Engineering State is a week‐long program held at Utah State University each June. It is designed to introduce top high school students entering their senior year to the…
Abstract
Engineering State is a week‐long program held at Utah State University each June. It is designed to introduce top high school students entering their senior year to the engineering field and the university experience, which includes learning to use a library. Initiated in 1990 by the civil engineering department, it expanded the following year to include additional departments within the College of Engineering. Although engineers are not typically strong library users, the civil engineering faculty felt a library component should be part of the students' Engineering State experience.
The purpose of this paper is to show how particle scale simulation of industrial particle flows using DEM (discrete element method) offers the opportunity for better understanding…
Abstract
Purpose
The purpose of this paper is to show how particle scale simulation of industrial particle flows using DEM (discrete element method) offers the opportunity for better understanding of the flow dynamics leading to improvements in equipment design and operation.
Design/methodology/approach
The paper explores the breadth of industrial applications that are now possible with a series of case studies.
Findings
The paper finds that the inclusion of cohesion, coupling to other physics such fluids, and its use in bubbly and reacting flows are becoming increasingly viable. Challenges remain in developing models that balance the depth of the physics with the computational expense that is affordable and in the development of measurement and characterization processes to provide this expanding array of input data required. Steadily increasing computer power has seen model sizes grow from thousands of particles to many millions over the last decade, which steadily increases the range of applications that can be modelled and the complexity of the physics that can be well represented.
Originality/value
The paper shows how better understanding of the flow dynamics leading to improvements in equipment design and operation can potentially lead to large increases in equipment and process efficiency, throughput and/or product quality. Industrial applications can be characterised as large, involving complex particulate behaviour in typically complex geometries. The critical importance of particle shape on the behaviour of granular systems is demonstrated. Shape needs to be adequately represented in order to obtain quantitative predictive accuracy for these systems.
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Conference report of the 12th Off‐Campus Library Services meeting. As distance education evolves into an even more mature state, and remote library services and access are more…
Abstract
Purpose
Conference report of the 12th Off‐Campus Library Services meeting. As distance education evolves into an even more mature state, and remote library services and access are more central to the programs, this conference entertains more themes focusing on technology and different applications in a range of library settings. Explores the latest developments of off‐campus library services for improved distance teaching and learning.Design/methodology/approach – A variety of presentations are shared, with different studies supplying the practical and supporting theoretical understanding of what role libraries have in contributing to distance learning and multiple site campuses.
Findings
Technology is the way we transfer information, make things available and support archives of information. New information products are introduced to contribute to library orientation and instruction.
Research limitations/implications
As off‐campus services thrive, there is a need to evaluate information about the program and services and this conference explores ways to conduct this kind of research.
Practical implications
As more institutions debut off‐campus programs and opportunities for learning, support services including access to online resources, instructional support, and other fundamental campus services become critical. This conference confirms the issues, methods for offering and delivering appropriate services and then evaluating the contributions in this form of higher education.
Originality/value
An additional venue to explore library services with serious concentration on distance education issues, student learning and outcomes.
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Abstract
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The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources and research and computer skills…
Abstract
The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources and research and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐first to be published in Reference Services Review, includes items in English published in 1994. A few are not annotated because the compiler could not obtain copies of them for this review.
Randal S. Franz and Henry L. Petersen
The purpose of this paper is to explain people's divergent perceptions of companies' corporate social responsibility (CSR) activities in order to help organizations strategically…
Abstract
Purpose
The purpose of this paper is to explain people's divergent perceptions of companies' corporate social responsibility (CSR) activities in order to help organizations strategically manage their global responsibilities.
Design/methodology/approach
Combining institutional theory and role‐theory, the authors examine how people's expectations for the role of business (RoB) in society define the standard by which corporate activities are judged. Where conformity to institutional models confers “legitimacy” and compliance to social scripts constitutes “appropriate” behavior, the authors contend that congruence with RoB expectations is what defines corporate responsibility. This research utilized a quasi‐experimental method to explore the effects of stakeholder status and individuals' RoB expectations on their assessments of CSR activities.
Findings
Significant differences were found between stakeholder groups on all but one of the CSR activities scales. Of substantially more impact, subjects' RoB expectations were found to significantly shape their assessment on all CSR activities scales. A factor analysis of the RoB items identified five dimensions to the role business plays in society, which together define a holistic model for global responsibility.
Research limitations/implications
Subjects were recruited by convenience and randomly assigned to the four experimental conditions, so they are not representative of the general population. Future research would benefit from cross‐cultural, longitudinal and qualitative explorations into people's RoB expectations.
