People's conciliation is a grass‐roots effort for conflict management in China. It settles civil disputes without characterizing them as conflicts between blameworthy adversaries…
Abstract
People's conciliation is a grass‐roots effort for conflict management in China. It settles civil disputes without characterizing them as conflicts between blameworthy adversaries. It does not take legal effect. But with support from the people's court and government, it is generally honored as an institution to maintain and promote mutual confidence and reciprocal relations among rural villagers, urban residents, and work unit employees. This paper attempts to provide a comprehensive description and analysis of people's conciliation. The origin, development, and organization are approached in relation to conciliation in Chinese history as well as other forms of intervention such as self‐conducted, lawyer‐assisted, administrative, and judicial conciliation. Case variety, principle, prohibition, strategy, procedure, and conciliator training are examined Illustrative cases are provided. Ideological and institutional aspects are analyzed in light of Maoism, political economy, culture and community, and public attitude in China.
Yuqi Ren, Kai Gao, Tingting Liu, Yuan Rong and Arunodaya Mishra Raj
The main goal of this paper is to present a synthetic multiple criteria group decision-making (MCGDM) methodology for assessing the enterprise digital maturity with linear…
Abstract
Purpose
The main goal of this paper is to present a synthetic multiple criteria group decision-making (MCGDM) methodology for assessing the enterprise digital maturity with linear Diophantine fuzzy (LDF) setting.
Design/methodology/approach
This paper utilizes the presented LDF generalized Dombi operator to aggregate assessment information of experts. The developed combined weight model through merging the rank sum (RS) model and symmetry point of criterion (SPC) method is used to ascertain the comprehensive importance of criterion. The evaluation based on distance from average solution (EDAS) approach based upon regret theory (RT) is presented to achieve the sorting of candidate enterprises.
Findings
Firstly, the proposed method has strong stability. Secondly, the proposed method takes into consideration the psychological behavior of experts during the decision-making process which further enhances the rationality of the decision results. Finally, the proposed method integrates expert and criterion weight determination models which provides a practical evaluation framework for assessing the digital maturity of enterprises. The research outcomes confirm that the proposed approach fails to resolve the decision problems with unknown weight information flexibly, but also reflect the psychological behavior of expert in decision process. The presented weight approach also provides a rational algorithm to ascertain the weight more accurate.
Originality/value
A composite LDF group decision-making approach is presented by aggregating the proposed generalized Dombi operator, combined weight model and the EDAS model, which make the outcome more reasonable. Sensitivity analysis and comparison study are conducted to reflect the superiority of the proposed approach.
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On the one hand, this paper is to further understand the residents' differentiated power consumption behaviors and tap the residential family characteristics labels from the…
Abstract
Purpose
On the one hand, this paper is to further understand the residents' differentiated power consumption behaviors and tap the residential family characteristics labels from the perspective of electricity stability. On the other hand, this paper is to address the problem of lack of causal relationship in the existing research on the association analysis of residential electricity consumption behavior and basic information data.
Design/methodology/approach
First, the density-based spatial clustering of applications with noise method is used to extract the typical daily load curve of residents. Second, the degree of electricity consumption stability is described from three perspectives: daily minimum load rate, daily load rate and daily load fluctuation rate, and is evaluated comprehensively using the entropy weight method. Finally, residential customer labels are constructed from sociological characteristics, residential characteristics and energy use attitudes, and the enhanced FP-growth algorithm is employed to investigate any potential links between each factor and the stability of electricity consumption.
Findings
Compared with the original FP-growth algorithm, the improved algorithm can realize the excavation of rules containing specific attribute labels, which improves the excavation efficiency. In terms of factors influencing electricity stability, characteristics such as a large number of family members, being well employed, having children in the household and newer dwelling labels may all lead to poorer electricity stability, but residents' attitudes toward energy use and dwelling type are not significantly associated with electricity stability.
Originality/value
This paper aims to uncover household socioeconomic traits that influence the stability of home electricity use and to shed light on the intricate connections between them. Firstly, in this article, from the perspective of electricity stability, the characteristics of the power consumption of residents' users are refined. And the authors use the entropy weight method to comprehensively evaluate the stability of electricity usage. Secondly, the labels of residential users' household characteristics are screened and organized. Finally, the improved FP-growth algorithm is used to mine the residential household characteristic labels that are strongly associated with electricity consumption stability.
Highlights
The stability of electricity consumption is important to the stable operation of the grid.
