Adorkor Bruce-Konuah, Rory V. Jones and Alba Fuertes
The purpose of this paper is to present a methodology for estimating scheduled and manual override heating events and heating settings from indoor air temperature and gas use…
Abstract
Purpose
The purpose of this paper is to present a methodology for estimating scheduled and manual override heating events and heating settings from indoor air temperature and gas use measurements in UK homes.
Design/methodology/approach
Living room air temperature and gas use data were measured in ten UK homes built to low energy standards. The temperature measurements are used to establish whether the central heating system is turned on or off and to estimate the heating setpoint used. The estimated heating periods are verified using the homes' average daily gas consumption profiles.
Findings
Using this method, the average number of heating periods per day was 2.2 (SD = 0.8) on weekdays and 2.7 (SD = 0.5) on weekends. The weekday mean heating duration was 8.8 h and for weekends, it was 9.8 h. Manual overrides of the settings occurred in all the dwellings and added an average of 2.4 h and 1.5 h to the heating duration on weekdays and weekends respectively. The mean estimated setpoint temperatures were 21.2 and 21.4°C on weekdays and weekends respectively.
Research limitations/implications
Manual overrides of heating behaviours have only previously been assessed by questionnaire survey. This paper demonstrates an alternative method to identifying these manual override events and responds to a key gap in the current body of research that little is currently reported on the frequency and duration of manual heating overrides in UK homes.
Practical implications
The results could be used to better inform the assumptions of space heating behaviour used in energy models in order to more accurately predict the space heating energy demands of dwellings.
Originality/value
Manual overrides of heating behaviours have only previously been assessed by questionnaire survey. This paper demonstrates an alternative method to identifying these manual override events and responds to a key gap in the current body of research that little is currently reported on the frequency and duration of manual heating overrides in UK homes.
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Rory Higgs, Anne Liao, Tracy Windsor and Shelly Ben-David
Previous research has highlighted the importance of engaging people with lived experience (PWLE) in the knowledge creation process. However, diverse approaches to engagement…
Abstract
Purpose
Previous research has highlighted the importance of engaging people with lived experience (PWLE) in the knowledge creation process. However, diverse approaches to engagement exist. In addition, tensions remain in community-engaged research (CER), including how to address structural inequalities in research settings. This study aims to consider how CER interacts with citizenship within and beyond the research context.
Design/methodology/approach
This study discusses the authors’ experiences as a majority-PWLE of psychosis research team in Canada, including successes and challenges the authors experienced building their team and navigating research institutions. This study also reflects on the authors’ pathways through citizenship, prior to and during the research process. This study discusses divergent models of CER and their applicability to the cyclical process of citizenship and community participation.
Findings
Relationships between academic and peer researchers developed organically over time. However, this study was limited by structural barriers such as pay inequality and access to funding. The authors recognize that there are barriers to full citizenship and acknowledge their resources and privilege of being well supported within their communities. Team members built on a foundation of citizenship to access participation in research. This led to opportunities to engage in community spaces, and for PWLE to participate in research as partners and leaders. This study also found that citizenship is a way of giving back, by building a sense of social responsibility.
Originality/value
Academic and peer researchers can reflect on the authors’ experiences to build more inclusive research teams and communities by using a citizenship approach to research participation.
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In recent years, many Western states have moved towards funding the asylum processing and resettlement systems of countries in the Global South. These forms of outsourced…
Abstract
In recent years, many Western states have moved towards funding the asylum processing and resettlement systems of countries in the Global South. These forms of outsourced migration governance are upheld by a vast industry of state and non-state actors. This chapter draws on fieldwork conducted in the Republic of Nauru to look at the people and places on the frontlines of the extractive asylum industry. Using Alexander Weheliye’s (2014) concept of ‘racialising assemblages’, the author argues that outsourced asylum regimes exacerbate the continuous subjection of Indigenous and migrant communities to toxic practices and discourses. Outsourced asylum is a contemporary practice of resource extraction (much like other forms of mining) that builds on colonial extractive projects that disproportionately target communities of colour. Ongoing processes of dispossession and displacement are occurring as people and places are rendered into resources and frontline sites for the extractive asylum industry. This chapter also shows how humanitarian and liberal democratic discourses are part of the mechanics of racialised geopolitical ordering. Racialised refugees are made into destitute victims, whereas locals become brutish villains, rather than political subjects. In attending to the politics of refusal, where Nauruans and refugees refuse ingrained racialising assemblages that deny them personhood, the author stresses the importance of intersectional advocacy that highlights the toxic effects of extractive asylum regimes on local and migrant populations alike.
Frank May, Alokparna Basu Monga and Kartik Kalaignanam
Very little research addresses whether the values that consumers bring to a situation can affect their reactions to a brand failure. This paper suggests the interesting…
Abstract
Purpose
Very little research addresses whether the values that consumers bring to a situation can affect their reactions to a brand failure. This paper suggests the interesting possibility that consumers may react very differently to the same brand failure depending upon their values. Here, the authors introduce a new construct to the marketing literature – honor values – and demonstrate its effect on responses to brand failures.
