Risto Silvola, Olli Jaaskelainen, Hanna Kropsu‐Vehkapera and Harri Haapasalo
This paper aims to provide a framework of the multidimensional concept of one master data. Preconditions required for successful one master data implementation and usage in large…
Abstract
Purpose
This paper aims to provide a framework of the multidimensional concept of one master data. Preconditions required for successful one master data implementation and usage in large high‐tech companies are presented and related current challenges companies have today are identified.
Design/methodology/approach
This paper is qualitative in nature. First, literature was studied to find out the elements of one master data. Second, an interview study was carried out in eight high‐tech companies and in three expert companies.
Findings
One master data management framework is the composition of data, processes and information systems. Accordingly, the key challenges related to the data are that the definitions of master data are unclear and overall data quality is poor. Challenges on processes related to managing master data are inadequately defined data ownership, incoherent data management practices and lack of continuous data quality practices. Integrations between applications are fundamental challenge to tackle when constructing an holistic one master data.
Research limitations/implications
Studied companies are vanguards in the area of master data management (MDM), providing good views on topical issues in large companies. This study offers a general view of the topic but not describes special company situations as companies need to adapt the presented concepts for their specific case. Significant implication for future research is that MDM can no more be classified and discussed as only an IT problem but it is a managerial challenge which requires structural changes on mindset how issues are handled.
Practical implications
This paper provides a better understanding over the issues which are impacting on the implementation of one master data. The preconditions of implementing and executing one master data are: an organization wide and defined data model; clear data ownership definitions; pro‐active data quality surveillance; data friendly company culture; the clear definitions of roles and responsibilities; organizational structure that supports data processes; clear data process definitions; support from the managerial level; and information systems that utilize the unified data model. The list of preconditions is wide and it also describes the incoherence of current understanding about MDM. This list helps business managers to understand the extent of the concept and to see that master data management is not only an IT issue.
Originality/value
The existing practical research on master data management is limited and, for example, the general challenges have not been reported earlier. This paper offers practical research on one master data. The obtained results illustrates the extent of the topic and the fact that business relevant data management is not only an IT (application) issue but requires understanding of the data, its utilization in organization and supporting practices such as data ownership.
Details
Keywords
Hanna Kropsu‐Vehkapera, Harri Haapasalo, Janne Harkonen and Risto Silvola
The purpose of this paper is to provide tangible examples of product data management (PDM) practices in large high‐tech companies, and to highlight current challenges.
Abstract
Purpose
The purpose of this paper is to provide tangible examples of product data management (PDM) practices in large high‐tech companies, and to highlight current challenges.
Design/methodology/approach
This paper is a qualitative interview study. First, a PDM system frame was defined to aid analyses. Second, an interview study was carried out in four companies to clarify the practical realisation of PDM, and the current challenges. The interviewees are experts in the field of PDM, currently holding significant related posts in their companies.
Findings
Overall, PDM activities are similar in all companies, however, there is some diversity in the realisation of these practices. PDM related challenges identified in this study are various, strongly influenced by company background and current organisational state.
Research limitations/implications
This paper includes interviews in four companies with different backgrounds, and a workshop, providing a good view on topical issues in the field of PDM. The obtained results could vary to some degree, should the sample size be larger, or especially should the products of the studied companies be less complex.
Practical implications
This paper provides managers and PDM system developers' with a better understanding over the issues that are affecting PDM solution development and on major system requirements, together with relevant insight on current challenges.
Originality/value
The existing literature is relatively scarce in describing the practicalities of PDM. The obtained results highlight the significance of company background influencing the selection of PDM solutions.