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Article
Publication date: 16 August 2021

Rosalind Lau and Anastasia Hutchinson

Over the past 15 years, mental health organisations have taken steps to move towards providing services that are more recovery-oriented. This review was undertaken to explore what…

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Abstract

Purpose

Over the past 15 years, mental health organisations have taken steps to move towards providing services that are more recovery-oriented. This review was undertaken to explore what is known about service users’ experience of services that have introduced a recovery-oriented approach to service provision. There is limited research evaluating consumers’ lived experiences of recovery-orientated care; a scoping review was chosen to provide an overview of the available research in this area (Munn et al., 2018). The purpose of this review was to summarize and synthesize current qualitative research exploring consumers’ experience of recovery orientated mental health care provision.

Design/methodology/approach

This scoping review was undertaken as outlined by Arksey and O'Malley (2005). The five steps consisted identifying the research question; searching for relevant studies; selecting the studies; charting the studies; and collating, summarising and reporting the findings.

Findings

Three key themes emerged from this review: translation of recovery policy to practice; ward environment; and recovery principles with five subthemes: engagement; not being listened to; shared decision-making; informational needs; and supportive and collaborative relationships. The themes and subthemes identified in each of the 18 studies are presented in Table 3.

Research limitations/implications

This review highlights the different degree to which service users have received recovery-oriented recovery care. In the majority of cases, most service users reported few opportunities for nursing engagement, poor communication, inadequate information provision, a lack of collaborative care and mostly negative experiences of the ward environment. Because of the limited studies on mental health service users’ lived experiences of a recovery-oriented service, more clinical studies are needed and in different cultural contexts.

Practical implications

On hindsight, the authors should have included service users in this review process as consumer inclusion is progressively emphasised in mental health educational and research activities. This review highlights that not all studies have involved service users or consumers in their research activity.

Social implications

Service users need relevant information in a timely manner to participate in decision-making regarding their treatment and care. This review found that either no information was provided to the service users or it was provided in a limited and fragmented manner. This review also found inpatients reported limited opportunities to have meaningful participation in decision-making about their care. These findings have important social implications, as greater consumer engagement in the design and delivery of mental health services will increase community trust in the care provided. This in turn has the potential to facilitate greater community engagement in preventative mental health care.

Originality/value

This is the first review to systematically synthesis consumers perspectives on the extent to which service providers are achieving the goal of implementing recovery-orientated practice into their service provision. Despite important policy changes, the findings of this review demonstrate that more work is needed to truly operationalise and translate these principles into practice.

Details

Mental Health Review Journal, vol. 26 no. 4
Type: Research Article
ISSN: 1361-9322

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Article
Publication date: 11 October 2024

Rosalind Searle, Karen V. Renaud and Lisa van der Werff

Adverse cyber events, like death and taxes, have become inevitable. They are an increasingly common feature of organisational life. Their aftermaths are a critical and…

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Abstract

Purpose

Adverse cyber events, like death and taxes, have become inevitable. They are an increasingly common feature of organisational life. Their aftermaths are a critical and under-examined context and dynamic space within which to examine trust. In this paper, we address this deficit.

Design/methodology/approach

Drawing on pertinent theory and reports of empirical studies, we outline the basis of two alternative subsequent trajectories, drawing out the relationships between trust, vulnerability and emotion, both positive and negative, in the aftermath of an adverse cyber event.

Findings

We combine stage theory and social information processing theories to delineate the dynamics of trust processes and their multilevel trajectories during adverse cyber event aftermaths. We consider two response trajectories to chart the way vulnerability arises at different levels within these social systems to create self-reinforcing trust and distrust spirals. These ripple out to impact multiple levels of the organisation by either amplifying or relieving vulnerability.

Research limitations/implications

The way adverse cyber events aftermaths are managed has immediate and long-term consequences for organisational stakeholders. Actions impact resilience and the ability to preserve the social fabric of the organisations. Subsequent trajectories can be “negative” or “positive”. The “negative” trajectory is characterised by efforts to identify and punish the employee whose actions facilitated the adverse events, i.e. the “who”. Public scapegoating might follow thereby amplifying perceived vulnerability and reducing trust across the board. By contrast, the “positive” trajectory relieves perceived vulnerability by focusing on, and correcting, situational causatives. Here, the focus is on the “what” and “why” of the event.

Practical implications

We raise the importance of responding in a constructive way to adverse cyber events.

Originality/value

The aftermaths of cyber attacks in organisations are a critical, neglected context. We explore the interplay between trust and vulnerability and its implications for management “best practice”.

