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This chapter addresses social embeddedness effects on ex ante management of economic transactions. We focus on dyadic embeddedness, that is the history of prior transactions between business partners and the anticipation of future transactions. Ex ante management through, for example, contractual arrangements is costly but mitigates risks associated with the transaction, such as risks from strategic and opportunistic behavior. Dyadic embeddedness can reduce such risks and, hence, the need for ex ante management by, for instance, making reciprocity and conditional cooperation feasible. The chapter presents a novel theoretical model generating dyadic embeddedness effects, together with effects of transaction characteristics and management costs. We stress the interaction of the history of prior transactions and expectations of future business. Hypotheses are tested using new and primary data from an extensive survey of more than 900 purchases of information technology (IT) products (hard- and software) by almost 800 small- and medium-sized enterprises (SMEs). Results support, in particular, the hypotheses on effects of dyadic embeddedness.

This chapter addresses how firms buying information technology (IT) products select their suppliers. We argue that social embeddedness, in the sense of own experiences with suppliers and information about experiences of third parties, influences these types of selection decisions. More specifically, we claim that social embeddedness is more important if: (1) the potential damage for the buyer from receiving an inferior product is larger and (2) if it is more difficult for the buyer to monitor the quality of the product. We use large-scale surveys of IT transactions in the Netherlands and Germany to test these hypotheses. In general, our hypotheses about the effects of social embeddedness on partner selection are supported. We find that buyers tend to assign greater weight to product quality if the potential damage for the buyer is larger. Negative third-party information is particularly important if the buyer has large problems to monitor the quality of a product.

Strategic alignment is a theory-based state that is considered as crucial for organizations in order to realize performance gains from information technology (IT) investments and deployments. Within the domain of purchasing and supply chain management there has been a growing interest on how purchasing strategy can be effectively aligned with IT and what conditions facilitate this state. The purpose of this paper is to investigate complex causal relationships of contingency elements that are key in enabling the “fit” between purchasing strategy and IT.

The paper employs a configuration theory approach and propose that purchasing alignment is dependent upon patterns of multiple contingencies. In adherence with contingency theory, the authors group these elements as relating to strategic orientation, organizational factors, and purchasing decisions. On a sample of 172 international companies the authors then apply the novel methodology of fuzzy set qualitative comparative analysis (fsQCA).

The paper empirically demonstrates that depending on the strategic orientation that a company follows, there are alternative combinations of elements that lead to high purchasing alignment. For companies following an operational excellence strategic orientation, a high contract binding scheme, or a small firm size facilitates purchasing alignment. Enabling elements for product leadership companies include a decentralized purchasing structure, a broad supplier base, and a large firm size. Purchasing alignment for customer intimacy companies is supported by a centralized purchasing structure, loose contract binding, and a large supplier base.

The findings of this study suggest that practitioners aiming to attain a state of purchasing alignment should consider a number of contingency elements in the process. The paper shows that there is equifinality in the configurations that lead to purchasing alignment. This means that attaining purchasing alignment is dependent upon various clusters of contingency elements which must be taken into account when formulating a purchasing strategy.

In contrast with past studies examining purchasing alignment as a result of the isolated impact of several antecedents, we applied a configuration theory approach to demonstrate that it is facilitated by the combined impact of a set of cause-effect relationships. In cases were non-linear and synergistic relationships exist between independent variables, this type of research may be a viable alternative.

The purpose of this paper is to develop a validated measurement model and typology for chain digitisation maturity, defined as the degree of interorganisational collaboration through ICT.

Through a literature (meta) study, 22 existing maturity models are found and analysed, on the basis of which an integrated framework is developed. This framework is subsequently applied to interorganisational collaboration within the Dutch retail sector (i.e. retailers and their wholesalers, manufacturers, customers, and trade organisations). The measurement model is tested by determining the chain digitisation level of 24 different retail sub‐sectors (branches) through desk research, interviews, and surveys. Data are collected at the level of the branch, mainly through representatives of trade organisations.

The framework (i.e. measurement model) appears to be applicable to describing the Dutch retail sector and comparing its branches, providing both expected and new insights. The typology supports the vision of the combination of two dimensions: the level of technology and the level of organisation.

The framework has been applied to the (Dutch) retail sector only. It seems suitable for application to other sectors as well.

The empirical application provides an extended view of the current situation of the (Dutch) retail sector with regard to chain digitisation. On this basis, a roadmap can be derived to support the adoption and deployment of chain digitisation among retail organisations.

The framework for chain digitisation and the derived typology are of value to the SCM research community, as they are specifically developed and tested at the level of interorganisational chains.

This paper presents a case study on the collaboration between Océ, a large Dutch manufacturer of copiers and printers, and several of its lead suppliers within the so‐called “knowledge industry clustering” (KIC) project. In 1993 Océ initiated this project to enable innovation by creating inter‐organizational teams and new combinations based on the knowledge and skills of different suppliers. Based on data collected from 28 interviews with respondents that were involved at both the Océ and supplier side of ten different “knowledge clusters”, it is concluded that the critical success factors primarily point at the importance of creating trust in such inter‐organizational teams.

The purpose of this paper is to discuss the mechanisms inducing a user organization to conform with enterprise resource planning (ERP)‐embedded organizational logics and accompanying implementation procedures.

Based around the notion of technical isomorphism, the authors describe and analyze how ERP‐embedded mechanisms work out in a Dutch utility company. Interviews and document analysis were conducted with key informants over a number of years.

The company intentionally and unintentionally self‐enforced its steering towards conformation with its ERP‐system (SAP) through a number of strategic decisions during the adoption and implementation phases.

