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Robinson P. Rigg, author of Audio Aids and Techniques in Management, offers advice he has yet to take himself.

In Chicago the training instructor's day starts at 6.00 am. Five days a week he switches on his TV set before breakfast to Education Exchange a half‐hour programme demonstrating the use of multi‐media communications techniques in the classroom. The programme notes describe the series as a preparation for the instructor's ‘new role, in which he may not know all the answers, but he will be able to ask the right questions’.

This study explores the value of sports films for engaging youth in issues related to patriotism, justice, equity and liberty. The authors analyze how two sports films, 42 and Battle of the Sexes, have pedagogical potential and value in secondary social studies methods classes, as well as what criteria educators might use when selecting films (and television series) for classroom use.

Using content analysis, the authors respond to the following questions: (1) What critical themes related to civic education surface in the sports films 42 and Battle of the Sexes? and (2) What framework might guide the use of selecting sports films and sports film clips for educators' civic educational use?

Five themes surfaced in the films 42 and Battle of the Sexes: economics as a force for social change; racism and anti-Blackness, athletes as more than athletes, resisting oppression, and sexism and homophobia. Instruction related to these themes has the potential to engage students in critical, awareness-based approaches to civic education.

Sports films show promise for engaging youth due to their interests in the medium of film and in sports, both as participants and spectators. Across the world, athletes face questions and issues related to patriotism, justice, equity and liberty on courts, fields, tracks and rinks, These questions and issues are deeply embedded in civic education. This study is among the first of its kind to explore the pedagogical potential of sports films.

The purpose of this study is to develop and validate a scale to determine the consumer’s level of decision-making self-efficacy for a high-involved service purchase, specifically the purchase of medical insurance. One question to ask is how service providers can help consumers purchase the services that best meet their needs? Before interventions can occur, it is necessary to benchmark consumers’ perceptions of their own decision-making control and abilities.

A scale that measures consumers’ service decision-making self-efficacy was developed using the principles established for scale development validation. A four-study approach was used to reach the research objective.

The research consisted of four studies designed to: generate items to measure consumer service decision-making self-efficacy (CSDMSE); purify the scale and assess its dimensionality (second-order structure); establish the reliability and validity of the scale; and establish norms to provide details on its usefulness for aiding consumers with service purchases. The scale was found to be a higher-order construct, comprising three lower-order constructs.

Research suggests that consumer self-efficacy may affect their decision-making. The greater the consumer’s self-efficacy for decision-making tasks, the more efficient the decision-making process strategies are expected to be. This is the purpose for which the CSDMSE scale measure was created: to understand how, where and when service professionals can assist consumers with making appropriate service-related decisions and purchases.

This paper explores the threat that transnational political corruption poses to both the world's development banking and commercial banking sectors.

This paper was written from the perspective of someone who has served as a financial fraud prosecutor, an investigator for the World Bank, and currently as a banking supervisor and regulator. The paper uses three case studies to demonstrate how corrupt actors, using various fraudulent and corrupt schemes, steal funds from development banks, and then launder the illicit proceeds from these schemes into legitimate commercial banking systems around the world.

The paper describes the reputational and financial risks posed to the commercial and development banking sectors from transnational political corruption, and predicts that these risks will grow as more signatory nations to various anti‐corruption treaties and conventions criminalize the bribery of foreign public officials.

Left unchecked, both commercial and development banks face growing political, legal, and economic risks from political corruption.

Drawing on the lessons learned from the case studies analyzed in the paper, the author offers a number of practical recommendations aimed at reducing the threat posed to commercial and development banks from public corruption.

The paper establishes a common threat posed by transnational political corruption to both the commercial and development banking sectors.

Successful teams tend to be highly cohesive and team cohesion to be particularly helpful in allowing teams and their members to sustain their success even in the most challenging times. One disillusioning consequence of this reciprocity between cohesion and performance would suggest that failures made by teams and/or their members likely jeopardize their success by preventing them from capitalizing on such virtuous circles associated with team cohesion. Yet, many teams uphold their performance despite the failures they have to cope with, suggesting that the potential vicious circles can be overcome. This chapter aims at illuminating the vicious and virtuous circles associated with team cohesion that are induced by either collective failures of teams or individual failures of their members. It therefore offers a multilevel perspective not only on the emergence and diffusion of failures at the individual and team levels, but also on the critical role that team cohesion plays for a team’s (dys)functional coping across these levels. It is theorized that collective failures triggered exogenously can help build team cohesion, and that whether endogenously-triggered collective failures bring about the vicious or the virtuous circles of team cohesion depends on whether the individual failures developing into collective failures are triggered endogenously or exogenously. The implications of this conceptual work are discussed in light of the literatures on error/failure management and group cohesiveness.

Of all the major, global professional sports where women have made inroads, striving toward equality in terms of status, earnings and media attention, tennis stands at the forefront. This chapter traces this historical development, outlining the sport's earliest socio-cultural features that afforded the inclusion of female players and charting the progress of notable women who thrust tennis into the limelight and turned themselves into commodities – the essence of professionalisation. Suzanne Lenglen blazed the trail by becoming, in 1926, the principal attraction in the sport's inaugural professional tour. Female players were encouraged to cast aside the shackles of restrained femininity and chart their own courses in a sport still dominated by men and played according to male standards. The rise of ‘Open Tennis’ in 1968 removed the playing restrictions and stigma of professionalism, but by opening up to the male-dominated corporate world, unsurprisingly it was the male players who initially competed for the lion's share of new money. Billie Jean King's efforts to galvanise her fellow female professionals to compete on a rogue tour sponsored by Virginia Slims left them ousted by the sport's main officials, but the tour's commercial success propelled them toward equality in terms of prize money and status. Still more or less a white, middle-class-dominated pursuit, the arrival of Venus and Serena Williams in the late 1990s turned tennis toward new markets, and the sport's significance for women remains apparent in the fact that its leading players are the most recognisable and well-paid of all professional female athletes.

For work organizations and their members, establishing and maintaining mutually satisfying employment relationships is a fundamental concern. The importance that scholars attach to employment relationships is reflected in research streams that explore the optimal design of strategic human resource management systems, the nature of psychological contract fulfillment and violation, and the factors associated with achieving person-environment fit, among others. Generally missing from theory and research pertaining to employment relationships is the perspective of individuals who reside at the employee-employer interface – managerial leaders. We argue that, for managerial leaders, a pervasive concern involves the tangible and intangible resource requirements of specific employees. We then provide the groundwork for study of the leader’s perspective on employment relationships by proposing a model that identifies how employees come to be perceived as low versus high maintenance and how these perceptions, in turn, influence leader cognition, affect, and behavior.