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Article
Publication date: 1 February 1989

Roxanne Sutton MIPM

The process of reviewing and changing health care services in the UK rarely takes account of the needs or preferences of the public as expressed by the consumers themselves. This…

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Abstract

The process of reviewing and changing health care services in the UK rarely takes account of the needs or preferences of the public as expressed by the consumers themselves. This is largely because no sufficiently sensitive mechanisms exist within the National Health Service for sounding out and obtaining consumer opinion; and health care professionals have traditionally felt that they know what is best for their patients and clients and anyway that the issues are too complicated for the public to grasp. This paper challenges this assumption and describes how one health region has embarked upon a direct approach to the consumer.

Details

Journal of Management in Medicine, vol. 4 no. 2
Type: Research Article
ISSN: 0268-9235

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