An improved FP-growth algorithm is employed to explore the influencing factors.
The improved algorithm enables the mining of rules containing specific attribute labels.
Residents' attitudes toward energy use are largely unrelated to the stability of electricity use.
The stability of electricity consumption is important to the stable operation of the grid.
An improved FP-growth algorithm is employed to explore the influencing factors.
The improved algorithm enables the mining of rules containing specific attribute labels.
Residents' attitudes toward energy use are largely unrelated to the stability of electricity use.
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Rong Liu, Jifei Wu and Grace Fang Yu-Buck
Drawing on self-determination theory, this paper compares the effects of QR code payment method (autonomous vs dependent payment) on payment pleasure, its mechanism and the…
Abstract
Purpose
Drawing on self-determination theory, this paper compares the effects of QR code payment method (autonomous vs dependent payment) on payment pleasure, its mechanism and the boundary condition in the mobile payment setting.
Design/methodology/approach
Four studies were conducted to examine the effect of QR code payment method on payment pleasure. In study 1, 108 undergraduate students were asked to recall a recent experience when they made either autonomous payment or dependent payment. Study 2 assigned 74 undergraduate students to either the autonomous or dependent payment. Study 3 replicated study 2, but recruited 75 customers in the field. For study 4, a total of 134 undergraduate students participated in a 2 (payment method: autonomous payment vs dependent payment) × 2 (product involvement: high vs low) between-subjects design.
Findings
The results of these four studies demonstrate that (1) customers derive more payment pleasure from autonomous payment, compared with dependent payments (study 1); (2) the sense of control mediates the effect of the payment method on payment pleasure (study 2 and study 3); and (3) product involvement moderates the mediating effect of the sense of control (study 4).
Originality/value
These findings contribute to the literature on mobile payment and payment experience. These findings also provide insight to merchants when they select an appropriate payment method and manage the customer payment experience.
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Hongyan Yu, Rong Liu and Daowu Zheng
With the rapid development of information technologies and the internet, firms have increasingly focussed on customer interactions to realise value co-creation. Previous studies…
Abstract
Purpose
With the rapid development of information technologies and the internet, firms have increasingly focussed on customer interactions to realise value co-creation. Previous studies have empirically examined interaction orientation, but their measurements have been derived from goods-dominant logic and have not explained the mechanism of value co-creation. The purpose of this paper is to propose an operational definition and define the dimensions of interaction orientation based on value co-creation theory (IOVCC), and then develop a scale for it.
Design/methodology/approach
In this study, data were collected from employees via three questionnaire surveys, and then analysed using exploratory factor analysis and confirmatory factor analysis.
Findings
The findings are as follows: IOVCC represents a firm’s implementation of a set of marketing actions aimed at inserting the firm into its customers’ daily life practices and co-creating value with the customers. The construct of IOVCC consists of five behavioural dimensions: “building communication channels”, “involving customers in co-production”, “improving service capabilities”, “improving interaction quality” and “integrating interaction resources”. The measurement scale for IOVCC has acceptable levels of reliability, content validity, convergent validity, discriminant validity and nomological validity.
Originality/value
This study enriches the literature on value co-creation theory by revealing the process and actions of co-creating value. It also contributes to the understanding of service touchpoints by highlighting the interaction quality of touchpoints. In addition, the authors have developed a reliable and valid scale for IOVCC, thereby facilitating the measurement of a firm’s implementation of the “value co-creation” business philosophy.
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Government organizations often store large amounts of data and need to choose effective data governance service to achieve digital government. This paper aims to propose a novel…
Abstract
Purpose
Government organizations often store large amounts of data and need to choose effective data governance service to achieve digital government. This paper aims to propose a novel multi-attribute group decision-making (MAGDM) method with multigranular uncertain linguistic variables for the selection of data governance service provider.
Design/methodology/approach
This paper presents a MAGDM method based on multigranular uncertain linguistic variables and minimum adjustment consensus. First, a novel transformation function is proposed to unify the multigranular uncertain linguistic variables. Then, the weights of the criteria are determined by building a linear programming model with positive and negative ideal solutions. To obtain the consensus opinion, a minimum adjustment consensus model with multigranular uncertain linguistic variables is established. Furthermore, the consensus opinion is aggregated to obtain the best data governance service provider. Finally, the proposed method is demonstrated by the application of the selection of data governance service provider.
