Sander de Leeuw, Ad R. van Goor and Rien Ploos van Amstel
Due to changes in the company and its environment, distribution control requirements will change. Knowledge of the criteria influencing the successful application of distribution…
Abstract
Due to changes in the company and its environment, distribution control requirements will change. Knowledge of the criteria influencing the successful application of distribution control techniques is needed in order to make these changes. This article investigates these criteria. After a description of redesign of distribution systems, a framework of control decisions is introduced and explained. It is then shown how each of the decisions depends on the characteristics of the products distributed, the markets served and the processes used.
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Rien Ploos van Amstel and Guido D'hert
Recently, several developments have led to the necessity for more control of the distribution process in terms of effectiveness and efficiency. Not only has the distribution…
Abstract
Recently, several developments have led to the necessity for more control of the distribution process in terms of effectiveness and efficiency. Not only has the distribution element of total product costs increased significantly, but also distribution has become more important in fulfilling customer service. This paper presents a means to achieve better control of distribution by the use of a control system, using performance indicators comprising four hierarchical decision levels. Suggestions for making a suitable choice of performance indicators are presented.