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This paper begins with a discussion on the need for book indexes and highlights their benefits. Indexes to symposia and reports are considered. Reasons for indexless books are offered and suggestions and guidelines given for deciding whether or not a publication should have an index. Indexes for educational books are discussed. In the corporate environment indexes are recommended for brochures, training and product manuals. An evaluation is made of the benefits and qualities of competent book indexes. Types of indexes and published literature are reviewed together with the role and contribution of the Society of Indexers for training and supply of indexers to the information and publishing industries. The paper concludes with suggestions on search techniques for making best use of indexes.

Discusses US use of drug testing in the workplace, screening employees for smoking, AIDS, genetic traits and reproductive hazards. Attributes this to the costs employers face in insurance, litigation and compensation. Points out that the purpose of drug testing is to circumvent management responsibility for: accidents in the workplace, stress, bad management practices, and disregarding health and safety initiatives. Acknowledges that the tests are harmful and indefensible. Reports that 81 per cent of members of the American Management Association in 1996 conducted drug testing. Claims that screening is the alternative to monitoring – that is screening out individuals who are seen as high risk in some way – yet that misses the point – the focus should be on making hazardous working conditions safe. Indicates that companies may use drug testing as a means of deterring drug users from gravitating towards their organization. Mentions that workplace‐induced stress can lead to substance abuse and that, therefore it is management driven, rather than being a problem the worker brings to the workplace. Quotes a number of company physicians who object to policing drug use. Indicates that drug testing has diverted attention away from health and safety issues and hazardous working conditions.

Looks at the contemporary debate on US immigration, focusing particularly on the increasing articulation of eugenics. Notes that, at times of economic and moral crisis, biological generalizations tend to resurface to provide support for the existing system of privilege and rights, and that the information superhighway provides the perfect vehicle for rapidly spreading beliefs and information. Addresses three specific issues – the genetically determined traits and behaviours of specific racial groups, culture as an expression of biological characteristics, and immigration destroying the racial purity of American society. Outlines briefly US history of immigration. Airs the current concerns on US immigration – pinpointing that concern lies not in immigration per se., which has declined in the last decade, but in the changing national origin of new immigrants, that is immigrants are now mainly Latin American or Asian, which is seen as a threat to Anglo‐Saxon hegemony. Refers to the work of the Pioneer Fund, exploring human variation through the racial basis of intelligence and propensity to violence and/or crime. Claims that scientific language has been adapted to reinforce worries about immigration reducing the supremacy of America’s culture.

The influence of research on decisions concerning black consumers by mainstream marketers between 1920 and 1970 is to be examined. Market opportunity analysis provides a theoretical foundation. The paper aims to discuss these issues.

This study is based on examination of rare books, archival and proprietary documents housed at the Hartman Center for Sales, Advertising and Marketing History at Duke University; the Schomburg Center for Research in Black Culture at the New York Public Library; the Museum of Public Relations and relevant literature concerning research on black consumers.

Mainstream companies were motivated to pursue black consumers on the basis of attractive consumption habits, demographic and psychographic characteristics revealed by informal and formal research available as early as the 1920s. During and after the Second World War, research on black consumers became widely available to corporate executives through the trade press, trade associations, academic literature and internal corporate efforts. White and black scholars, entrepreneurs and marketing professionals were instrumental in collecting, disseminating and interpreting information regarding African-American consumers. Research not only prompted corporate interest in the black consumer market by appealing to profit motives, but also encouraged ground-breaking change in the way that blacks were addressed and portrayed in marketing materials.

This examination expands the literature by introducing information from materials not previously analysed which explains interest in black consumers from marketers' perspectives. Analysis indicates that economic self-interest, more so than social pressures driven by civil rights efforts, prompted mainstream marketers' interest in black consumers. At the same time, socioeconomic gains associated with civil rights advancements transformed African-Americans into an attractive consumer segment widely recognized by mainstream marketers.