Methodology
Three experiments and one secondary data study were utilized.
Findings
Across four studies, honor values are shown to aggravate consumers’ desire for vengeance following a brand failure. That is, as honor values increase, so too does desire for vengeance in the face of a brand failure. Additionally, this desire can be attenuated by allowing the consumer to play a role in resolving the failure or by giving a heartfelt apology.
Practical implications
High-honor consumers are a major obstacle for firms facing a brand failure. To overcome this challenge, the authors offer strategies, including (1) allowing high-honor consumers to suggest ways to punish the offending employee, and (2) offering simple, heartfelt apologies to high-honor consumers, which are as effective as monetary compensations.
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Aimee Riedel, Rory Mulcahy and Gavin Northey
This paper aims, first, to examine artificial intelligence (AI) vs human delivery of financial advice; second, to examine the serial mediating roles of emotion and trust between…
Abstract
Purpose
This paper aims, first, to examine artificial intelligence (AI) vs human delivery of financial advice; second, to examine the serial mediating roles of emotion and trust between AI use in the financial service industry and their impact upon marketing outcomes including word of mouth (WOM) and brand attitude; and third, to examine how political ideology moderates' consumers' reactions to AI financial service delivery.
Design/methodology/approach
A review of the extant literature is conducted, yielding seven hypotheses underpinned by affect-as-information theory. The hypotheses are tested via three online scenario-based experiments (n = 801) using Process Macro.
Findings
The results of the three experiments reveal consumers experience lower levels of positive emotions, specifically, affection, when financial advice is provided by AI in comparison to human employees. Secondly, across the three experiments, conservative consumers are shown to perceive somewhat similar levels of affection in financial advice provided by AI and human employees. Whereas liberal consumers perceive significantly lower levels of affection when serviced by AI in comparison to conservatives and human employee financial advice. Thirdly, results reveal affection and trust to be serial mediators which explain consumers' WOM and brand attitudes when financial services are provided by AI. Fourthly, the investment type plays an important role in consumers’ reactions to the use of AI.
Originality/value
To the best of the authors’ knowledge, this research is one of the first to study political ideology as a potential moderator of consumers’ responses to AI in financial services, providing novel contributions to the literature. It further contributes unique insights by examining emotional responses to AI and human financial advice for different amounts and types of investments using a comprehensive approach of examining both valence and discrete emotions to identify affection as a key explanatory emotion. The study further sheds insights relating to how emotions (affection) and trust mediate the relationship between AI and WOM, and brand attitudes, demonstrating an affect-attitude psychological sequence that explains consumers’ reactions to AI in financial services.
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Gavin Northey, Vanessa Hunter, Rory Mulcahy, Kelly Choong and Michael Mehmet
This research set out to examine how financial advice provided by a human advisor (vs robo-advisor) influences investment intentions in a retail banking context.
Abstract
Purpose
This research set out to examine how financial advice provided by a human advisor (vs robo-advisor) influences investment intentions in a retail banking context.
Design/methodology/approach
In two experiments, between-subjects experimental designs were employed to test the primary hypothesis and identify the underlying causal mechanisms that influence consumer investment decisions.
Findings
The results from two experiments indicate consumers have more belief in financial advice provided by a human financial advisor (vs robo-advisor), when the level of involvement is high. The authors also identify customer belief in the information and the customer's perception of the bank's “customer focus” as the causal mechanisms that have downstream effects on investment intentions.
Originality/value
This research is the first to examine how financial advice received from a human advisor (vs robo-advisor) influences investment intentions in a retail banking context. Furthermore, this research identifies high involvement as a key boundary condition moderating the effects on investment intention and identifies consumer belief in the advice, as well as the bank's perceived level of customer focus as the causal mechanisms influencing investment intentions.
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Rory A. Walshe, Denis Chang Seng, Adam Bumpus and Joelle Auffray
While the South Pacific is often cited as highly vulnerable to the impacts of climate change, there is comparatively little known about how different groups perceive climate…
Abstract
Purpose
While the South Pacific is often cited as highly vulnerable to the impacts of climate change, there is comparatively little known about how different groups perceive climate change. Understanding the gaps and differences between risk and perceived risk is a prerequisite to designing effective and sustainable adaptation strategies.
Design/methodology/approach
This research examined three key groups in Samoa, Fiji and Vanuatu: secondary school teachers, media personnel, and rural subsistence livelihood-based communities that live near or in conservation areas. This study deployed a dual methodology of participatory focus groups, paired with a national mobile phone based survey to gauge perceptions of climate change. This was the first time mobile technology had been used to gather perceptual data regarding the environment in the South Pacific.
Findings
The research findings highlighted a number of important differences and similarities in ways that these groups perceive climate change issues, solutions, personal vulnerability and comprehension of science among other factors.
Practical implications
These differences and similarities are neglected in large-scale top-down climate change adaptation strategies and have key implications for the design of disaster risk reduction and climate change adaptation and therefore sustainable development in the region.
Originality/value
The research was innovative in terms of its methods, as well as its distillation of the perceptions of climate change from teachers, media and rural communities.