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Article
Publication date: 1 February 1994

Robert B. Halder

Considers how the quality of Naval Hospital San Diego was improved tomeet its reputation. Shows how the interest began which led to thesetting up of a quality council and, in…

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Abstract

Considers how the quality of Naval Hospital San Diego was improved to meet its reputation. Shows how the interest began which led to the setting up of a quality council and, in turn, mission and vision statements. A number of other institutes and organizations became involved in the training and, what is now known as the Southern California Coalition for Improving Health Care Quality was set up. Explains that the key to improved quality is empowerment and enthusiasm of the staff. Discusses the problems which had to be tackled and solutions found, and outlines a few examples of success.

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Managing Service Quality: An International Journal, vol. 4 no. 1
Type: Research Article
ISSN: 0960-4529

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Book part
Publication date: 23 April 2024

Fahad K. Alkhaldi and Mohamed Sayed Abou Elseoud

The current chapter proposes a theoretical framework to assess the sustainability of economic growth in the Gulf Cooperation Council (GCC) States. The authors integrate insights…

Abstract

The current chapter proposes a theoretical framework to assess the sustainability of economic growth in the Gulf Cooperation Council (GCC) States. The authors integrate insights from endogenous growth models and consider the unique socioeconomic characteristics of the GCC region to provide a comprehensive and tailored approach to understanding the determinants of economic growth and formulating effective policy measures to foster sustainable development and growth. This chapter highlights the environmental challenges faced by GCC; based on this, the authors suggested indicators to construct a theoretical framework (Economic Growth, Climatic Indicators, Energy Indicators, Social Indicators, and Economic Resources Indicators). The authors propose that policymakers and researchers in GCC States should take these factors into account when devising policies or conducting research aimed at fostering sustainable economic growth. Overall, this chapter presents significant insights for policymakers, researchers, and stakeholders involved in promoting the sustainable economic advancement of the GCC States.

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Technological Innovations for Business, Education and Sustainability
Type: Book
ISBN: 978-1-83753-106-6

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Article
Publication date: 6 December 2018

Robert Kozielski

The purpose of this paper is to evaluate the role of selected determinants in building business success (comparative analysis between SME sector and large companies).

859

Abstract

Purpose

The purpose of this paper is to evaluate the role of selected determinants in building business success (comparative analysis between SME sector and large companies).

Design/methodology/approach

Research conducted among companies operating on the Polish market in 2015. 149 companies from the SME sector and 33 companies from the large companies' sector were submitted to the final analysis. PAPI and CAWI methods were used to collect data.

Findings

The performed research was an attempt to assess the ability of small and medium companies to compete in hectic times. The research was limited in scope. They however proved that rejecting the partial hypothesis was not possible, and as a result, it was also impossible to reject the main hypothesis according to which organizations, using market success determinants (MK – market knowledge, MO – marketing orientation, LO – learning organization) to a greater extent achieve better market performance (BS – business success).

Research limitations/implications

It should be noted that the research methodology had its limitations and imperfections. The research was carried out in the PAPI and CAWI market research forms. Standardization of the research method and research process certainly has its advantages. On the other hand, however, it does limit the in-depth observation. Linking the results of the SME sector survey to the large company sector remains inconclusive. Probably, because of the small size of the sample, the analyzed relationships were statistically insignificant. This applied primarily to the relationship between independent variables (MK – market knowledge, MO – marketing orientation, LO – learning organization) and the dependent variable (BS – business success).

Practical implications

Research has shown that the market success of small- and medium-sized companies depends on not only the ability to learn the market faster than competitors but also marketing orientation and market knowledge. It thus can be said that it is the ability to apply the knowledge and not its scale that is crucial for success. This conclusion seems to take on a completely different meaning in the era of new technologies, especially the phenomenon referred to as big data.

Originality/value

The analysis of the nature of market knowledge, marketing orientation and learning organization has shown how closely these concepts are related, how much they complement each other and facilitate the occurrence of synergy effects. There is a gap in the analysis of the relationship between these variables (market knowledge, marketing orientation, learning organization) and business success, especially in terms of the SME sector on the emerging markets. This paper attempt to reduce this gap.