Attempts to establish the extent to which the use of computers in Australia’s Department of Social Security (DSS) has facilitated changes in social security policy and its administration. Bases findings on case studies relating to two new DSS policies, supplemented with documentary evidence. Identifies that computers are used in the DSS for six main purposes ‐ administering, automating, protecting, monitoring and evaluating policy, as well as for modelling future policy options. Identifies that, instead of increasing efficiency in administration, computers have simply increased productivity by enabling administrative practices to be extended into new areas; observes an emerging computer‐dependent culture dominated by quantitative (rather than qualitative) practices. Establishes that the flexibility offered by computer technology has also contributed to the introduction of more complex social security policies. Concludes that computer technology has contributed to the formulation and administration of social security policies.

The paper aims to explore the relationship between accounting and racial violence through an investigation of sharecropping in the postbellum American South.

A range of primary sources including peonage case files of the US Department of Justice and the archives of the National Association for the Advancement of Colored People (NAACP) are utilised. Data are analysed by reference to Randall Collins' theory of violence. Consistent with this theory, a micro-sociological approach to examining violent encounters is employed.

It is demonstrated that the production of alternative or competing accounts, accounting manipulation and failure to account generated interactions where confrontational tension culminated in bluster, physical attacks and lynching. Such violence took place in the context of potent racial ideologies and institutions.

The paper is distinctive in its focus on the interface between accounting and “actual” (as opposed to symbolic) violence. It reveals how accounting processes and traces featured in the highly charged emotional fields from which physical violence could erupt. The study advances knowledge of the role of accounting in race relations from the late nineteenth century to the mid-twentieth century, a largely unexplored period in the accounting history literature. It also seeks to extend the research agenda on accounting and slavery (which has hitherto emphasised chattel slavery) to encompass the practice of debt peonage.

Examines the debate over “Higher superstition” (Gross and Levitt, 1994). Puts forward the arguments in the book and the response to the book from members of the US science and technology studies community. Asserts that increases in technical control have been at the expense of social and individual control. Mentions “diversionary reframing” – changing the subject, possibly by diverting attention away from the subject matter to the person doing the criticizing. Explores public attitudes towards science and technology, quoting a number of layman approaches to the bafflement of science. Identifies the irony in Gross and Levitt’s arguments, particularly in developing the interface between science and technology. Recommends paying more attention to the social construction of beliefs.

Assistance in the preparation of this issue of Aslib Proceedings has been forthcoming from an unusual quarter which augurs well for the New Year. ‘Blackie’, the large pure black Persian cat from no. 6 Belgrave Square, paid a goodwill visit to the Publications Officer's desk and personally signed some of the copy.

The thesis of this book is that library measurement needs to move on and away from the idea that it is a process of counting and comparing the resources deployed by our libraries. The current emphasis on output measurement is an improvement but not the answer, refreshing as it is to judge a library by the quantity of what comes out instead of by the quantity of what is put in. The author believes that the nature of the library service is that of a “broad aim” social programme, best judged (evaluated) by gathering “politically significant information on the consequences of political acts”. “Political” here implies that the aims and intentions of those funding, organising and using libraries arise from more than one set of social values and from more than one definition of what the library is, and that they differ in priorities even when they do not directly conflict. Information about the library service will be in the form of a spectrum of measures reflecting the inputs, the processes, the outputs and the impact of the library, relating the various values in various ways. The difficulty in measuring library services, it is argued here, arises from the conflicts and lack of clarity about the aims of the service, and from uncertainty about how the process affects the outcomes. The technical problems of measurement are secondary. Chapter One aims to survey the range of measures available, whilst the rest of the book discusses how they might be used.

Explores the extent of employee surveillance in the western world and queries why the USA uses surveillance measures to a greater extent than other developed nations. Suggests that American managers choose surveillance methods which include the control of workers’ bodies in the production process. Lists the batteries of tests and monitoring to which US employees can now be subjected – including searching employee computer files, voice/e‐mail, monitoring telephone calls, drug tests, alcohol tests, criminal record checks, lie detector and handwriting tests. Notes also the companies which are opposed to worker and consumer privacy rights. Pinpoints the use of surveillance as a means to ensure that employees do not withold production. Reports that employees dislike monitoring and that it may adversely affect their performance and productivity. Argues that Americans like to address complex social problems with technological means, there are no data protection laws in the USA, and that these two factors, combined with the “employment‐at‐will” doctrine, have all contributed to make it possible (and easy) for employers to use technological surveillance of their workforce. Outlines some of the ways employers insist on the purification of workers’ bodies.