will come along, and you will miss it. This premise from Ferris Bueller. Cheesy or not, it does not make it any less factual. The author learned many new concepts in doing the research for this chapter. There were several “aha!” moments that warrant sharing. The research here garnered an opinion that relates to the concept of balance. The moment an organism or organization is closest to “balanced” is when it has optimal performance. Modern IT projects require Agile methodologies. Many organizations do not necessitate the same agility in the departments that the IT organization supports. It is the author’s opinion that this imbalance can cause problems with IT or company projects before they start.

As far as technologies the only thing that anyone can say definitively is that technology will change and that those changes will accelerate. Given that information, the best that any practitioner can do is write programming logic that uses robust, clean baseline technology that follows an existing pattern or standard, and then hope that the next piece of sliced bread builds on the premise of the previous loaf. The way people interface with technology is shifting with the advent of smartphones and tablets. The engineers of the future must understand and apply very sound logic in setting up new systems. The systems of the future are likely continuously deployed and a large portion of the programming logic will auto-generated based on the inputs coming into the system.

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Advances in the Technology of Managing People: Contemporary Issues in Business
Type: Book
ISBN: 978-1-78973-074-6

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Book part
Publication date: 10 December 2024

Chia-Ning Chiu

This paper applies the directional distant function and the meta-frontier to analyze the efficiency and technology gap ratio (TGR) of 20 publicly traded restaurant companies based…

Abstract

This paper applies the directional distant function and the meta-frontier to analyze the efficiency and technology gap ratio (TGR) of 20 publicly traded restaurant companies based on the stock market of the United States (US) from 2009 to 2016. The efficiency scores and TGRs are first computed by restaurant types (i.e. quick-service and full-service) and then by marketing strategies (i.e. single-brand and multi-brand). There are three major findings. First, employee utilization has the greatest room for improvement, and restaurant owners and managers should prioritize the improvement of this input. Second, the average TGR of quick-service restaurants (QSRs) is higher than that of full-service restaurants (FSRs), indicating that the inputs of FSRs need to be adjusted in comparison to QSRs. Third, the average TGR is higher in restaurants with a multi-brand strategy in comparison to a single-brand strategy, and the inputs of multi-brand strategy restaurants need to be adjusted accordingly.

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Article
Publication date: 1 August 1996

Denis Graham and Vipul K. Gupta

How do managers, in their role as decision makers, design and implement systems for management of quality? Proposes that there is no one, definitive answer to this question, given…

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How do managers, in their role as decision makers, design and implement systems for management of quality? Proposes that there is no one, definitive answer to this question, given various industrial environments and their operating constraints, diverse market conditions and numerous management philosophies. Attempts to address quality management issues in the business‐to‐business industrial service industry by presenting a case study on the quality management approach taken by Diamond Offshore Drilling, Inc. ‐ one of the largest offshore oil‐drilling companies in the world. States that the business‐to‐business industrial service markets are characterized by the sale of industrial services to business customers, who often then use these services to produce goods or services for consumers or other businesses. A wide variety of services are provided by the companies operating in this industry, such as offshore oil‐drilling and exploration, warehousing and public utilities. The case study follows the backdrop, initiation and complete implementation of Diamond Offshore’s Global Excellence in Management Systems (GEMS) programme. GEMS can be characterized as a system deeply rooted in the basics of quality management ‐ customer‐defined requirements and quality through customer satisfaction. Also discusses post‐implementation customer feedback results to illustrate the success of the programme. Based on the GEMS framework and relevant literature, proposes a generalized framework for implementing quality management in firms operating in business‐to‐business industrial service markets.

Details

International Journal of Quality Science, vol. 1 no. 2
Type: Research Article
ISSN: 1359-8538

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Book part
Publication date: 7 August 2019

Paul N. Edwards

Many components of infrastructure are technological: pipes, asphalt, routers, buildings and other artifacts. Others are social: organizations, standards, laws, budgets or…

Abstract

Many components of infrastructure are technological: pipes, asphalt, routers, buildings and other artifacts. Others are social: organizations, standards, laws, budgets or political arrangements. Finally, some components are individual human beings who contribute to infrastructure development and maintenance, or simply make use of it in their daily lives. Relationships among these elements often shift. One typical trajectory reduces the role of individual action (choices, skills and behavior) by replacing it with social mechanisms such as organizations, laws and standards, and/or technological elements such as sensors and software. Another trajectory, equally possible and sometimes desirable, moves in the other direction, replacing technological mechanisms with social ones and/or with individual choice and action. While both trajectories create “automatic” systems, in the second case the automaticity is embodied in people and/or organizational routines. All infrastructures require users to learn and adopt these behavioral regularities. Once rendered fully habitual or incorporated into widely diffused organizational routines, such regularities can be regarded as components of infrastructure. They play a key role in the phenomenon of invisibility or transparency in well-functioning infrastructures.

