This paper aims to provide an introduction to core geographic information systems (GIS) concepts, prominent GIS software, the role of libraries in providing GIS services and…
Abstract
Purpose
This paper aims to provide an introduction to core geographic information systems (GIS) concepts, prominent GIS software, the role of libraries in providing GIS services and support and resources for professional library staff to increase GIS knowledge and skills to fulfill the mission of serving the information needs of library patrons.
Design/methodology/approach
This paper provides an overview of GISs core concepts and terminologies, Library GIS services and resources for library staff development.
Findings
As GISs are being used by researchers in an ever-growing number of disciplines, librarians must increase their proficiency with geospatial technologies.
Originality/value
While GISs have been used by certain researcher populations for some time, the increased use of such geospatial technologies creates a need for librarians who possess the skills and knowledge to assist patrons with their GIS needs. This paper introduces professional library staff to important GIS concepts, potential GIS services and resources to increase library staff’s competence with GISs.
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Purpose – This study analyzes the rhetoric casting U.S. President Barack Obama in the role of betraying and undermining the nation because he seeks government policies supporting…
Abstract
Purpose – This study analyzes the rhetoric casting U.S. President Barack Obama in the role of betraying and undermining the nation because he seeks government policies supporting a social safety net, gay rights, abortion rights, and other progressive agendas.
Methodology/Approach – The analysis is based on sociological social movement theories, especially the interrelationship of ideology, frames, and narratives in understanding how activists take their ideas and turn them in to action. The power devaluation model of Rory McVeigh is applied to the construction of reality used by right-wing anti-Obama forces, especially those linked to the various Tea Party movements.
Findings – The most militant anti-Obama ideologues construct frames and narratives based on a dualistic worldview in which Obama and liberals in general are demonized and scapegoated for existing economic, social, and political problems.
Research limitations/implications – More scholarly research using statistical analysis of the views and demographics of Tea Party supporters is needed to provide a complete picture of this new social/political movement.
Practical implications – By showing that right-wing populists are basing their beliefs on a long history of similar frames and narratives, this study can help prompt a more constructive response by political opponents who wrongly demonize the Tea Party supporters and their allies as ignorant or crazy.
Rory Shand, Steven Parker and Catherine Elliott
Public service ethos (PSE) is traditionally associated with public administration, bureaucracy and frontline response. Thinkers such as Aristotle and Weber embedded ideas of…
Abstract
Public service ethos (PSE) is traditionally associated with public administration, bureaucracy and frontline response. Thinkers such as Aristotle and Weber embedded ideas of public virtue and vocation, yet new managerialism, as well as changes to public services management challenge traditional notions of PSE. Recent events such as the COVID-19 pandemic, counter terrorism and government austerity agendas have put PSE back into the public eye. In this chapter we examine the context for a renewed PSE as a crucial aspect of resilience for workers in public services and public management. We focus on three areas that we feel are important for PSE: policy, purpose and pedagogy, and how a renewed PSE can inform pedagogy in the discipline, renewing ideas of vocation in public administration training.
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Laura Carroll, Hannah Casey, Rory Adams, Stephanie O’Connor and Áine O’Reilly
There is a high prevalence of trauma among mental health clients, with risk of re-traumatisation when admitted to a Department of Psychiatry (DoP) (Kimberg and Wheeler, 2019). The…
Abstract
Purpose
There is a high prevalence of trauma among mental health clients, with risk of re-traumatisation when admitted to a Department of Psychiatry (DoP) (Kimberg and Wheeler, 2019). The COVID-19 pandemic poses challenges to therapy service operations in DoPs, with infection control measures impacting opportunities for therapeutic and social engagement. A trauma-informed care (TIC) lens was used when adapting services in Tallaght University Hospital DoP in response to COVID-19.
Design/methodology/approach
An interdisciplinary approach was taken to adapt therapy services during early stages of the pandemic. Changes were informed by TIC principles to minimise re-traumatisation while maintaining high-quality services. Changes included expansion of the therapeutic activity programme, changes to groups, addition of COVID-19-specific groups and increased awareness of communication support needs.
Findings
The early response to the pandemic, combined with the focus on TIC, resulted in continued, effective therapy services and positive client feedback. With clients’ involvement in their care enhanced, Individual Care Planning goals were achieved through group interventions.
Originality/value
The COVID-19 pandemic brought unprecedented changes to mental health services. This paper highlights a response to unique challenges brought by COVID-19 on a DoP.
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Gavin Northey, Vanessa Hunter, Rory Mulcahy, Kelly Choong and Michael Mehmet
This research set out to examine how financial advice provided by a human advisor (vs robo-advisor) influences investment intentions in a retail banking context.
Abstract
Purpose
This research set out to examine how financial advice provided by a human advisor (vs robo-advisor) influences investment intentions in a retail banking context.
Design/methodology/approach
In two experiments, between-subjects experimental designs were employed to test the primary hypothesis and identify the underlying causal mechanisms that influence consumer investment decisions.