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International Journal of Organizational Analysis, vol. 27 no. 2
Type: Research Article
ISSN: 1934-8835

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Publication date: 11 August 2014

Rajarshi DasGupta and Rajib Shaw

Arsenic contamination in shallow groundwater aquifers in the lower Gangetic basin constitutes a major health hazard in the Bengal basin extended over Bangladesh and India. It has…

Abstract

Arsenic contamination in shallow groundwater aquifers in the lower Gangetic basin constitutes a major health hazard in the Bengal basin extended over Bangladesh and India. It has been estimated that at least 35 million people in Bangladesh and 6 million people in India are severely affected by arsenic-contaminated water. More so, about 57 and 9 million people in Bangladesh and West Bengal, respectively, are exposed to arsenic-contamination risk. The use of hazardous, arsenic-bearing groundwater for drinking, cooking, and irrigation in West Bengal and Bangladesh has led to what has been described by the WHO as the worst case of mass poisoning in human history. In case of West Bengal, the problem of arsenic contamination was discovered in the 1980s; since then several mitigation measures were adopted by the provincial and federal governments, community organizations, and NGOs. Yet, poor infrastructural arrangements, dire poverty, lack of awareness, and education increased the risk of arsenic exposure over the decades. In this chapter, an effort has been made to critically analyze the extent of mitigation measures adopted so far in the state of West Bengal. It discusses in detail the chronological responses of the provincial government in arsenic risk mitigation, implementation of adopted mitigation measures, and the consequent response and actions of arsenic-affected communities in West Bengal. The chapter also highlights the emerging challenges of arsenic risk mitigation in West Bengal and proposes a “system-based” framework for risk mitigation.

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Water Insecurity: A Social Dilemma
Type: Book
ISBN: 978-1-78190-882-2

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Article
Publication date: 28 January 2025

B. V. Rathish Kumar and Chitranjan Pandey

The purpose of this study is to derive a physics based complete-flux approximation scheme by solving suitable nonlinear boundary value problems (BVP) for finite volume method for…

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Abstract

Purpose

The purpose of this study is to derive a physics based complete-flux approximation scheme by solving suitable nonlinear boundary value problems (BVP) for finite volume method for mixed convection problems, to study the mixed convection phenomenon inside partially and differentially heated cavity for various sets of flow parameters. And, to study the impact of source terms on the cell-face fluxes for various sets of flow parameters for mixed convection problems.

Design/methodology/approach

The governing equations have been discretized by finite volume method on a staggered grid, and the cell-face fluxes have been approximated by local nonlinear BVP. The cell-face flux is represented as a sum of homogeneous and an inhomogeneous flux term. The proposed flux approximation is fully physics based as it considers the pressure gradient term, thermal buoyancy term and the other source terms in the cell-face flux calculation. The scheme comes out to be second order accurate in space tested with known solution. Also, the scheme has been implemented to study the mixed convection problems in a partially and differentially heated cavity.

Findings

The numerical order of convergence study shows that the proposed scheme is of second order in space. The scheme is first validated with existing benchmark literature for the mixed convection problem. As the proposed cell-face flux approximation scheme is a homogeneous part and an inhomogeneous part, this study quantifies the influence of the several source terms on the cell-face flux with the help of the inhomogeneous flux term. Then, the mixed convection problems in a partially and differentially heated cavity has been studied. Also, the effect of heat transfer rate at the hot wall is studied for different height of the heat source with different directions of wall movement. The numerical findings show that the local Nusselt number at the left wall is higher when the top and bottom walls move in opposite directions compared to when they move in the same direction, regardless of the Richardson number. In addition, the heat transfer rate at the hot portion of the left wall increases uniformly as the Richardson number decreases when the walls move in opposite directions. However, when the top and bottom walls move in the same direction, the increase in heat transfer rate is not uniform due to the formation of secondary re-circulation of the fluid near the bottom wall.

Originality/value

In this work, the flux approximation is conducted through local nonlinear BVPs, an approach that, to the authors’ knowledge, has not been previously applied to mixed convection problems. One of the strong advantages of the proposed scheme is that it can quantify the influence of source terms, namely, pressure gradient, cross-flux and the thermal buoyancy force, on the cell face fluxes required in the finite volume methods. Furthermore, the study explores mixed convection in a partially and differentially heated cavity, which is also novel within the current literature. These factors contribute to the originality and scientific value of the research.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0961-5539

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Article
Publication date: 19 August 2021

Jan G. Langhof and Stefan Gueldenberg

The article aims at examining the ethical limits and risks of servant leadership. During the Second World War, the German army officer Colonel Claus von Stauffenberg is a loyal…

978

Abstract

Purpose

The article aims at examining the ethical limits and risks of servant leadership. During the Second World War, the German army officer Colonel Claus von Stauffenberg is a loyal servant to his nation and homeland. But when he learns about the Nazis’ mass murders and crimes, he begins to have doubts about whom he should serve. Being confronted with numerous moral dilemmas, he finally decides to join a resistance group. Of course, Stauffenberg's situation as colonel and leader was an extreme case. Time and again, however, managers and leaders are faced with similar dilemmas. Indeed, the current COVID-19-crisis shows that even today’s leaders are repeatedly faced with almost insoluble dilemmas. The recent literature about ethics and leadership suggests a philosophy which is almost portrayed as a panacea to any ethical issues: servant leadership (SL). This study, however, questions the commonly held view that SL is always ethical. The purpose of our historical case study is twofold. First, this study explores the ethical challenges Stauffenberg (and other officers) faced and how they dealt with them. Second, this study elaborates on what responses (if any) SL would provide to these challenges.

