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Negotiators with a BATNA (best alternative to the negotiated agreement) obtain higher individual outcomes and a larger percentage of the dyadic outcomes than individuals without a BATNA. This study examined if three mechanisms related to a BATNA, an alternative, a specific goal, and self‐efficacy, independently or in combination, influence outcomes. Six of the eight combinations resulted in higher individual outcomes. An alternative coupled with a goal or self‐efficacy resulted in a higher percent of dyadic outcomes and higher impasse rates.

This study was an initial exploratory test of the relationship between disputants' interpretation of an ongoing conflict (i.e., dimensions of conflict frame), their conflict management objectives, expectations regarding settlement, and features of the dispute context. Fifty undergraduate students and the individuals with whom they were having a conflict were asked to describe the conflict they shared Each subject's conflict description was given a score for each of the dimensions of conflict frame (i.e., relationship vs. task; emotional vs. intellectual; compromise vs. win). Results suggest that conflict frame scores relate to features of the dispute context. Specifically, disputants with a relationship, intellectual frame were also likely to believe that the conflict had developed over a long period of time and involved a number of issues. Disputants with emotional, compromise frames felt that the conflict had surfaced suddenly and involved a number of issues. An emotional, win perspective was most typical for disputants who viewed the conflict as serious or intense. A second set of results suggest that disputants with a relationship perspective are more concerned about procedural issues while those with a task frame focus on distributive goals. In addition, disputants typically share the same frame on the relationship vs. task dimension and the compromise vs. win dimension, but are less likely to do so on the emotional vs. intellectual dimension. Finally, when disputants share a win as opposed to a compromise perspective, their joint expectations regarding outcome increase suggesting an overconfidence bias.

In the current chapter, we examine people's perceptions of their place in hierarchies. We explore the complexity of these self-perceptions and show how they are susceptible to inaccuracy and bias. We examine how such inaccuracies, however, can lead to negative social consequences: Overestimating one's place can lead to collective punishment by other group members, and underestimating one's place can lead to underutilizing levers of influence, and ultimately, to losing one's social standing.

The purpose of this paper is to discuss cultural causes of conflict in the workplace and call for research to address what happens when cultures collide generating workplace conflict. The author assumes that because cultures differ in terms of functional solutions to problems of social interaction that there will be conflict when people from different cultures are interdependent in the workplace. The author discusses types of culture and their conflict management profiles with respect to three characteristics of conflict management: direct vs indirect confrontation; emotional expression, and third party conflict management. The author proposes what happens when cultures collide and calls for research on those collisions.

Application of the cultural literature on self-worth to three elements of workplace conflict: direct vs indirect confrontation of conflict, feelings and expressions of negative emotions associated with conflict and timing and type of third party intervention.

When people from dignity, face, and honor cultures are working together the fundamental differences in the logic of self-worth in these three types of culture may cause conflict. People from dignity and honor cultures are likely to confront conflict directly, while those from face cultures are more likely to confront conflict indirectly. Workplace conflict generates negative emotions, but culture seems to affect whether that emotion is anger, shame or both. The timing of third party intervention into workplace conflict, that is, how managers intervene in workplace conflict has some parallels with how community mediators act in that culture.

There is limited research comparing management of workplace conflict in dignity, face, and honor cultures. The author generates propositions and suggests a research strategy for collecting data to test propositions.

Understanding what is culturally normative in terms of self-worth, confrontation, emotional expression, and managerial intervention can help people involved in workplace conflict understand what they are experiencing. It can also help managers intervene effectively.

How people react to workplace conflict varies with culture as does how managers intervene. Knowing this provides people with the first element of cultural intelligence that may help them manage conflict to facilitate a more creative and effective multicultural work environment.

This paper integrates theory and research from cross-cultural psychology, the psychology of emotion and the literature on third party intervention into community conflict to explain the patterns of cultural conflict and conflict management in the workplace. It also suggests what it may take to manage cultural conflict in the workplace successfully.

This study presents a systematic literature review (SLR) of the interdisciplinary literature on drones in last-mile delivery (LMD) to extrapolate pertinent insights from and into the logistics management field.

Rooting their analytical categories in the LMD literature, the authors performed a deductive, theory refinement SLR on 307 interdisciplinary journal articles published during 2015–2022 to integrate this emergent phenomenon into the field.

The authors derived the potentials, challenges and solutions of drone deliveries in relation to 12 LMD criteria dispersed across four stakeholder groups: senders, receivers, regulators and societies. Relationships between these criteria were also identified.

This review contributes to logistics management by offering a current, nuanced and multifaceted discussion of drones' potential to improve the LMD process together with the challenges and solutions involved.

The authors provide logistics managers with a holistic roadmap to help them make informed decisions about adopting drones in their delivery systems. Regulators and society members also gain insights into the prospects, requirements and repercussions of drone deliveries.

This is one of the first SLRs on drone applications in LMD from a logistics management perspective.

Social media is replete with malicious and unempathetic rhetoric yet few studies explain why these emotions are publicly dispersed. The purpose of the study is to investigate how the intergroup counter-empathic response called schadenfreude originates and how it prompts media consumption and engagement.

The study consists of two field surveys of 635 in-group members of two professional sports teams and 300 residents of California and Texas with political party affiliations. The analysis uses SEM quantitative methods.

Domain passion and group identification together determine the harmonious/obsessive tendencies of passion for an activity and explain the schadenfreude response toward the rival out-group. Group identification is a stronger driver of obsessive passion compared to harmonious passion. Schadenfreude directly influences the use of traditional media (TV, radio, domain websites), it triggers social media engagement (posting), and it accelerates harmonious passion's effects on social media posting.

The study is limited by the groups used to evaluate the research model, sports, and politics.

The more highly identified and passionate group members experience greater counter-empathy toward a rival. At extreme levels of group identification, obsessive passion increases at an increasing rate and may characterize extremism. Harboring feelings of schadenfreude toward the out-group prompts those with harmonious passion for an activity to more frequently engage on social media in unempathetic ways.

This study links the unempathetic, yet common emotion of schadenfreude with passion, intergroup dynamics, and media behavior.

Collaborative systems are particular cases of multi-team systems in which several groups representing various interests meet to debate and generate solutions on complex societal issues. Stakeholder diversity in such systems often triggers power differences and disparity and the study explores the dual role of power disparity in collaborative settings. The purpose of this paper is to extend the power approach-inhibition model (Keltner et al., 2003) to the group level of analysis and argue that, on the positive side, power disparity increases the cognitive activity of the interacting groups (i.e. task-related debates), while on the other hand it generates a negative affective climate.

The authors collected data at two time points across nine behavioral simulations (54 teams, 239 participants) designed to explore the cognitive and affective dynamics between six parties interacting in a collaborative decision task.

The results show that power disparity increases cognitive activity in collaborative multi-party systems, while it hinders the affective climate, by increasing relationship conflict and decreasing psychological safety among the stakeholders.

This study provides important theoretical and practical contributions mostly for the consultation processes, as interventions might be directed at fostering the positive effects of power disparity in collaborative setting, while mitigating its drawbacks.

By extending the approach-inhibition model to the group level, this is one of the first empirical studies to examine the dual nature of the impact that power disparity has on the cognitive (i.e. positive effect) and affective (i.e. negative effect) dynamics of multi-party collaborative systems (i.e. multi-team systems).