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Article
Publication date: 1 February 1994

Ron E. Temple and Robert W. Droege

Concerns the concentrated efforts of a relatively small group (170people) at Caterpillar Inc. who realized that they would have to lookagain at their most basic work practices if…

754

Abstract

Concerns the concentrated efforts of a relatively small group (170 people) at Caterpillar Inc. who realized that they would have to look again at their most basic work practices if they were to remain in business: their customers, other profit centres and divisions within Caterpillar Inc., demanded not only market competitiveness but also service excellence from their former colleagues. The solution was to embark on a journey towards empowered people and self‐directed teams. They determined specific areas that needed to be addressed throughout the journey, not only to sustain the change, but also to expand it beyond their department. These areas of opportunity are explained by ten “building blocks” which are continuously reviewed to provide a solid foundation for the journey. The study provides a description of these “building blocks” and many lessons learned along the way.

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Managing Service Quality: An International Journal, vol. 4 no. 1
Type: Research Article
ISSN: 0960-4529

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Book part
Publication date: 3 March 2025

Patita Paban Mohanty and Hiran Roy

Food has become not only a captivating and integral attribute of travelling but also a source of motivation and offers nourishment value to tourists. In addition, food endeavours…

Abstract

Food has become not only a captivating and integral attribute of travelling but also a source of motivation and offers nourishment value to tourists. In addition, food endeavours to build human health by providing appropriate nutrition, adopting healthy environments, and presenting aesthetically to enhance tourists’ experiences. Thus, food advocates highly for human health and well-being. Recently, food has held high esteem in the research realm of culinary and gastronomy tourism and craves a niche by offering memorable tourist experiences. However, research on the nexus of food and faith and how food acts as a main driver for faith-inspired tourists has garnered scarce attention. Especially, the understanding of faith-driven tourists’ food consumption and related aspects in religious destinations has been limited in tourism literature. Emphasising the lack of research on food for faith-inspired tourists, this study intends to understand the role of Hindu temple food in driving and consolidating the faith as well as offering an overall tourist experience. To ascertain the study’s objective, individual semi-structured face-to-face interviews were employed for the exploratory nature of this study. As a result of thematic analysis, a total of four key themes have been identified as responsible for driving the food for faith-inspired tourists and categorised as follows: (1) offering purpose and spirituality to life, (2) delving oneself into sacredness and purity, (3) seeking salvation from the mundane desires, and (4) a mark of health and sustainability.

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The Food Tourist
Type: Book
ISBN: 978-1-83549-086-0

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Article
Publication date: 1 June 2001

Ned Kock, Robert Davison, Raul Wazlawick and Rosalie Ocker

The guest‐editors of the first Special Issue on E‐Collaboration provide an introduction to the issue. E‐collaboration is broadly defined as collaboration among individuals engaged…

1008

Abstract

The guest‐editors of the first Special Issue on E‐Collaboration provide an introduction to the issue. E‐collaboration is broadly defined as collaboration among individuals engaged in a common task using electronic technologies. A brief history of the evolution of e‐collaboration technologies is offered along with a discussion of research in the area. The paper concludes with a brief review of the contributions to the Special Issue and a look at one important future challenge for e‐collaboration researchers, the challenge of theoretical summarization.

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Journal of Systems and Information Technology, vol. 5 no. 1
Type: Research Article
ISSN: 1328-7265

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Article
Publication date: 29 April 2021

Jens Mattke, Christian Maier, Tim Weitzel and Jason Bennett Thatcher

Qualitative Comparative Analysis (QCA) is a promising, powerful method that is increasingly used for IS research. However, the Information Systems (IS) discipline still lacks a…

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Abstract

Purpose

Qualitative Comparative Analysis (QCA) is a promising, powerful method that is increasingly used for IS research. However, the Information Systems (IS) discipline still lacks a shared understanding of how to conduct and report QCA. This paper introduces the fundamental concepts of QCA, summarizes the status quo, and derives recommendations for future research.

Design/methodology/approach

A descriptive literature review in major IS outlets summarizes how and why QCA has been used in the IS discipline, critically evaluates the status quo, and derives recommendations for future QCA studies.

Findings

The literature review reveals 32 empirical research articles in major IS journals that have used the QCA method. Articles applied QCA to a broad range of research topics at the individual and organizational levels, mainly as a standalone analysis for theory development, elaboration and testing. The authors also provide evidence that most published IS research articles do not take full advantage of the potential QCA, such as analyzing necessary causal conditions or testing the robustness of QCA results. The authors provide seven actionable recommendations for future IS research using QCA.

Originality/value

The literature review assesses the status quo of QCA’s application in the IS discipline and provides specific recommendations on how IS researchers can leverage the full potential of QCA.

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Internet Research, vol. 31 no. 5
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 1 January 1936

OUR readers are sure to find the New Year, which we hope will be a prosperous one for them and for librarianship,an interesting one in many ways. From the standpoint of the…

25

Abstract

OUR readers are sure to find the New Year, which we hope will be a prosperous one for them and for librarianship,an interesting one in many ways. From the standpoint of the Library Association it will see the attractive experiment of an Annual Conference which for the first time is to be held in June. Margate, the venue of this, can be spartan in that month; on the other hand, she can be delightful, and the crystal, bracing air of the town, unequalled anywhere in our isles, and the long days, which should be sunny, ought to send librarians back invigorated to the common work of libraries. The objection that June cannot be combined with late summer holidays, that it cuts across school and university terms, and so on, is sound enough, but the advantages seem to be equally clear. At any rate we hope that Margate will be a bumper conference.