Details

Journal of Intellectual Capital, vol. 25 no. 5/6
Type: Research Article
ISSN: 1469-1930

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Article
Publication date: 6 July 2015

Ann-Marie Nienaber, Philipp Daniel Romeike, Rosalind Searle and Gerhard Schewe

Interpersonal trust is often considered as the “glue” that binds supervisors together with their subordinates, and creates a positive organisational climate. The purpose of this…

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Abstract

Purpose

Interpersonal trust is often considered as the “glue” that binds supervisors together with their subordinates, and creates a positive organisational climate. The purpose of this paper is to investigate factors affecting subordinates’ trust to their supervisor, and the consequences of such a trusting relationship.

Design/methodology/approach

The authors conducted a qualitative meta-analysis of the trust literature between 1995 and 2011, to identify 73 articles and review 37 theoretical propositions, 139 significant model parameters and 58 further empirical findings.

Findings

Four distinct clusters of trust antecedents are found: supervisor attributes; subordinate attributes; interpersonal processes and organisational characteristics. Similarly, the authors identify three categories of trust consequences: subordinates’ work behaviour; subordinates’ attitude towards the supervisor; and organisational level effects.

Research limitations/implications

The authors find a bias towards studying supervisor attributes and interpersonal processes, yet a dearth of attention on subordinate attributes and organisational characteristics. Similarly, the conceptual attention on trust between supervisors and subordinates has been limited, with empirical work reporting predominantly significant findings. Social exchange has dominated as the theoretical perspective, and cross-section as the main research approach. In order to advance this important field more heterogeneity is needed, utilising a range of different theoretical schools and employing different methodologies.

Originality/value

This seems to be the first qualitative meta-analysis explicitly directed to understanding trust between supervisors and subordinates. The authors contribute to the field of trust by revealing current gaps in the literature and highlighting potential areas of future research.

Details

Journal of Managerial Psychology, vol. 30 no. 5
Type: Research Article
ISSN: 0268-3946

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Article
Publication date: 16 March 2015

Anthea Wilson

– The purpose of this paper is to explore insights based on the phenomenology of Martin Heidegger, on the dynamic relationships between human experience and work roles.

3306

Abstract

Purpose

The purpose of this paper is to explore insights based on the phenomenology of Martin Heidegger, on the dynamic relationships between human experience and work roles.

Design/methodology/approach

Drawing on the findings of a hermeneutic phenomenological study of nurse mentors, the topics of new roles and role challenges are explored, along with a consideration of their relevance to wider issues of workforce redesign. Heidegger’s philosophy of Dasein, in particular his concepts of inauthentic and authentic self, provided an interpretational lens. This paper applies these philosophical concepts to challenges associated with a changing workforce.

Findings

Concepts elaborating human existence as proposed by Heidegger may offer analytic structures for understanding shifts in the lived experience of a changing workplace. In particular, the concepts could help managers to explore the implications of introducing novel work roles or extending roles. The understanding gained can also extend to situations where work practices may need to be challenged.

Originality/value

As work roles and skill mix undergo rapid shifts, this paper offers an original way of understanding the experience of work roles.

Details

Journal of Health Organization and Management, vol. 29 no. 1
Type: Research Article
ISSN: 1477-7266

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Article
Publication date: 20 January 2025

Calista Castles

Australia is failing to meet its sustainable development commitments in areas linked to social and economic equality and decent work for all. Decent work for all, not some, by…

10

Abstract

Purpose

Australia is failing to meet its sustainable development commitments in areas linked to social and economic equality and decent work for all. Decent work for all, not some, by 2030 requires rethinking current approaches if Australia is to meet this aspirational target. This discursive paper aims to reinvigorate discussion about how Australia can progress its sustainable development goal (SDG) commitments to reducing inequality and creating decent work for all.

Design/methodology/approach

Applying a critical lens to current approaches to reducing workforce inequality through diversity management [diversity, equity and inclusion (DEI)] in Australia, this article argues that current approaches alone will not progress Australia’s SDG commitments and proposes universal design (UD) as a human rights-based approach for realising these SDG commitments. An entry point for critical scholarship is to interrogate concepts and categories. Thus, this paper interrogates the concepts of “diversity” within the context of workplace DEI.

Findings

UD can support and uphold the SDG commitments if embedded as an underpinning paradigm within a human rights-based best-practice framework. This is in keeping with growing calls for Australia’s national policies and legislations to be grounded in human rights legislation and policy that leaves no one behind. UD is proposed as an opportunity to do just that.

Practical implications

Given Australia renewed its SDG commitments now is an ideal time to reinvigorate discussion about how best to reduce inequality and create decent work for all as there is a receptive political-economic context to enable such reform.

Social implications

This paper considers the inherent limitations of current DEI approaches for reducing inequality, raises awareness of potential harms associated with ‘othering’ and shows that current practices can unintentionally hinder progress towards decent work and equality.

Originality/value

This paper extends current thinking about UD by considering its application beyond “disability inclusion” to explicitly explore the UD paradigm as a means to realise Australia’s SDG commitments and ensure no one is left behind.

Details

Equality, Diversity and Inclusion: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2040-7149

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