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The main objective of the study is to test a model of e‐learning effectiveness. The data were collected from 125 subjects enrolled in the Institute of Banking Studies (IBS) at the State of Kuwait. The study results indicate that attitudes toward e‐learning systems explained a significant portion of variance in satisfaction with the systems. The results indicate also, that both attitudes toward and satisfaction with the e‐learning systems explain a significant portion of the variance in organization and individual performance. The current results indicate the special potency of the attitude toward the e‐learning systems flexibility and relevance in predicting both satisfaction with the systems and performance. The study indicated the need to test causal models and included a discussion of the implications and directions of future research.

Addresses the theoretical foundation of training and development, and attempts to develop and test empirically a macro model of training and development based on a systems approach. Emphasizes the importance of management’s perception of training and development and organizations’ gains and return on investment. The results provide support for the proposed macro model. The macro model makes it possible to trace the determinants of outcome indicators along both the input and process variables. Each of the output indicators are related to a unique set of inputs and process indicators. Infers that organizations need to focus on the set of input and process indicators that relate to the output indicators most desired. Supports the classification of the study indicators (i.e. input, process, output). The factor analysis produced a clear factor loading, each set of indicators loaded clearly on one factor.