Jozica Johanna Kutin, Mike Reid and Roslyn Russell
This paper aims to investigate how economic abuse manifests in young adult relationships from the perspective of practice experts to inform the role of social marketing in…
Abstract
Purpose
This paper aims to investigate how economic abuse manifests in young adult relationships from the perspective of practice experts to inform the role of social marketing in economic abuse prevention. Practitioners were asked for their views on prevention strategies at the individual, relationship, community and societal levels.
Design methodology/approach
Twenty-four experts were interviewed using a semi-structured interview schedule. Thematic analysis was undertaken.
Findings
Experts reported that young adults experienced economic exploitation, adverse economic entanglement and economic control. Young adults’ frame of reference was a challenge for practitioners. Experts believed that more work needed to be done to improve the financial literacy of young adults.
Research limitations/implications
Practitioner views provide one side of the story. A separate study has been established interviewing young adults to explore these issues further.
Practical implications
The authors argue that prevention and intervention strategies need to focus on young adults who are in their critical relationship formation stage. The identified attitudinal factors present a challenge to policy, prevention and service providers.
Originality/value
The authors shift the attention from service engaged women leaving violent relationships to young adults who have not sought assistance from community or domestic violence services. In doing so, they highlight the importance of the relationship formation phase. This paper raises the challenge for social marketers to consider appropriate prevention and intervention programmes for this cohort. Current and future campaigns and programmes need to be designed and evaluated with an economic abuse lens.
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Constantino Stavros, Kate Westberg, Roslyn Russell and Marcus Banks
Service captivity is described as the experience of constrained choice whereby a consumer has no power and feels unable to exit a service relationship. This study aims to explore…
Abstract
Purpose
Service captivity is described as the experience of constrained choice whereby a consumer has no power and feels unable to exit a service relationship. This study aims to explore how positive service experiences can contribute to service captivity in the alternative financial services (AFS) sector for consumers experiencing financial vulnerability.
Design/methodology/approach
A total of 31 interviews were undertaken with Australian consumers of payday loans and/or consumer leases.
Findings
The authors reveal a typology of consumers based on their financial vulnerability and their experience with AFS providers. Then they present three themes relating to how the marketing practices of these providers create a positive service experience, and, in doing so, can contribute to service captivity for consumers experiencing financial vulnerability.
Research limitations/implications
The benefits derived from positive service experiences, including accessible solutions, self-esteem, and a sense of control over their financial situation, contribute to the service captivity of some consumers, rendering alternative avenues less attractive.
Practical implications
AFS providers must ensure a socially responsible approach to their marketing practices to minimize potentially harmful outcomes for consumers. However, a systems-level approach is needed to tackle the wider issue of financial precarity. Policymakers need to address the marketplace gaps, regulatory frameworks and social welfare policies that contribute to both vulnerability and captivity.
Originality/value
This research extends the understanding of service captivity by demonstrating how positive service experiences can perpetuate this situation. Further, specific solutions are proposed at each level of the service system to address service captivity in the AFS sector.
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Elizabeth Castillo and Roslyn Roberts
The purpose of this study is to assess how higher education anchor institutions (HEIs) voluntarily report their non-economic impacts. Its goals are to quantify the ease of public…
Abstract
Purpose
The purpose of this study is to assess how higher education anchor institutions (HEIs) voluntarily report their non-economic impacts. Its goals are to quantify the ease of public access to this information; strengthen the conceptual foundation for HEI impact reporting; and provide guidance for making HEI voluntary disclosures more accessible, comparable and systematic.
Design/methodology/approach
Using an exploratory mixed methods design and purposeful sampling, this study analyzed voluntary public disclosures of 41 anchor institution universities in the USA to assess how they communicate their public value creation to stakeholders. Data sources included impact reports, donor reports, annual reports and sustainability reports. The study also analyzed the accessibility of this information by timing how long it took to locate.
