Today's business climate is anything but predictable. This article describes how managers can develop a dynamic strategy by building flexibility, contingency, and hedging…
Abstract
Today's business climate is anything but predictable. This article describes how managers can develop a dynamic strategy by building flexibility, contingency, and hedging techniques into plans and operations.
This qualitative study researches the concept of entrepreneurship in an indigenous population by assessing the external and internal challenges entrepreneurs face, discusses the…
Abstract
This qualitative study researches the concept of entrepreneurship in an indigenous population by assessing the external and internal challenges entrepreneurs face, discusses the various types of support offered, and compiles recommendations for partners to understand the Diné entrepreneur. This research interviewed nine enrolled members of the Navajo Nation tribe who have either created businesses on the reservations, managed non-profits aimed at supporting entrepreneurs, or possessed a wealth of entrepreneurial experiences working both on or off the Navajo Nation Reservation. This text builds upon the themes of economic development, cultural-match, and indigenous sovereignty by analyzing the concept, action, and future of Diné entrepreneurship.
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Michael Shattan, Adam Seybert, Robert Boone Gilbreath, Stephen Dahunsi and Howard L. Hall
The purpose of this paper is to explore the role of tabletop exercises (TTXs) in graduate nuclear security education, their effectiveness and their relationship to traditional…
Abstract
Purpose
The purpose of this paper is to explore the role of tabletop exercises (TTXs) in graduate nuclear security education, their effectiveness and their relationship to traditional forms of classroom instruction. The paper highlights both the benefits and challenges of TTX implementation—the former including higher student motivation and material retention, and the latter including motivational shifts toward “winning” and possible student exclusionary behavior.
Design/methodology/approach
Survey results from 49 former students in a US university were collected electronically and combined with anecdotal evidence from student, facilitator and teaching assistant interviews following five iterations of a specifically designed, semester-long, TTX case study. The case study focused on securing a fictional nuclear facility.
Findings
Students found the TTX more memorable and retained more course material when asked to compare the TTX’s effectiveness to long-term course projects in other courses. Their in-class motivations tended to shift from traditional classroom motivations toward “winning,” and “not letting down their classmates.” In some iterations, students also observed classmates becoming more tempted to cheat or otherwise violate academic ethics. Mitigation strategies to prevent such temptations (e.g. removing direct student vs student TTX structures) were found to be effective.
Originality/value
This is the first report on the effective use of a semester-long TTX in a graduate nuclear security classroom. The flexibility of this instructional tool demonstrates its applicability to other classroom subjects including homeland security, emergency management, disease outbreak management and public policy among others.
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In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of…
Abstract
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.
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Rich DeJordy, Brad Almond, Richard Nielsen and W. E. Douglas Creed
In this article, we use the case of religious research universities to explore the presence of multiple institutional logics with the potential for contradiction and conflict. In…
Abstract
In this article, we use the case of religious research universities to explore the presence of multiple institutional logics with the potential for contradiction and conflict. In particular, building on existing research on conflicting institutional logics, we assess the most common forms of resolution (replacement, dominant logic, decoupling, compartmentalization, and coexistence) and identify the potential for a new form of resolution – a transformative outcome that resolves the conflicts through adoption of a superordinate logic. Drawing on the history of Baylor University, we illustrate different forms of resolution, proposing its most recent efforts may represent a transformative outcome. We close by presenting a model for resolving institutional contradictions which suggest some resolutions may trigger cycles of institutionalization and deinstitutionalization when they are inherently unstable because they mitigate rather than resolve the conflict between institutional logics.
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This paper argues for adopting the development of critical thinking as a key component of management education. It discusses various deficiencies in the traditional instructional…
Abstract
This paper argues for adopting the development of critical thinking as a key component of management education. It discusses various deficiencies in the traditional instructional process, noting that the most insidious problem is that many educators suffer from the misguided belief that they routinely emphasize critical thinking in their instructional tasks. The paper then presents a detailed prospectus, based on insights from practice, for a new orientation to the traditional instructional process. Comments are also offered on changing over to the suggested instructional orientation.
E. Kevin Kelloway and Vanessa Myers
The service-profit chain model (Heskett, Jones, Loverman, Sasser, & Schlesinger, 1994) highlights the well-documented relationship between employee and customer attitudes…
Abstract
The service-profit chain model (Heskett, Jones, Loverman, Sasser, & Schlesinger, 1994) highlights the well-documented relationship between employee and customer attitudes suggesting that employees who are satisfied and engaged with their work provide better customer service resulting in higher levels of customer satisfaction and, ultimately, driving firm revenue. The authors propose an expansion of the service-profit margin identifying the leadership behaviors that create positive employee attitudes and engagement. Specifically, the authors suggest that leaders who focus on recognition, involvement, growth and development, health and safety, and teamwork (Kelloway, Nielsen, & Dimoff, 2017) create a psychologically healthy workplace for customer service providers and, ultimately, an enhanced customer experience.
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Timothy J. Vogus, Andrew Gallan, Cheryl Rathert, Dahlia El-Manstrly and Alexis Strong
Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by…
Abstract
Purpose
Healthcare delivery faces increasing pressure to move from a provider-centered approach to become more consumer-driven and patient-centered. However, many of the actions taken by clinicians, patients and organizations fail to achieve that aim. This paper aims to take a paradox-based perspective to explore five specific tensions that emerge from this shift and provides implications for patient experience research and practice.
Design/methodology/approach
This paper uses a conceptual approach that synthesizes literature in health services and administration, organizational behavior, services marketing and management and service operations to illuminate five patient experience tensions and explore mitigation strategies.
Findings
The paper makes three key contributions. First, it identifies five tensions that result from the shift to more patient-centered care: patient focus vs employee focus, provider incentives vs provider motivations, care customization vs standardization, patient workload vs organizational workload and service recovery vs organizational risk. Second, it highlights multiple theories that provide insight into the existence of the tensions and how they may be navigated. Third, specific organizational practices that engage the tensions and associated examples of leading organizations are identified. Relevant measures for research and practice are also suggested.
Originality/value
The authors develop a novel analysis of five persistent tensions facing healthcare organizations as a result of a shift to a more consumer-driven, patient-centered approach to care. The authors detail each tension, discuss an existing theory from organizational behavior or services marketing that helps make sense of the tension, suggest potential solutions for managing or resolving the tension and provide representative case illustrations and useful measures.