Practical implications
The five RoB components provide managers with a tool to strategically manage a multi‐dimensional portfolio of corporate CSR activities.
Originality/value
This research applies role‐theory concepts to the study of CSR, thereby introducing some emergent, situational, negotiated and idiosyncratic dynamics to our understanding of global responsibility.
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Mark Anthony Camilleri, Ciro Troise and Alastair M. Morrison
A number of hospitality businesses are understaffed and are experiencing severe labor shortages, in various contexts. In many cases, hotels and restaurants are finding it…
Abstract
Purpose
A number of hospitality businesses are understaffed and are experiencing severe labor shortages, in various contexts. In many cases, hotels and restaurants are finding it difficult to retain and recruit motivated employees. In this light, this research uses key constructs related to the self-determination theory and integrates them with a responsible human resources management (HRM) measure, to investigate the antecedents of organizational commitment. The underlying objective of this study is to shed light on employee psychology and on responsible organizational behaviors in the hospitality industry.
Design/methodology/approach
Primary data were captured through an online questionnaire distributed via popular LinkedIn groups that represent hospitality employees. A composite-based structural equations modeling approach was used to confirm the reliability and validity of the chosen factors and to shed light on the causal paths of this contribution’s proposed model.
Findings
The results indicate that there are highly significant direct and indirect effects in this study, particularly between extrinsic motivations – organizational commitment and between responsible HRM – organizational commitment. These relationships are mediated by intrinsic motivations.
Research limitations/implications
This contribution advances a robust responsible organizational behavior model comprising responsible HRM, extrinsic rewards, intrinsic motivation and organizational commitment.
Practical implications
This research implies that practitioners ought to incentivize and reward hardworking employees, in a commensurate manner, to offer them great working environments as well as appropriate conditions of employment, to enhance their loyalty, minimize turnover rates and to attract promising talent.
Originality/value
This empirical study incorporates a responsible HRM construct with extrinsic and intrinsic motivations. It confirms that they are significant antecedents of organizational commitment. Unlike previous research, this contribution focuses on employee psychology as well as on strategic organizational behaviors during a time when tourism businesses are experiencing an increase in demand for their services, in the aftermath of the COVID-19 pandemic. It raises awareness on the industry’s perennial challenges in attracting and retaining employees.
目的
许多酒店业都面临劳动力短缺。一些酒店和餐馆人手不足。在许多情况下, 他们发现很难留住和招聘有积极性的员工。有鉴于此, 本研究使用与自决理论 (SDT) 相关的关键结构, 并将它们与负责任的人力资源管理 (HRM) 措施相结合, 以调查员工的组织承诺。
设计/方法/方法
主要数据是通过代表酒店员工的热门 LinkedIn 群组分发的在线问卷获取的。利用基于复合材料的结构方程建模方法来确认所选因素的可靠性和有效性, 并阐明该模型的因果路径。
调查结果
结果表明, 本研究中存在非常显着的直接和间接影响, 特别是在外在动机 - 组织承诺和负责任的 HRM - 组织承诺之间。这些关系由内在动机调节。
实际意义
这项研究表明, 从业者应该以相称的方式激励和奖励勤奋的员工, 为他们提供良好的工作环境和适当的就业条件, 培养人力资源的忠诚度, 尽量减少他们的离职率, 并吸引有前途的人才。
理论意义
这一贡献推进了一个强大的负责任的组织行为 (ROB) 模型, 包括负责任的人力资源管理、外在奖励、内在动机和组织承诺。
独创性/价值
据作者所知, 没有其他研究将负责任的 HRM 结构与外在和内在动机结合起来, 并将它们视为组织承诺的重要前因。与之前的研究不同, 这篇文章的重点是在冠状病毒 (COVID-19) 大流行之后旅游企业对其服务的需求增加期间的员工心理以及组织行为。它提高了人们对该行业在吸引和留住员工方面长期存在的挑战的认识。
Objetivo
Una gran parte de las empresas hosteleras carecen de personal suficiente y experimentan una grave escasez de mano de obra, en diversos contextos. En muchos casos, los hoteles y restaurantes tienen dificultades para retener y contratar a empleados motivados. En vista de ello, esta investigación utiliza constructos clave relacionados con la teoría de la autodeterminación (TAD) y los integra con una medida de gestión responsable de los recursos humanos (GRH), para investigar el compromiso de la organización de los empleados de hostelería.
