Search results

As a versatile, controllable and easy‐to‐use energy source, electricity is without equal. Uniquely it can replace all other fuels, yet it supplies energy to equipment such as electronic devices which could not conceivably be operated by any other power sources.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

The purpose of this paper is to set the scene for this special issue by synthesising the vast array of literature on performance measurement to examine what constitutes performance measurement, and why it is important for the third sector. It also analyses key issues of performance measurement and introduces the papers that comprise this special issue of Qualitative Research in Accounting & Management.

This paper takes the form of a literature review. The authors draw on extensive research on performance measurement from a diverse range of disciplines to identify and explore key definitions, opportunities and challenges with performance measurement in the third sector.

Economic/financial efficiency approaches, programme theories, strategic and participatory approaches all present opportunities and challenges when measuring performance in the third sector. The papers in this special issue demonstrate the manner in which different organisations have dealt with these.

This special issue of Qualitative Research in Accounting & Management aims to stimulate qualitative research into performance measurement frameworks within the third sector both inside organisations and to their external stakeholders (supporters, clients and the general public).

Those charged with governance and management in the third sector organisations (TSOs) will seek to use appropriate approaches to measuring and managing performance in order to learn and to discharge accountability. The different aspects of performance measurement will also be of interest to funders, donors, and those who seek accountability from TSOs.

The categorisations of methods and approaches to performance measurement should guide researchers and practitioners alike. A future research programme is also derived.

Wonders whether companies actually have employees best interests at heart across physical, mental and spiritual spheres. Posits that most organizations ignore their workforce – not even, in many cases, describing workers as assets! Describes many studies to back up this claim in theis work based on the 2002 Employment Research Unit Annual Conference, in Cardiff, Wales.

This paper represents a written, expanded, version of a keynote address presented at the Vitae Researcher Development International Conference, at the midland Hotel, Manchester, UK, in September 2011. It is intended both to contribute towards defining researcher development as a field of research and scholarship, and to motivate those with an interest in the field to go beyond mere description and to incorporate clarity, rigour and analytical depth into their work. Its specific objective is to propose a research agenda for researcher development and to present the case for this agenda.

This is an analytical and conceptual paper. It presents the author's subjective views, illustrated, where appropriate, with examples of the author's conceptual and theoretical work. These underpin the research agenda for the field of researcher development.

There are no “findings” as such, only the author's perspective and observation that, as an emerging field of research and scholarship, researcher development must follow the path of academic rigour (e.g. analytical depth, conceptual clarity, definitional precision, and the development of theory and theoretical perspectives) if it is to achieve credibility within the academic community. The field also needs to widen its focus, it is argued, reflecting a broad interpretation of the concept of researcher development.

This is the first paper dedicated to an attempt to define the field. Its value also lies in its definitions and conceptualisations of researcher development, and its presentation of a taxonomy that deconstructs researcher development, revealing it to be multidimensional.

Over half of adults under the age of 65 years will be diagnosed with cancer at some point in their lives (Ahmad et al., 2015). Demand for services is outstripping the capacity in the NHS, as 77% of NHS Trusts are unable to start treatment within 62 days (Baker, 2019; NHS England, 2019). Side effects of treatment can be life threatening (Tsai et al., 2010) with many patients attending ED; however, these can be managed through a hospital’s Acute Oncology Service (AOS). This paper aims to explore a collaborative leadership approach to improve services for patients [Rubin et al., 2015; Department of Health (DOH), 2012].

A case study of an AOS in an NHS Trust was the focus for the development of a strategy of ‘Collaborative’ leadership, with the aim to increase the engagement of a wide network of clinical and non-clinical stakeholders in a review of the AOS. The case study identified the level of effectiveness of the service since its inception in 2012. Using a quality improvement methodology (Deming 2000; Health Foundation, 2011; Aylott, 2019) resulted in learning and increased collaboration between clinical and non-clinical staff.

Action learning processes revealed that AOS staff had been frustrated for some time about the dysfunction of the current process to manage the increased demand for the service. They reported their perceptions and frustrations with the current process of referral and patient discharge. Data revealed alerts from the Emergency Department (ED) to AOS resulted in 72% of patients inappropriately referred, with an over representation of patients who had a previous existing cancer condition. Clinical engagement with the data informatics manager (DC) revealed a need to improve data quality through improvements made to the database.

Increasing demand for cancer services requires a continuous need for improvement to meet patient needs. Cancer waits for diagnostic tests are at their highest level since 2008, with 4% of patients waiting over 6 weeks to be tested compared to the tested target of 1% (Baker, 2019). This paper draws on data collected from 2017 to 2018, but a continuous review of data is required to measure the performance of the AOS against its service specification. Every AOS team across the NHS could benefit from a collaborative learning approach.

Clinical services need collaborative support from informatics to implement a Quality Improvement methodology such as the IHI Model for Improvement (IHI, 2003). Without collaboration the implementation of a quality improvement strategy for all NHS Trusts will not come to fruition (Kings Fund, 2016). Quality Improvement Strategies must be developed with a collaborative leadership implementation plan that includes patient collaboration strategies (Okpala, 2018), as this is the only way that services will be improved while also becoming cost effective (Okpala, 2018).

In the UK, 20-25% of new cancer diagnoses are made following an initial presentation to the ED (Young et al., 2016). Cancer-related attendances at ED had a higher level of acuity, requiring longer management time and length of stay in ED. With cancer care contributing to 12% of all hospital admissions, an increase of 25% over the past two decades (Kuo et al., 2017) the AOS will need continued collaboration between clinical staff, informatic managers, patients and all stakeholder organisations to continuously improve its services to be “fit for purpose”.

This case study reports the innovative collaborative work between a Medical Oncologist, an NHS Trust Informatics manager and a QI academic facilitator. The Health Foundation and Kings Fund have identified the continued challenges presented to the NHS in the transformation of its services, with the Health Foundation (2011) reporting the need for more collaborative working between clinicians and non-clinicians to drive improvement. This model of collaboration creates a new way of working to drive improvement initiatives and sets out a rationale to develop this model further to involve patients. However, this will call for a new way of working for all.

The purpose of the paper is to outline some new approaches to information literacy instruction for health librarians and other information professionals.

In the context of the increasing amount of health information on the internet, the paper outlines a changing attitude to health care that is based on shared decision making and informed consent. Health and other information professionals have a responsibility to promote health information literacy among health consumers. This includes mastering the basic principles of teaching and learning, and the evaluation of health information, including the techniques of critical thinking.

The paper summarises some criteria for evaluating health information sources and applies these to four well‐known health web sites, and concludes that all provide valuable and reliable consumer health information, but that none meets all the criteria advocated.

There is an ongoing need for education of information professionals and health consumers to ensure that the potential benefits of health information on the world wide web are maximised.

The paper offers new information and techniques for information literacy training to health information and other information professionals.