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Article
Publication date: 16 July 2018

Zaenal Abidin, Anuradha Mathrani and Roberta Hunter

The use of technology in education is still seen as a symbol of modernity in Indonesia. Without adequate technological infrastructural support from institutions, teachers develop…

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Abstract

Purpose

The use of technology in education is still seen as a symbol of modernity in Indonesia. Without adequate technological infrastructural support from institutions, teachers develop ways to incorporate technology into their classrooms. The purpose of this paper is to investigate the affective domain in learning mathematics with technology across genders and across two student groups, where in one group the students shared learning devices, while the other group of students used individual devices.

Design/methodology/approach

The study adopts both quantitative and qualitative methods and is based on data collected from five secondary schools in Indonesia.

Findings

The findings reveal attitudinal differences are associated with technology usage in mathematics classrooms. Quantitative measurements across four attitudinal subscales—mathematics motivation, attitudes to the use of technology in mathematics, technological confidence and mathematics confidence—indicate that affordances in technologies influence boys and girls attitudes; while qualitative data share further insights on gender perspectives related to attitudinal differences.

Research limitations/implications

Appropriate pedagogical approaches with equitable access to technologies are important for engaging students in learning mathematics with technology.

Social implications

This empirical study reveals aspects related to student participation with technologies in classrooms, which has important implications for student development.

Originality/value

The study contributes to literature on mathematics education related to the use of learning technologies in secondary schools of a developing country.

Details

The International Journal of Information and Learning Technology, vol. 35 no. 4
Type: Research Article
ISSN: 2056-4880

Keywords

Available. Open Access. Open Access
Article
Publication date: 13 February 2024

Veronica Ungaro, Laura Di Pietro, Roberta Guglielmetti Mugion and Maria Francesca Renzi

The paper aims to investigate the practices facilitating the transformation of healthcare services, understanding the resulting outcomes in terms of well-being and uplifting…

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Abstract

Purpose

The paper aims to investigate the practices facilitating the transformation of healthcare services, understanding the resulting outcomes in terms of well-being and uplifting changes. a systematic literature review (SLR) focusing on analyzing the healthcare sector under the transformative service research (TSR) theoretical domain is conducted to achieve this goal.

Design/methodology/approach

Employing a structured SLR developed based on the PRISMA protocol (Pickering and Byrne, 2014; Pickering et al., 2015) and using Scopus and WoS databases, the study identifies and analyzes 49 papers published between 2021 and 2022. Content analysis is used to classify and analyze the papers.

Findings

The SLR reveals four transformative practices (how) within the healthcare sector under the TSR domain, each linked to specific well-being outcomes (what). The analysis shows that both practices and outcomes are mainly patient-related. An integrative framework for transformative healthcare service is presented and critically examined to identify research gaps and define the trajectory for the future development of TSR in healthcare. In addition, managerial implications are provided to guide practitioners.

Originality/value

This research is among the first to analyze TSR literature in the context of healthcare. The study critically examines the TSR’s impact on the sector’s transformation, providing insights for future research and offering a roadmap for healthcare practitioners to facilitate uplifting changes.

Details

Journal of Service Theory and Practice, vol. 34 no. 3
Type: Research Article
ISSN: 2055-6225

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Article
Publication date: 1 January 1983

Janet L. Sims‐Wood

Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the…

313

Abstract

Life studies are a rich source for further research on the role of the Afro‐American woman in society. They are especially useful to gain a better understanding of the Afro‐American experience and to show the joys, sorrows, needs, and ideals of the Afro‐American woman as she struggles from day to day.

Details

Reference Services Review, vol. 11 no. 1
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 26 November 2019

Jennifer Game

New circus explores a wide range of contemporary global and existential questions. From the dystopian performances of pioneering French new circus Archaos, and the ongoing social…

Abstract

New circus explores a wide range of contemporary global and existential questions. From the dystopian performances of pioneering French new circus Archaos, and the ongoing social justice agenda of Circus Oz, to the themes of social decay and environmental degradation in Oozing Future’s 2019 production Autocannibal, new circus has sought innovative ways to challenge and confront audiences mediated by the human body. With a focus on emotive narrative representations of risk and death, this qualitative research examines the interaction of embodied movement and music in Zebastian Hunter’s Lacanian-inspired Empty Bodies and the author’s development of a circus opera, The Blood Vote. The immediate and embodied artforms of music and circus combine to engender a non-literal, yet powerful, form of speech surrogacy that communicates meaning and emotion, so we are reminded that anything is possible, not least of which is the illusion of the victory of life over death that circus performance itself embodies. Death is ever present in life, a fact we try to repress; circus confronts the audience with the undoing of this repression: we are going to die. This is what captivates us. In this way, contemporary new circus functions as an important signifier of meaning in contemporary performing arts.