This chapter explores examples from several different nations that show how infrastructures depend on habits, norms and routines, and how the persistence of automaticity in social systems and individuals creates its own forms of path dependence and structural inertia. My title plays on Anthony Giddens’s notion of “structuration” to evoke the mutually constructive character of agency and structure.

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Thinking Infrastructures
Type: Book
ISBN: 978-1-78769-558-0

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Book part
Publication date: 20 January 2014

Ruby P. Lee, Xinlin Tang and Xitong Guo

The rising opportunities in emerging countries have attracted numerous multinational corporations to invest in the new regimes. Knowledge management between headquarters and their…

Abstract

The rising opportunities in emerging countries have attracted numerous multinational corporations to invest in the new regimes. Knowledge management between headquarters and their foreign subsidiaries, thus, becomes particularly crucial in navigating host country environmental uncertainties. Despite its criticality, how foreign subsidiaries can benefit from effectively managing knowledge remains unclear. This study examines the extent to which market and technological turbulences influence two specific knowledge management platforms, knowledge transfer and knowledge codification, and subsequently, market responsiveness of foreign subsidiaries. Results from a survey of 140 foreign subsidiaries in China show that knowledge transfer and knowledge codification serve as two important platforms to mitigate the effects of environmental turbulence on local market responsiveness.

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International Marketing in Rapidly Changing Environments
Type: Book
ISBN: 978-1-78190-896-9

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Book part
Publication date: 26 August 2019

Hamidreza Harati, Neal M. Ashkanasy and Mahsa Amirzadeh

The purpose of this chapter is to build a new framework for understanding the antecedents of emotional well-being across different psychological states, situations, and cultural…

Abstract

Purpose

The purpose of this chapter is to build a new framework for understanding the antecedents of emotional well-being across different psychological states, situations, and cultural settings. In this regard, we develop propositions regarding causal relationships between self-uncertainty and emotional well-being in the context of social comparison and in two different culture types: dignity and honor.

Design/Methodology/Approach

Based on a literature review, this chapter connects empirical evidence in three areas of research. (1) self-uncertainty literature, (2) emotional well-being, and (3) cross-cultural psychology to propose a new conceptual framework for understanding the relationship between self-uncertainty and well-being across different cultural settings.

Findings

The main finding of this chapter is a model that explains how emotional well-being is comprised of three elements of the psychological state, situation, and culture. We seek to explain how and why different cultures and psychological states might have different effects on human emotions. We propose mediators in order to demonstrate how culturally determined notions of self-construal, self-worth, and social order mediate the relationship between self-uncertainty and emotional well-being.

Research Limitations/Implications

We limited our theorizing to investigate only two broad culture types: honor and dignity. Clearly, there are many more nuances of national culture than this. In addition, our model limited to investigate the role of social comparison among other possible mechanisms to reduce the uncertainty.

Practical Implications

The practical implication of our theory is that it enables leaders to gain a more holistic perspective of emotional well-being in their organizations. In particular, in international organizations, leaders have to pay attention to the cultural background of their employees. This, in turn, enables leaders to understand the antecedents of social comparison and emotional well-being in their employees.

Originality/Value

This chapter proposes a holistic model that explains the simultaneous effects of different psychological states, situations, and cultures.

Details

Emotions and Leadership
Type: Book
ISBN: 978-1-83867-202-7

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Book part
Publication date: 1 January 2006

Donald R. Lehmann

Abstract

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Review of Marketing Research
Type: Book
ISBN: 978-0-7656-1305-9

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Book part
Publication date: 17 February 2023

Brahmmanand Sharma and Navita Nathani

Adult learning has been significantly impacted by the massive open online courses (MOOCs). All the preceding literature have mentioned about MOOCs. The current study, however…

Abstract

Adult learning has been significantly impacted by the massive open online courses (MOOCs). All the preceding literature have mentioned about MOOCs. The current study, however, aims to look into how the MOOC has affected higher education. This study looks into how MOOCs have affected higher education in Gwalior and the nearby areas. Its primary goal is to investigate the crucial elements of creating the teaching and learning processes employed in Gwalior and the surrounding areas by utilizing open-source courses (MOOCs) in higher education. An analytical and descriptive technique was used in this study. The required information was gathered using a quantitative survey. All academics and students in Gwalior and the surrounding areas made up the study population. The findings of the analyses show that MOOCs have a significant direct impact on higher education by enhancing educational achievements (p = 0.001), which is consistent with H1. Additionally, a 65% boost in educational results was attributed to MOOCs. The results demonstrate that MOOCs have a beneficial impact on higher education.

Details

Transformation for Sustainable Business and Management Practices: Exploring the Spectrum of Industry 5.0
Type: Book
ISBN: 978-1-80262-278-2

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