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New Library World, vol. 38 no. 6
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 August 1952

MID‐SEPTEMBER, with the summer gone irrevocably, allows the librarian a fortnight of reflection time before the strenuous interests of autumn and winter become active. That is, if…

26

Abstract

MID‐SEPTEMBER, with the summer gone irrevocably, allows the librarian a fortnight of reflection time before the strenuous interests of autumn and winter become active. That is, if he returns stimulated in body and mind from a reasonable holiday and does not become immersed immediately in the almost compelling series of meetings of librarians arranged for the last fortnight of September and for October. For the student members the Birmingham Summer School remains in session until the 20th; for their elders ASLIB will confer at Swanwick from the 19th to 21st, and, in the same week‐end at Buxton, there will be the conference on library work for children; and, a week later, 26th to 29th, the University and Research Section will occupy Lady Margaret Hall at Oxford. The arrangements for October are set out in the L. A. Record. Their profusion embarasses many librarians. It is only natural that, as librarianship extends, every organized part of it becomes keenly aware of its individuality and, as the profession today grows more and more conference‐minded, few can keep step, save in a general way, with more than a fraction of the meetings arranged. Some effort is made by the L.A. and by librarians to preserve and strengthen the basic unity of all librarianship, but otherwise the diversity is great.

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New Library World, vol. 54 no. 2
Type: Research Article
ISSN: 0307-4803

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Article
Publication date: 1 February 1980

The diversity of ideas and information is central to the meaning of libraries—we enshrine it, and too frequently that is the word—in our Library Bill of Rights and other…

28

Abstract

The diversity of ideas and information is central to the meaning of libraries—we enshrine it, and too frequently that is the word—in our Library Bill of Rights and other documents. This diversity of ideas is more than a passive concept, not just one of defending materials already in our collections, though that is a basic and important role for librarians and one that we are reminded of by Drake, Fairhope, and Kannawha counties. But to support this intellectual freedom we all need to actively promote the widest possible range of opinions, of concepts, of expression. And to do this we need more than the output of Gulf & Western, the Columbia Broadcasting System, Mattel, or Times Mirror. If these names seem unfamiliar in library work to some of you, perhaps you know them through their subsidiaries, Golden Books, Pantheon, and Simon & Schuster.

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Collection Building, vol. 2 no. 2
Type: Research Article
ISSN: 0160-4953

Available. Open Access. Open Access
Book part
Publication date: 22 February 2024

Dallen J. Timothy

This chapter examines the role of heritage as a means of empowering destination communities and providing deeper and more meaningful encounters between tourists and their…

Abstract

This chapter examines the role of heritage as a means of empowering destination communities and providing deeper and more meaningful encounters between tourists and their destination, which contributes to the notion of Destination Conscience by highlighting more sustainable and humane ways of ‘doing’ tourism and opening places up to greater community involvement and access by visitors. This includes heritage concepts such as Indigenous communities, local spirituality and religious traditions, public archaeology and ordinary heritage, and how these translate into deeper engagement between residents and tourists, community empowerment and a more creative and holistic tourist experiences. Conceptually, this chapter highlights notions of empowerment, tourists' experiences and Destination Conscience.

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Publication date: 18 January 2021

Ron Whitaker

The Spook Who Sat by the Door is a cult-classic early-70s film, based on the 1969 novel by Sam Greenlee. The film deals with issues of inauthentic diversity initiatives, tokenism…

Abstract

The Spook Who Sat by the Door is a cult-classic early-70s film, based on the 1969 novel by Sam Greenlee. The film deals with issues of inauthentic diversity initiatives, tokenism, and Black Nationalism. In the same manner, this chapter uses themes from the film and novel to disclose how the author navigates pseudo diversity initiatives within higher education and his experiences of being viewed as an exemplar Black male (token) by colleagues, while simultaneously remaining committed to his explicit research focus pertaining to exemplar practices and programming for Black boys and men. Theoretically, the author intersects tenets of Critical Race Theory into his essay (Delgado & Stefancic, 1993, 1994; Tate, 1997). While the author does not advocate for physical violence (as depicted in the film), he is using the training received in academia to declare war on the pernicious educational system that continues to intentionally mis-educate (Woodson, 1933), Black boys and men.

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The Beauty and the Burden of Being a Black Professor
Type: Book
ISBN: 978-1-83867-267-6

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Article
Publication date: 1 March 1986

Socrates I. Papadopoulos

Tourism may be described variously because of its “close” relationships with other social sciences, including economics, politics, sociology, cultural anthropology, psychology and…

1360

Abstract

Tourism may be described variously because of its “close” relationships with other social sciences, including economics, politics, sociology, cultural anthropology, psychology and even law and statistics. As per Wahab (1971) tourism is a “system” that relates to the sociosphere and is a complex combination of interrelated industries and trades. Although it would be very difficult to describe tourism under one definition due to its many facets, a clear concept and a precise definition of the terms related to the phenomenon of tourism is required before we proceed with the analysis of determinants and motivations of tourism in the world economy.

Details

The Tourist Review, vol. 41 no. 3
Type: Research Article
ISSN: 0251-3102

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