Design/methodology/approach

The applied method is a historical case study, in which the authors draw on a plethora of secondary literature, including books, reports, and articles.

Findings

By analyzing the historical case of “Operation Valkyrie,” this study elaborated and identified risks and limitations of SL and pointed out ways to address these risks. In particular, SL poses risks in the case of a too narrow understanding of the term “service.”

Originality/value

While other leadership styles, e.g. transformational leadership or charismatic leadership, have been extensively studied with regard to ethical risks, in the case of SL possible risks and limitations are still largely unexplored.

Details

Journal of Management History, vol. 27 no. 4
Type: Research Article
ISSN: 1751-1348

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Article
Publication date: 7 January 2021

Peter Stokes, Robert Priharjo and Christine Urquhart

The study aims were: (1) to replicate a previous study by the first author to confirm previous findings (internal validity) and to check construct validity of previously proposed…

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Abstract

Purpose

The study aims were: (1) to replicate a previous study by the first author to confirm previous findings (internal validity) and to check construct validity of previously proposed information-behaviour profiles, (2) to compare the information processes used by students in parallel with requirements of early professional practice.

Design/methodology/approach

A replication study used the same questionnaire, delivered online to all 175 students across three years of a BSc adult nursing degree programme on one UK university campus. The survey included questions on information seeking processes, personality, approaches to learning and self-efficacy with information literacy. The literature review examined evidence around the transition from nursing student to practitioner and the Association for College and Research Libraries (ACRL) standards for nursing information literacy.

Findings

The response rate was 86/175 (49%). The result verified findings on the most frequent information processes and association between approach to learning and information literacy self-efficacy. The personality findings differed. Combining results for both studies helped confirm most of the information-behaviour profiles. Mapping the frequent information processes against requirements of practice indicated gaps, particularly around professional networking.

Research limitations/implications

As both studies were carried out at one higher education campus, further research to assess external validity is required.

Practical implications

Information-behaviour profiles, plus the mapping, help librarians and tutors develop tailored information literacy support that is clinically relevant and support transition to practice.

Originality/value

Validated a set of information behaviour profiles for nursing students and linked these to the requirements of professional practice.

Details

Journal of Documentation, vol. 77 no. 3
Type: Research Article
ISSN: 0022-0418

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Book part
Publication date: 28 August 2023

Caroline Wolski, Kathryn Freeman Anderson and Simone Rambotti

Since the development of the COVID-19 vaccinations, questions surrounding race have been prominent in the literature on vaccine uptake. Early in the vaccine rollout, public health…

Abstract

Purpose

Since the development of the COVID-19 vaccinations, questions surrounding race have been prominent in the literature on vaccine uptake. Early in the vaccine rollout, public health officials were concerned with the relatively lower rates of uptake among certain racial/ethnic minority groups. We suggest that this may also be patterned by racial/ethnic residential segregation, which previous work has demonstrated to be an important factor for both health and access to health care.

Methodology/Approach

In this study, we examine county-level vaccination rates, racial/ethnic composition, and residential segregation across the U.S. We compile data from several sources, including the American Community Survey (ACS) and Centers for Disease Control (CDC) measured at the county level.

Findings

We find that just looking at the associations between racial/ethnic composition and vaccination rates, both percent Black and percent White are significant and negative, meaning that higher percentages of these groups in a county are associated with lower vaccination rates, whereas the opposite is the case for percent Latino. When we factor in segregation, as measured by the index of dissimilarity, the patterns change somewhat. Dissimilarity itself was not significant in the models across all groups, but when interacted with race/ethnic composition, it moderates the association. For both percent Black and percent White, the interaction with the Black-White dissimilarity index is significant and negative, meaning that it deepens the negative association between composition and the vaccination rate.

Research limitations/implications

The analysis is only limited to county-level measures of racial/ethnic composition and vaccination rates, so we are unable to see at the individual-level who is getting vaccinated.

Originality/Value of Paper

We find that segregation moderates the association between racial/ethnic composition and vaccination rates, suggesting that local race relations in a county helps contextualize the compositional effects of race/ethnicity.