This case study is the first empirical analysis of an ERP implementation through the lens of technical isomorphism. Further validation of this perspective and these case study results can be used to study other ERP vendor industry combinations.

Prior to adoption, ERP users and their “implementation partners” should analyze intended as well as unintended consequences for their operational processes and organizational design. ERP‐embedded organizational logics may be at odds with organizational preferences. If detected early, such mismatches may be corrected.

The paper demonstrates the role of an ERP‐provider in enhancing inter‐organizational similarities.

This paper aims to test the relationship between team role diversity and team performance, as one of the main assumptions behind the highly cited and used Belbin model and test.

Data were collected among 24 teams of 144 students that participated in different rounds of a management game. All students performed a Belbin role self‐test prior to the management game. Performance of the teams was measured by the grade they received for the year‐end report written, and the financial results they achieved at the end of the management game.

No relationship was found between team role diversity and team performance. Also, it was found that the Belbin role of the team leader was not related to team performance as well. The only significant relationship found was between the individual study results of the team members and the grade they received for the year‐end report.

Results might change if team performance is measured by other indicators, such as the level of in‐team collaboration or collective motivation.

It should not be expected that creating diversity of roles within teams automatically leads to better performance. Continuous improvement, recognizing the phase team development is in, should also be in place to balance team members and support their performance.

This paper contributes to the empirical testing of assumptions and ideas behind Belbin's model and test. Given its limitations, it provides new triggers to conduct more, similar empirical research.

Three decades of academic and professional discourse on HR technologies (HRTs) have produced continued disagreement over construct definitions and research streams that are highly fragmented. These realities suggest that greater consistency in meanings is sorely needed if we are to integrate and upgrade knowledge in this area. This chapter draws on the findings of a systematic research review to properly define the content domains of human resource information systems (HRIS), virtual human resources (virtual HR), electronic human resource management (e-HRM), and business-to-employee (B2E) systems. An integrative synthesis was performed on 242 system-level writings that appeared in the literature from 1983 to 2017. The weight of the evidence strongly supports treating HRIS, virtual HR, e-HRM, and B2E systems as independent, complimentary constructs. While the first three comprise a firm’s HRT system, the fourth construct is more appropriately positioned in the business-collaborative system. The sample was further evaluated with an analytic framework to detect patterns of practice in research designs. This revealed that much more attention has been focused on system actions and outcomes than on attitudes and system characteristics. Different units of analysis were well represented aside from trans-organizational studies. Finally, a case is made for better contextualizing HRT research by recognizing differences in assimilation stage, functional penetration, and collective proficiency. These factors are rarely mentioned, let alone studied, raising additional concerns about measurement error. Detailed suggestions are offered on ways to incorporate them. Together, these materials should promote more sophisticated and generalizable assessments of technology, improving our ability to understand its impacts.

The purpose of this paper is to explore if there is a common ground for the definition of business process management (BPM) and BPM‐systems, as well as the critical success factors (CSFs) for BPM‐system implementation. A BPM‐system implementation framework is validated that classifies the CSFs in distinctive domains that can be used for BPM project management and organization.

A meta‐analysis of literature was performed to develop a set of statements with regard to the definition, benefits and CSFs of BPM(‐system) implementation. Then a survey was conducted among 39 Dutch consultants, developers and end‐users of BPM‐systems that vary in BPM experience. Through a web‐questionnaire, the shared view of the respondents was measured with respect to the definition, benefits and the BPM‐system implementation framework.

It appears that different respondent groups share a common view on the definition and benefits of BPM and BPM‐systems, regardless their role in the value chain of BPM deployment within organizations. In addition, there is consensus on the CSFs of BPM‐system implementation. In particular, it is supported that communication, involvement of stakeholders and governance is critical. Hence, organizations should realize that BPM‐system implementation is not mainly an IT‐project, but should preferably be initiated by top management.

This paper is limited to representatives from Dutch organizations. Future research can be done in other countries to explore if BPM‐systems and its CSFs differ across regions and cultures. Furthermore, the BPM‐system implementation framework can be specifically validated by (comparative) case study or project research.

While BPM is commonly accepted as a concept, the CSFs for BPM‐system implementation is hardly validated. This paper shows, by empirical validation, if these CSFs from literature are supported by different groups of professionals. Furthermore, the CSFs for implementing BPM are modeled and classified in a framework build up from five areas. Analysis of the internal coherence of different survey items sets, supports that the authors can define the goals and CSFs when implementing BPM‐systems.

The aim of this study is to debunk the relationship between user participation practices and the development and success of information systems/information technology implementations. While most studies practically rely on how many participation activities are performed, the process through which users engage in user participation is not specified.

A mixed method approach was applied to study the research questions. A number of relationships were tested by survey data collected among 143 end-users and 49 interviews of employees of a large Dutch social insurance organization that implemented a new and integrative business process management (BPM) system.

The results show that specification of the participation context is of key importance for understanding the success of BPM implementation. Quantitative and qualitative analyses show that rich participation activities hold a stronger positive relationship with the BPM system development and implementation success than other participatory activities that only assist development or implementation. Furthermore, it is demonstrated that the updated theory of user participation by Markus and Mao can be turned into a useful instrument for measuring the different aspects of participation.

Most studies on user participation “only” measure how many participation activities were performed, and not how or why they were performed. Furthermore, the combination of qualitative and quantitative data and instruments resulted in a greater understanding of how exactly user participation was brought into practice and how the consequences of this practice were interrelated.