Findings
The results from two experiments indicate consumers have more belief in financial advice provided by a human financial advisor (vs robo-advisor), when the level of involvement is high. The authors also identify customer belief in the information and the customer's perception of the bank's “customer focus” as the causal mechanisms that have downstream effects on investment intentions.
Originality/value
This research is the first to examine how financial advice received from a human advisor (vs robo-advisor) influences investment intentions in a retail banking context. Furthermore, this research identifies high involvement as a key boundary condition moderating the effects on investment intention and identifies consumer belief in the advice, as well as the bank's perceived level of customer focus as the causal mechanisms influencing investment intentions.
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To set the context for this edited collection by situating the discussion within both a global setting as well as examining the development and framing of processes, initiatives…
Abstract
Purpose
To set the context for this edited collection by situating the discussion within both a global setting as well as examining the development and framing of processes, initiatives, policy paradigms and theoretical models which have shaped contemporary discourse and practice.
Design/Method
To draw on extant and current academic literature, contemporary thinking derived from policy organisations, think tanks and governmental institutions but also draw on the experience and insights provided by the contributors.
Findings
There are three core findings drawn prior to March 2022. Firstly, that the overall impact of the Global Financial Crash of 2008 and COVID-19 marks a new paradigm shift that will, more likely, shape thinking over the next decade; secondly, global attention to the climate emergency and sustainability agendas suggest that new forms of locally led responses will be necessary; and thirdly, the perceived political uncertainty of the institutions of the European Union and the USA make the stability of the policy making process and its responses to COVID-19 or the Climate Emergency much less predictable over the next 5–10 years.
Originality
This series of essays reflects the work undertaken by each of those contributing to the collection. Each author was invited to start with their primary research focus and to take their ideas and thinking for a ‘walk’ in order to stimulate discussion, novel thinking and different approaches to policy dilemmas.
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Sophie Le Brocq, Emma Hughes and Rory Donnelly
This paper aims to examine human resource management (HRM) in the gig economy through a moral economy lens and to uncover how sharing and firm ownership influences the (un)ethical…
Abstract
Purpose
This paper aims to examine human resource management (HRM) in the gig economy through a moral economy lens and to uncover how sharing and firm ownership influences the (un)ethical use of HRM practices and worker treatment.
Design/methodology/approach
Conceptual and empirical insights from contemporary HRM literature are synthesised through a systematic literature review to elucidate pressing challenges for research and practice.
Findings
The analysis reveals that the different ownership structures used by gig firms shape the nature and degree of sharing. The gig economy built on investor ownership leads to greater sharing with investors and tends to be more exploitative of workers, whereas platforms built on collaborative ownership engage in greater peer-to-peer sharing which is more equitable and leads to higher quality work relations and HRM.
Practical implications
The closer an organisation's alignment with the more equitable/relational end of the gig economy spectrum, the better the work relations and HRM.
Originality/value
A new integrated conceptual spectrum of sharing in the gig economy is advanced, which aids in understanding evolving developments in HRM theory and practice.
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Aimee Riedel, Rory Mulcahy and Gavin Northey
This paper aims, first, to examine artificial intelligence (AI) vs human delivery of financial advice; second, to examine the serial mediating roles of emotion and trust between…
Abstract
Purpose
This paper aims, first, to examine artificial intelligence (AI) vs human delivery of financial advice; second, to examine the serial mediating roles of emotion and trust between AI use in the financial service industry and their impact upon marketing outcomes including word of mouth (WOM) and brand attitude; and third, to examine how political ideology moderates' consumers' reactions to AI financial service delivery.
Design/methodology/approach
A review of the extant literature is conducted, yielding seven hypotheses underpinned by affect-as-information theory. The hypotheses are tested via three online scenario-based experiments (n = 801) using Process Macro.
Findings
The results of the three experiments reveal consumers experience lower levels of positive emotions, specifically, affection, when financial advice is provided by AI in comparison to human employees. Secondly, across the three experiments, conservative consumers are shown to perceive somewhat similar levels of affection in financial advice provided by AI and human employees. Whereas liberal consumers perceive significantly lower levels of affection when serviced by AI in comparison to conservatives and human employee financial advice. Thirdly, results reveal affection and trust to be serial mediators which explain consumers' WOM and brand attitudes when financial services are provided by AI. Fourthly, the investment type plays an important role in consumers’ reactions to the use of AI.
Originality/value
To the best of the authors’ knowledge, this research is one of the first to study political ideology as a potential moderator of consumers’ responses to AI in financial services, providing novel contributions to the literature. It further contributes unique insights by examining emotional responses to AI and human financial advice for different amounts and types of investments using a comprehensive approach of examining both valence and discrete emotions to identify affection as a key explanatory emotion. The study further sheds insights relating to how emotions (affection) and trust mediate the relationship between AI and WOM, and brand attitudes, demonstrating an affect-attitude psychological sequence that explains consumers’ reactions to AI in financial services.