Details

Music and Death: Interdisciplinary Readings and Perspectives
Type: Book
ISBN: 978-1-83867-945-3

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Article
Publication date: 25 January 2022

Barbara Barabaschi, Laura Barbieri, Franca Cantoni, Silvia Platoni and Roberta Virtuani

The purpose of this paper is to analyze how remote working has been carried out during the first wave of the pandemic in Italian SMEs, representing at the same time an…

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Abstract

Purpose

The purpose of this paper is to analyze how remote working has been carried out during the first wave of the pandemic in Italian SMEs, representing at the same time an organizational challenge and an excellent opportunity for individual and organizational learning.

Design/methodology/approach

This paper involved 60 Italian SMEs of various sectors and 330 employees: 217 clerks (average age 42) and 113 managers (average age 48) belonging to different functional units and with a different education backgrounds. Two different questionnaires, one addressed to clerks and one to managers/executives who coordinate the remote working activity, were prepared and sent. This paper investigates the issues of perceived productivity, technological preparation, coordination, programming and control with specific attention to how the participants faced the remote working experience from the learning point of view.

Findings

Before the pandemic, Italian SMEs did not feel the necessity to adopt a structured policy on remote working. The COVID-19 emergency has forced them to consider that working remotely is possible and can produce benefits and positive results for what they learned in terms of autonomy, motivation and trust, to the detriment of physical presence, which is not as fundamental to ensure productivity.

Originality/value

While large, formalized and structured companies encountered modest difficulties being already technologically and culturally prepared for remote working, the big challenge was that of SMEs, who found themselves obliged to adopt it. This paper examines how Italian SMEs lived and evaluated the switch to a new work organization and turned it into an occasion for workplace learning.

Details

Journal of Workplace Learning, vol. 34 no. 6
Type: Research Article
ISSN: 1366-5626

Keywords

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Article
Publication date: 1 January 1980

Martha M. Schmidt and Carol A. Desch

The traditional public library met the needs of its patrons by circulating books, holding story hours, and providing readers' advisory and reference services. Today, public…

122

Abstract

The traditional public library met the needs of its patrons by circulating books, holding story hours, and providing readers' advisory and reference services. Today, public libraries circulate art work and garden tools, provide disco dancing and college courses, and (in New York State) help their users find jobs through library‐based Job Information Centers.

Details

Collection Building, vol. 2 no. 1
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 19 October 2012

Roberta J. Schultz, Charles H. Schwepker and David J. Good

A great deal has been written recently in the practitioner press about the strategic importance and usage of social media. However, as practitioners only release limited…

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Abstract

Purpose

A great deal has been written recently in the practitioner press about the strategic importance and usage of social media. However, as practitioners only release limited information about the internal advantages such a tool provides, research in this emerging field remains extremely limited about its usage in the sales area. In this context, the purpose of this paper is to propose and empirically assess a model of social media usage among business‐to‐business (B2B) salespeople.

Design/methodology/approach

A survey of 273 B2B salespeople was conducted and then analyzed using structural equation modeling.

Findings

Results support the hypothesized model suggesting that age negatively affects social media usage, while social media norms positively affect it. Social media usage positively affects sales performance. Customer‐oriented selling was not found to be positively related to social media usage, but does have a positive effect on sales performance.

Research limitations/implications

This study was conducted by e‐mail, and as a result, there might be an existing bias towards respondents who already embrace some usage of an online communication method, indicating overall usage, acceptance, and application of social media may be lower than reported. A potential research agenda offers opportunities for both theoretical development and empirical assessment in social media research.

Practical implications

The findings provide an important foundation to advance academic sales research and demonstrate a needed understanding of how to operationally utilize social media to improve outcome performance.