Details

Social Factors, Health Care Inequities and Vaccination
Type: Book
ISBN: 978-1-83753-795-2

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Article
Publication date: 1 March 2024

Abul Kalam, Chai Lee Goi and Ying Ying Tiong

The purpose of this study is to investigate the effects of celebrity endorsers on consumer advocacy, customization and entertainment intentions based on the notion of the…

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Abstract

Purpose

The purpose of this study is to investigate the effects of celebrity endorsers on consumer advocacy, customization and entertainment intentions based on the notion of the stimulus–organism–response (SOR) framework. In addition, this study aims to examine the mediating and moderating role of customization and entertainment intentions on the proposed relationships. The authors also intend to highlight the comparative effects between male and female young social media consumers on those proposed associations.

Design/methodology/approach

In the pursuit of comprehensive and rigorous data collection, this study adopted a quantitative methodology using a meticulously crafted questionnaire. The questionnaire survey was conducted in major cities of Malaysia using the convenience and snowball sampling techniques. A total of 576 responses were collected, even though 549 retorts were used for data analysis. In this investigation, the authors strategically used covariance-based structural equation modeling through the use of AMOS v. 24 as the primary data analysis tool. Augmenting the analytical depth, the authors also conducted a supplementary bootstrap analysis. The additional layers of examination were crucial for appraising the mediating and moderating effects inherent within the model, in which the PROCESS MACRO v.4.20 was used.

Findings

The results of this study revealed the significant direct positive effects of celebrity endorsers on consumer customization, entertainment and advocacy intentions. Consumer customization and entertainment intentions also found significant direct affirmative effects on consumer advocacy intention, along with the significant direct positive effects of consumer entertainment intention on consumer customization intention. The results further revealed that consumer customization and entertainment intentions cannot mediate the relationship between celebrity endorsers and advocacy intention. The entertainment intention also declined the mediating effects between celebrity endorsers and consumer customization intention. On the contrary, consumer customization intention significantly and positively, and entertainment intention also significantly but negatively, moderate the association between celebrity endorsers and consumer advocacy intention. This study also illustrates that the effects of those examined relationships differ between male and female young social media consumers.

Originality/value

This study investigates the impact of celebrity endorsers on consumer behavior, focusing on their customization, entertainment and advocacy intentions. It extends current SOR framework, enhances source credibility theory, fills gaps in the literature on social media brand engagement and underscores the significance of customization and entertainment intentions. The findings provide insights for managers aiming to harness consumer brand advocacy through celebrity endorsers effectively.

Details

Young Consumers, vol. 26 no. 1
Type: Research Article
ISSN: 1747-3616

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Article
Publication date: 28 May 2021

Ihwan Ghazali, Salwa Hanim Abdul-Rashid, Siti Zawiah Md Dawal, Hideki Aoyama, Novita Sakundarini, Fu Haw Ho and Safarudin Gazali Herawan

There is an increasing awareness among manufacturers to make production more sustainable in Southeast Asian countries such as Malaysia and Indonesia. Manufacturers are now urged…

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Abstract

Purpose

There is an increasing awareness among manufacturers to make production more sustainable in Southeast Asian countries such as Malaysia and Indonesia. Manufacturers are now urged to not only focus on the business profit but also concern on environment protection by producing green products. However, issues may arise regarding the preferences of customers on green products, which will vary due to the influence of cultural values. This will give an impact on the marketing of green products. The aim of this study is to identify the influence of cultural values on the green products design in Malaysia and Indonesia.

Design/methodology/approach

A pretest on the survey instruments was performed to ensure the reliability and validity of the questionnaire. The collected data were statistically analyzed based on the satisfaction level, confirmatory factor analysis and structural equation modeling.

Findings

The results showed that customer preferences in Malaysia were mostly influenced by uncertainty avoidance, long-term orientation and power distance, excluding collectivism and masculinity. In Indonesia, the dimension of uncertainty avoidance and long-term orientation had significant influence, whereas power distance, masculinity and collectivism dimension had no influence. Eco-label was identified as the most important factor for green products in Malaysia and having product services characteristics factor for product lifetime extension in Indonesia.

Practical implications

For practices, the cultural values and preferred characteristics identified in this study provide valuable information to policymakers and businesses on what draws customers toward green products in Malaysia and Indonesia. This finding can be used as supported data for the policymakers in order to achieve sustainable development goal (SDGs) in Malaysia and Indonesia.

Originality/value

The findings of this study provide valuable information for designers to design products with green characteristics that cater to the consumer market in Malaysia and Indonesia, as well as other countries which may have similar cultural traits.

Details

Management of Environmental Quality: An International Journal, vol. 32 no. 5
Type: Research Article
ISSN: 1477-7835

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