Findings
The sampled US anchor institutions communicate their non-economic impact to stakeholders in myriad ways using a variety of formats. Time required to find the reports ranged from 37 to 50 min, with an average of 42.30 min. Disparate reporting formats inhibit comparability.
Research limitations/implications
Only 41 anchor institutions were examined. The small sample may not be representative of the broader landscape of higher education institutions.
Practical implications
Findings offer guidance for improving voluntary nonfinancial disclosures to increase public confidence in higher education institutions while advancing community and global resilience. To strengthen voluntary disclosure practices, the study recommends using a standardized reporting format, framing HEI impact through socio-ecological resilience indicators, integrating reports and obtaining some form of assurance. These changes would enhance the credibility and comparability of the disclosures.
Originality/value
This research provides some of the first empirical insight into how US higher education anchor institutions report their value creation to the public. Its application of socio-ecological systems theory outlines an actionable conceptual foundation for HEI reporting by linking organizational, community and global resilience.
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THERE is a danger in reviewing developments in the reprographic field that one will merely degenerate into giving a catalogue of the recent hardware. Yet the hardware is…
Abstract
THERE is a danger in reviewing developments in the reprographic field that one will merely degenerate into giving a catalogue of the recent hardware. Yet the hardware is important. One is reminded of Verner W. Clapp's remark regarding the effectiveness of the American Council on Library Resources that at the end of 11 years, $10 million and 413 grants, contracts and projects, the work of the Council on Library Resources had brought about a great many improvements but that, on the whole, the state of the art was just about where it was when they started!.
The nature and purpose of the catalogue has been the focus of considerable and vigorous debate during the past decade. This article attempts to identify those topics which have…
Abstract
The nature and purpose of the catalogue has been the focus of considerable and vigorous debate during the past decade. This article attempts to identify those topics which have been the most significant causes of the debate and discusses: the need for catalogues; users and non‐users; the nature of the bibliographic record and catalogue entry; the development of UK and LC MARC; standards, including exchange formats, the development of the ISBD, and the concept of UBC (Universal Bibliographic Control); the Anglo‐American Cataloguing Rules and the controversy over the implementation of AACR2; COM catalogues; subsets of the MARC record; co‐operatives, networks and resource sharing; and the development of subject access methods better suited to COM and online catalogues. The relevance of catalogue research activities at Bath University and elsewhere is highlighted.
Farveh Farivar, Roslyn Cameron and Mohsen Yaghoubi
The purpose of this paper is to examine the relationship between cultural dimensions and the roots of work-family balance issues in a developing non-Western cultural context…
Abstract
Purpose
The purpose of this paper is to examine the relationship between cultural dimensions and the roots of work-family balance issues in a developing non-Western cultural context. Drawing upon Hofstede’s cultural dimensions, the study suggests national cultural dimensions can shape the roots of work-family balance.
Design/methodology/approach
A survey was distributed among employees of 12 companies operating in the health industry. The survey collected both quantitative and qualitative data through two separate approaches: seven-point Likert scales and open-ended questions. The data were analyzed via thematic exploratory analysis and fuzzy-set qualitative comparative analysis.
Findings
The quantitative data confirms the extant literature in relation to the negative effects of moonlighting, economic hardship and the absence of a comprehensive work-family balance strategy on employee work-family balance. The qualitative data proposes a new variable, weak social interaction, which becomes the most important roots of work-family imbalance at both work and family domain.
Practical implications
The present study suggests certain cultural dimensions such as high power distance hinders social interactions in the work and family domains, thereby increasing levels of work conflict, family conflict, and stress. Findings suggest organizations, especially multinationals, need to be cognizant of the role of cultural dimensions on human resource management practices related to work-family balance.
Originality/value
Very little literature addresses the impact of Hofstede’s cultural dimensions on work-family balance issues. The present study has contributed to the existing body of literature by introducing a new variable (weak social interaction) as an antecedent of work-family imbalance. Further, the study is the first in Iran that has collected qualitative data to investigate work-family balance issues.