Originality/value

This is one of the few studies empirically examining social media usage among B2B salespeople.

Available. Open Access. Open Access
Article
Publication date: 15 December 2021

Serena Galvani and Roberta Bocconcelli

This paper aims to analyze the digital servitization (DS) process with the paradox theory lens. The purpose is to catch how intra- and inter-organizational tensions generate…

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Abstract

Purpose

This paper aims to analyze the digital servitization (DS) process with the paradox theory lens. The purpose is to catch how intra- and inter-organizational tensions generate complexity along a DS journey to find “where” and “when” industrial companies can intervene to face them.

Design/methodology/approach

The methodology is a qualitative, in-depth single case study, which longitudinally explores the DS strategy of a manufacturer along with three phases of development: design, implementation and assessment.

Findings

The analysis reveals six intra- and inter-organizational tensions in DS and provides insights on tensions’ origin and how to face them. A theoretical framework on DS complexity and an empirical framework on tensions’ origin is produced.

Originality/value

The research combines service and organizational paradox literature. Together with a longitudinal methodology, it results in a spatial and temporal analysis of DS, from which theoretical and managerial implications are drawn.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 13
Type: Research Article
ISSN: 0885-8624

Keywords

Available. Open Access. Open Access
Article
Publication date: 18 June 2021

Maria Giovina Pasca, Maria Francesca Renzi, Laura Di Pietro and Roberta Guglielmetti Mugion

The present study aims to synthesize and conceptualize, through a systematic literature review (SLR), the current state of gamification knowledge in the tourism and hospitality…

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Abstract

Purpose

The present study aims to synthesize and conceptualize, through a systematic literature review (SLR), the current state of gamification knowledge in the tourism and hospitality (T&H) sector, providing a roadmap for future research recommendations for service research and practice.

Design/methodology/approach

The research is based on a systematic literature review and adopts a systematic quantitative approach to summarize existing evidence on gamification usage in the T&H sector, focusing on relevant service literature on gamification. The authors analyze 36 papers published between 2011 and 2019.

Findings

The authors synthesize existing knowledge into five themes describing gamification's role in T&H (Edutainment, Sustainable behavior, Engagement factors, Service provider-generated content and User-generated reviews). Then, a cross-analysis of the five themes reveals the pivotal elements (affordances, behavioral and psychological outcomes, and benefits) generated by gamification mechanics in T&H, simultaneously highlighting potential implications and relevant insights for service literature. The review identifies critical issues affecting gamification research and provides a future research agenda, considering opportunities for T&H and service research.

Originality/value

The study provides the first SLR investigating gamification in T&H. The findings present potential implications and relevant insights for T&H contributing to the construction of a more holistic understanding of gamification adoption in service research.

Details

Journal of Service Theory and Practice, vol. 31 no. 5
Type: Research Article
ISSN: 2055-6225

Keywords

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Book part
Publication date: 29 July 2020

Gianluca Brunori, Tessa Avermaete, Fabio Bartolini, Natalia Brzezina, Terry Marsden, Erik Mathijs, Ana Moragues-Faus and Roberta Sonnino

To analyze more deeply and in a systemic perspective food system outcomes, and the contribution that small farming can give to the achievement of those outcomes, a detailed…

Abstract

To analyze more deeply and in a systemic perspective food system outcomes, and the contribution that small farming can give to the achievement of those outcomes, a detailed analysis of food systems is required, which highlights its components, activities and dynamics. Thus, this chapter deepens the analysis of the food system. We first reflect on the complexity of the concept of food system, discussing the abundance of different conceptualizations proposed in the scientific and political debate on the base of different disciplines and perspectives. Then, a comprehensive representation is shown, which is then unpacked. The food system actors, assets and functions are explored, with an eye on power relations among actors and on the main drivers of change. Governance (that also includes actors external to the food systems) is called ‘reflexive’, as long as it characterizes a system that is able to reflect upon the conditions and the forms of its own functioning, to detect and analyze threats and to change accordingly, with the involvement of actors external to the food systems. This analysis, which represents the focus of this section, provides the base for the description of the food system vulnerability developed in Chapter 4. Drivers of change and governance emerge as key categories to consider.

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