Diseño/metodología/enfoque
Los datos primarios se obtuvieron mediante un cuestionario en línea distribuido a través de grupos populares de LinkedIn que representan a empleados de hostelería. Se utilizó un enfoque de modelización de ecuaciones estructurales basado en compuestos para confirmar la fiabilidad y validez de los factores elegidos y arrojar luz sobre las vías causales del modelo propuesto en esta contribución.
Resultados
Los resultados indican que en este estudio existen efectos directos e indirectos altamente significativos, en particular entre las motivaciones extrínsecas - el compromiso de la organización y entre la GRH responsable – el compromiso organizacional. Estas relaciones están mediadas por las motivaciones intrínsecas.
Limitaciones/implicaciones de la investigación
Esta contribución avanza un modelo robusto de Comportamiento Organizacional Responsable (ROB) que comprende la GRH responsable, las recompensas extrínsecas, la motivación intrínseca y el compromiso de la organización.
Implicaciones prácticas
Esta investigación implica que los profesionales deben incentivar y recompensar a los empleados más trabajadores, de forma proporcionada, para ofrecerles entornos de trabajo idóneos, así como condiciones de empleo adecuadas, con el fin de aumentar su lealtad, minimizar las tasas de rotación y atraer a talentos prometedores.
Originalidad/valor
Este estudio empírico incorpora un constructo de GRH responsable con motivaciones extrínsecas e intrínsecas. Confirma que son antecedentes significativos del compromiso de la organización. A diferencia de investigaciones anteriores, esta contribución se centra en la psicología de los empleados, así como en los comportamientos organizativos estratégicos en un momento en el que las empresas turísticas están experimentando un aumento de la demanda de sus servicios, tras la pandemia del coronavirus (COVID-19). Asimismo, sensibiliza sobre los retos perennes de la industria a la hora de atraer y retener a los empleados.
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Keywords
- Organizational commitment
- Intrinsic motivation
- Extrinsic motivation
- Responsible human resources management
- Hospitality employees
- Hospitality industry
- 组织承诺
- 内在动机
- 外在动机
- 负责任的人力资源管理
- 招待员工
- 酒店业
- Compromiso de la organización
- Motivación intrínseca
- Motivación extrínseca
- Gestión responsable de los recursos humanos
- Empleados de la hostelería
- Industria de la hostelería
Mary Sue Love, Granger Macy and Thomas W. Dougherty
Barnard was acutely aware of the social factors present in organizations and their influence on the effectiveness of organizations. He realized that cooperation, and more…
Abstract
Barnard was acutely aware of the social factors present in organizations and their influence on the effectiveness of organizations. He realized that cooperation, and more specifically that systems of cooperation, were a critical, essential element of effective organizational functioning. This paper extends Barnard’s conception of cooperative systems into what we call the coworker effect. The coworker effect is as an important factor linking positive individual behavior with the broader social context of the work group. In this article we will discuss the outcomes of the coworker effect and the sources that give it its power. In so doing, we can show how cooperative systems behaviorally impact on organizations and how organizations might be able to marshal this important resource more effectively.
Sunny Sun, Davis Ka Chio Fong, Rob Law and Shan He
This study aims to review published articles on website evaluation in hospitality and tourism for the period of 2000-2015 to provide a comprehensive updated review, as well as to…
Abstract
Purpose
This study aims to review published articles on website evaluation in hospitality and tourism for the period of 2000-2015 to provide a comprehensive updated review, as well as to offer implications for academic researchers and industry practitioners.
Design/methodology/approach
Content analysis was adopted by this study to review retrieved articles on website evaluation in hospitality and tourism. Articles were then analyzed from consumers’ perspective, suppliers’ perspective, and both consumers and suppliers’ perspectives using a systematic approach.
Findings
Major findings of this study showed that a majority of articles focused on either hospitality or tourism. Moreover, most of the articles generally discussed user interface, marketing effectiveness and website quality. However, these articles did not discuss in detail the implications of website evaluation and ignore the connections between suppliers and consumers to some extent.
Research limitations/implications
This study can be used as a reference for academic researchers to extend previous frameworks and for industry practitioners to reconstruct the traditional organizational chart and implementing e-strategic management strategies, including m-marketing.
Originality/value
This study updates website evaluation development in hospitality and tourism in the new millennium. The findings of this study provide significant implications for hospitality and tourism researchers and practitioners to encourage supplier-consumer engagement.
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Antony King Fung Wong, Mehmet Ali Koseoglu and Seongseop (Sam) Kim
This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.
Abstract
Purpose
This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.
Design/methodology/approach
Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.
Findings
This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.
Research limitations/implications
The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.
Originality/value
To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.