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Many organizations are embarking upon knowledge management initiatives to enhance their competitiveness. While there has been a significant amount of multidisciplinary research in this area, the evidence from surveys of practitioners indicate that a large proportion of company projects focus on the implementation of technology‐based solutions without consideration of the structural and contextual issues. Many academic authors have presented a variety of different models for knowledge management but have often failed to relate these to the requirements of practitioners. This paper presents a model of knowledge management derived from a synthesis of current literature. The model emphasizes the need for knowledge evaluation within a knowledge management approach and describes, using a case study, how this might be achieved.

The UK is a leader in the implementation of surface mount technology, and SMARTEX '91 sponsored by the SMART Group is one of only a few shows organised worldwide which is dedicated solely to this field. Perhaps it was not surprising then that this year's three‐day event proved a great success.

Where human operators find assembly almost impossible because of the microscopic size of the work. Concentric Production Research is meeting success in automating the work.

Describes how OCS Smarts Group is continuing to find better ways of building relationships with customers and suppliers, whilst emphasising the role of employees in this process. Asserts that key to its success is Customer service. Examines the Smarts Quality Care programme. Discusses two developments designed to build relationships with customers and improve service, the first showing the value of relationship building with strategically important suppliers. Describes the establishment of commercial networks. Concludes that it is a business that has invested as much in its people as in new technology. Both the transponder technology and commercial networks are clearly focused on meeting real customers′ needs by building viable, lasting relationships.

The purpose of this paper is to contribute to the literature on the many dimensions of the principal's positionality by using a unique research approach to link the experiences of the policy implementing principal to embodiment.

The researchers employed a form of critical policy analysis that utilized photovoice to examine the experience of two principals in South Carolina, USA.

The findings suggest that these two principals do feel, beyond a cognitive emotional level, the experiences of being the policy implementing principal, where the multiple physically imprinted identities typified one principal's experiences and the highly entropic world of her high school causes another principal to physically and metaphorically integrate situations into her physiology.

In this paper, the authors are able to expand discussions of the principals’ engagement with policy by using a unique theoretical and methodological approach.

This book is divided into four parts: (1) Institutions and policy, (2) The economics of hazards, (3) Community involvement, and (4) Management and ecology. The first section contains four chapters that cover the issue of wildfire from historical and institutional perspectives. “Forest fire history: learning from disaster” by Roger Kennedy (Chapter 2) addresses the pressures and politics giving rise to the current situation. “Fire Policy in the Urban–Wildland Interface in the United States: What are the Issues and Possible Solutions?” (Chapter 3) by Scott Stephens and Brandon Collins provides a summary of the problems associated with wildfire hazards in UWI communities, discusses fuels-treatment options for local governments and property owners, and analyzes challenges to planning, drawing on experiences from Australia. “Wildfire hazard mitigation as “safe” smart growth” (Chapter 4) by Robert Paterson looks at how smart growth principals are being adapted to fire-safe land use planning and zoning, including a discussion of the role of regional coordination and state-level planning requirements. “Practical and institutional constraints on adopting wide-scale prescribed burning: lessons from the mountains of California” (Chapter 5) by Kurt Menning details the problems of fuel accumulation due to suppression, the potential power of prescribed burning as a management tool, and the social and regulatory obstacles to implementing wide-scale prescribed burning programs.

Over the last 30 years, despite immense and increasing expenditures by the federal government for disaster preparedness and relief, both catastrophic and chronic losses from natural hazards have continued to increase at an alarming pace. Although earthquakes, floods, tornadoes, and hurricanes account for the largest portion of these natural hazard losses, wildfire increasingly represents significant disaster losses of well over a billion dollars annually. There is considerable concern that losses from wildfires will only increase in the U.S. as some of the highest growth rates in the nation, both metropolitan and nonmetropolitan types of growth, are projected to continue in states with extensive wildland fire hazard areas. The land development patterns associated with that growth are problematic because so much of the development in the last 30 years (and that is still occurring) is not being steered away from the highest wildfire hazard settings, nor are adequate steps being taken to ensure that when development occurs in high wildfire hazard zones appropriate mitigation is used to reduce the vulnerability of people and property to loss. Fortunately, those anticipated future wildfire losses have a great potential to be reduced provided state and local governments take the initiative to create partnerships to ensure “safer” and “smarter” patterns of land development occur in and near wildland–urban interface areas. This chapter explores wildfire mitigation planning as an integral component of “safe smart growth” for wildland–urban interface communities.

Cities are key actors in the fight against climate change. They have developed integrated strategies harnessing the power of information and communication technologies (ICT) as part of the move towards smart(er) cities. In spite of our knowledge of the role of technological infrastructure in tackling climate change, the role of governance mechanisms to actively pursue environmental sustainability is often understated. Therefore, the purpose of this paper is to analyse governmentality mechanisms developed by a small town in Europe to render energy savings and new energy sources visible and to create new identities with which the citizen and other cities could then identify with, thereby participating in the fight against climate change.

Data were gathered through non-participant observation, interviews and access to internal data from the city’s energy control project.

The outcome of these governmentality mechanisms was to create two new identities: the “good citizen”, responsible to lower his impact on climate change, and the “model city”, a laboratory that would serve as a guide for future policies to tackle climate change at the city level. While the “model city” was successful and identification happened with other small cities taking example from it, the “good citizen” failed and inhabitants did not identify with this role model that was defined for them as a way to participate in the fight against climate change.

This case study is a concrete example, based on a longitudinal study, of a city’s strategy and actions on climate change. Other small cities will be able to use this case study to gauge their possibilities for action on climate change. Notably, it is an example of how a network of mechanisms can achieve results in CO₂ emissions reduction. It also demonstrates the difficulty to enrol citizens into an environmental sustainability scheme.

This paper has implications for how climate change can be tackled in rural areas by small cities. While the role of organizations and large cities (e.g. C40 city network) has been acknowledged, there is a possibility for smaller local actors to act upon grand challenges with local strategies and their own governmentality mechanisms.

The case study contributes to the literature on cities, bringing new insights into how they can become actors of climate change beyond acting on internal controls, and the literature on governmentality by demonstrating how mechanisms can act upon a population without being calculative.