James Reardon and Ronald W. Hasty
The globalization of retailing is occurring at an accelerating pace. For cost, quality, and style and fashion reasons retailers look worldwide for manufacturers and vendors that…
Abstract
The globalization of retailing is occurring at an accelerating pace. For cost, quality, and style and fashion reasons retailers look worldwide for manufacturers and vendors that can meet their customers’ needs. Uses game theory to examine the conflict issues that can arise in retailer‐ international vendor relations. The game is a traditional prisoner’s dilemma in which equilibrium is non‐ co‐ operation even though co‐ operation would lead to gains by both retailer and vendor. Discusses the problems in achieving co‐ operation and the consequences of the prisoner’s dilemma. Presents four basic strategies for improving co‐ operation and vendor relations.
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Joseph A. Bellizzi and Ronald W. Hasty
An experiment was carried out to evaluate whether or not relevant and successful work experience would mitigate employment discrimination in cases involving women and overweight…
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An experiment was carried out to evaluate whether or not relevant and successful work experience would mitigate employment discrimination in cases involving women and overweight industrial salespeople. The study was conducted in a salesforce setting and used practicing sales managers as subjects. The results indicate that for obese salespeople, positive work experience improved their fit for a job assignment only when the job was less challenging. In the case of a more challenging assignment, successful experience did not seem to help; non‐obese salespeople, with and without successful experience, were both considered more fit than obese salespeople with successful experience. Men and women were found to be equally fit for both more and less challenging assignments.
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Joseph A. Bellizzi and Ronald W. Hasty
The study’s hypothesis posited that a supervisor would use more severe discipline when sales subordinates engage in unethical sales practices when salespeople are hired directly…
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The study’s hypothesis posited that a supervisor would use more severe discipline when sales subordinates engage in unethical sales practices when salespeople are hired directly by the supervising manager rather than by the personnel department. Based on attributional self‐justification theory, it was reasoned that under the condition of initially making the decision to hire, a supervisor would attribute undesirable behavior entirely to the salesperson, resulting in more severe disciplinary action. In cases where the initial hiring decision was made by the personnel department, less severe discipline was expected due to the sales manager’s willingness to allocate some responsibility for the undesirable behavior to the hiring department. Furthermore, if a hiring sales manager senses any responsibility for the undesirable behavior he or she can be expected to take strong action to decisively turn the event around in order to demonstrate the correctness of the hiring decision. The results support the expectation.
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L.W. Turley and Douglas L. Fugate
Notes how service encounters have tended to be viewed as aninteraction between service providers and service customers. Examinessituations where the main encounter is the…
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Notes how service encounters have tended to be viewed as an interaction between service providers and service customers. Examines situations where the main encounter is the interaction between the facility and the customer. Considers different perspectives for planning service facilities – operational, locational, atmospheric/image, consumer use, contact personnel. Argues that congruent facilities are those that can succeed in integrating these competing perspectives.
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Gloriana St. Clair and Rose Mary Magrill
Anyone who has tried to review studies relating to use of academic libraries may argue that a great deal of research exists on college students and how they use their libraries…
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Anyone who has tried to review studies relating to use of academic libraries may argue that a great deal of research exists on college students and how they use their libraries. Studies of reading habits and library use among college students have been appearing for more than fifty years, and the diligent student can compile an impressive bibliography of these studies. In spite of all we have learned about student interaction with library resources, there is still much we do not know.
This is a comprehensive list of books, some pamphlets, and a few sound recordings about or by Ronald (and Nancy) Reagan. Collections of photographs and cartoons as well as…
Abstract
This is a comprehensive list of books, some pamphlets, and a few sound recordings about or by Ronald (and Nancy) Reagan. Collections of photographs and cartoons as well as biographies, political commentary, speeches, quotations and even recipes are represented. Omitted are books in which there is only brief mention of him. The bibliography was compiled in connection with a major exhibit on Ronald Reagan at the Colorado State University Library. It is the author's intention to continue to collect Reagan materials.
Erdem Galipoglu, Herbert Kotzab, Christoph Teller, Isik Özge Yumurtaci Hüseyinoglu and Jens Pöppelbuß
The purpose of this paper is twofold: to identify, evaluate and structure the research that focusses on omni-channel retailing from the perspective of logistics and supply chain…
Abstract
Purpose
The purpose of this paper is twofold: to identify, evaluate and structure the research that focusses on omni-channel retailing from the perspective of logistics and supply chain management; and to reveal the intellectual foundation of omni-channel retailing research.
Design/methodology/approach
The paper applies a multi-method approach by conducting a content-analysis-based literature review of 70 academic papers. Based on the reference lists of these papers, the authors performed a citation and co-citation analysis based on the 34 most frequently cited papers. This analysis included multidimensional scaling, a cluster analysis and factor analysis.
Findings
The study reveals the limited consideration of logistics and supply chain management literature in the foundation of the omni-channel retailing research. Further, the authors see a dominance of empirical research as compared to conceptual and analytical research. Overall, there is a focus on the Western retail context in this research field. The intellectual foundation is embedded in the marketing discipline and can be characterised as lacking a robust theoretical foundation.
Originality/value
The contribution of this research is identifying, evaluating and structuring the literature of omni-channel research and providing an overview of the state of the art of this research area considering its interdisciplinary nature. This paper thus supports researchers looking to holistically comprehend, prioritise and use the underpinning literature central to the phenomena of omni-channel retailing. For practitioners and academics alike, the findings can trigger and support future research and an evolving understanding of omni-channel retailing.
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Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are…
Abstract
Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.
Develops an original 12‐step management of technology protocol and applies it to 51 applications which range from Du Pont’s failure in Nylon to the Single Online Trade Exchange…
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Develops an original 12‐step management of technology protocol and applies it to 51 applications which range from Du Pont’s failure in Nylon to the Single Online Trade Exchange for Auto Parts procurement by GM, Ford, Daimler‐Chrysler and Renault‐Nissan. Provides many case studies with regards to the adoption of technology and describes seven chief technology officer characteristics. Discusses common errors when companies invest in technology and considers the probabilities of success. Provides 175 questions and answers to reinforce the concepts introduced. States that this substantial journal is aimed primarily at the present and potential chief technology officer to assist their survival and success in national and international markets.
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THOSE who were present at the induction of the President of the Library Association on January 26th must have left that pleasant, but very limited, assembly with two thoughts ;…
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THOSE who were present at the induction of the President of the Library Association on January 26th must have left that pleasant, but very limited, assembly with two thoughts ; that the speeches were adequate and deserved a much wider audience than the relatively small Council Chamber at Chaucer House can accommodate, and that our affairs are in good hands for 1949. Mr. McColvin made the speech of thanks to Mr. Nowell, as a man straightforward, sane, loyal, simple, broadminded and fundamentally sound. We echo these and could add other praises but, fortunately, Mr. Nowell has many years of active service ahead, and we hope for many opportunities yet to acknowledge it. Sir Ronald Adams showed that modesty and charm which we were assured from his record he possesses. Our readers have found these speeches in the L.A. Record for February, and our only purpose in alluding to them is to say our own word of thanks for past service and our good wishes to both outgoing and incoming Presidents. And again to repeat our view that the Association loses a great ceremonial opportunity by holding the inauguration in a small room in London in the winter, rather than at the great annual assembly of the Conference as was at one time the practice. It was the central occasion of the year.