Findings
The proposed consensus model with minimum adjustments could facilitate the consensus building and obtain a higher group consensus, while traditional consensus methods often need multiple rounds of modifications. Due to different backgrounds and professional fields, decision-makers (DMs) often provide multigranular uncertain linguistic variables. The proposed transformation function based on the positive ideal solution could help DMs understand each other and facilitate the interactions among DMs.
Originality/value
The minimum adjustment consensus-based MAGDM method with multigranular uncertain linguistic variables is proposed to achieve the group consensus. The application of the proposed method in the selection of data governance service provider is also investigated.
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Gordon Liu, Lukman Aroean and Wai Wai Ko
The purpose of this paper is to investigate the influence of supply chain (SC) justice practices in shared value-supplier delivery performance relationship and the contingent role…
Abstract
Purpose
The purpose of this paper is to investigate the influence of supply chain (SC) justice practices in shared value-supplier delivery performance relationship and the contingent role of trust in SC ecosystem operation.
Design/methodology/approach
The authors collect and analyze dyadic survey data from a marina resort SC ecosystem in Indonesia.
Findings
The results suggest the differential moderating effects of two types of perceived SC justice – perceived procedural justice and perceived interactional justice – on the relationship between shared value and supplier delivery performance. More specifically, we find that perceived procedural justice strengthens the shared value-supplier delivery performance relationship, but that perceived interactional justice weakens such a relationship. Furthermore, the findings demonstrate a positive three-way interaction effect between shared value, perceived SC justice and trust on supplier delivery performance.
Originality/value
The study is the first to introduce the role of SC justice practices in SC ecosystem operation. The authors examine how shared value interacts with perceived SC justice and trust in order to determine supplier delivery performance.
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Management is a “hot field” in China, yet little has been written in English about the history of management in China. Contrary to contemporary management literature, the paper…
Abstract
Purpose
Management is a “hot field” in China, yet little has been written in English about the history of management in China. Contrary to contemporary management literature, the paper aims to show that Chinese entrepreneurs and managers were exposed to modern management ideas from the early twentieth century. The paper is an initial exploration of the transfer of managerial knowledge to China, especially Scientific Management, during the interwar period.
Design/methodology/approach
Draws on Chinese journal articles and books from 1910‐1930s, supplemented with archive materials and secondary sources in Chinese and English.
Findings
Chinese industrialists, officials and academics were attracted to Taylor's ideas of scientific management during the 1920s and 1930s, which were experimented with on a wider scale than is commonly realized. The interest in “new” management extended beyond industrialists and industry officials to reportage in the popular press.
Research limitations/implications
Future research should consider first how new ideas about management and organization were implemented on the shopfloor in individual Chinese enterprises, and second examine the role of social networks constituted by native place, industry ties and professional association membership in the diffusion of managerial ideas among the Chinese business elite of the period.
Originality/value
The paper shows that the transfer to China of modern management as an ideas system was not a recent phenomenon, but part of a century‐long process of transfer and adaptation of western management theory and practice.
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Gordon Liu, Lukman Aroean and Wai Wai Ko
Supplier flexibility reflects a supplier's operations-related decisions in responsively providing the necessary inputs to the focal firm. Drawing on resource-dependency theory and…
Abstract
Purpose
Supplier flexibility reflects a supplier's operations-related decisions in responsively providing the necessary inputs to the focal firm. Drawing on resource-dependency theory and transaction cost economics, this study develops a conceptual framework to explain the differential effects of a focal firm's power over supplier flexibility in the context of the hub-and-spoke supply chain (SC). This study also considers the goals shared between the focal firm and its suppliers as an important contingency factor within the framework.
Design/methodology/approach
This study tests the proposed conceptual framework using dyadic survey data from a hub-and-spoke SC consisting of a large construction contractor and its 100 suppliers in Indonesia.
Findings
The findings show that coercive power has an inverted U-shaped effect on supplier flexibility, while legal-legitimate power has a U-shaped effect. Furthermore, shared goals positively moderate the U-shaped effect between legal-legitimate power and supplier flexibility.
Originality/value
This study differentiates between the impacts of coercive power and legal-legitimate power on supplier flexibility in the hub-and-spoke SC. It also demonstrates that shared goals play a moderating role in affecting the impacts of legal-legitimate power on supplier flexibility. These findings also have important implications with regard to integrating resource-dependency theory and transaction cost economics to explain these associations.