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Article
Publication date: 1 March 2003

Elissa D. Giffords and Richard P. Dina

This article addresses the nature of strategic planning in nonprofit organizations through a discussion of relevant literature and the use of a case study of an organization…

399

Abstract

This article addresses the nature of strategic planning in nonprofit organizations through a discussion of relevant literature and the use of a case study of an organization created by a recent merger. Within the framework of a strategic plan, the concepts of continuous quality performance improvement (CQPI) and accountability for achieving nonprofit organizationsʼ goals are discussed. In todayʼs world, nonprofit organizations need to develop a strategic plan to respond to their dynamic and changing internal and external environments. A CQPI system is a useful tool for nonprofit leaders and their staff, to help them adapt the organization to its current environment; clarify needs of its clients; and set priorities to better meet its mission.

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International Journal of Organization Theory & Behavior, vol. 7 no. 1
Type: Research Article
ISSN: 1093-4537

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Book part
Publication date: 11 November 2019

Dina Khapaeva

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Man-Eating Monsters
Type: Book
ISBN: 978-1-78769-528-3

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Book part
Publication date: 25 July 2012

Gianfranco Rebora and Eliana Minelli

The chapter develops a conceptual framework for linking the phenomena included in the field labeled “organizational change” (OC). The objective is to design an OC model that makes…

Abstract

The chapter develops a conceptual framework for linking the phenomena included in the field labeled “organizational change” (OC). The objective is to design an OC model that makes selective use of existing theories and creates a premise for further development but avoids proposing a unifying synthesis with a normative value. At the center is the critical circuit of the relationship between the processes of organizational learning, resource development and power management which originates the triple helix of change. The framework explains a variety of change management experiences along a continuum between two poles – “turnaround” and “continuous and fluid transformation.”

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Research in Organizational Change and Development
Type: Book
ISBN: 978-1-78052-807-6

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Book part
Publication date: 11 November 2019

Dina Khapaeva

Abstract

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Man-Eating Monsters
Type: Book
ISBN: 978-1-78769-528-3

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Article
Publication date: 20 April 2012

Allard C.R. van Riel, Janjaap Semeijn, Dina Ribbink and Yvette Bomert‐Peters

In retail settings, customer satisfaction is generally associated with a global evaluation of the store, i.e. the store image. Waiting for service is not part of the store image…

6682

Abstract

Purpose

In retail settings, customer satisfaction is generally associated with a global evaluation of the store, i.e. the store image. Waiting for service is not part of the store image dimensions, but it does play an increasingly important role in the retail experience where waits are often inevitable. The present study seeeks to investigate how waiting for service at the checkout counter influences overall satisfaction, along with the store image.

Design/methodology/approach

The study combines services marketing and waiting literature. Data were collected in various supermarkets in The Netherlands. A partial least squares regression technique is used to analyze the data.

Findings

The paper demonstrates an important and complementary role of the behavioural construct “negative response to the wait” in explaining overall customer satisfaction in a retail environment. The effect of customers' negative emotional response to the wait on satisfaction is partially mediated by store image, and explained variance in the dependent variable increases by 24 percent when the effect of the wait at the checkout is included.

Research limitations/implications

Measuring customer satisfaction without taking into account the effects of various waits during the retail experience will produce incomplete results.

Practical implications

Moreover, a range of controllable factors influences the customer's wait. Intelligently managing these factors can mitigate negative effects on customer satisfaction, or even increase the overall evaluation of the service. Specific recommendations for service managers and a research agenda are provided.

Originality/value

The study combines service marketing and waiting literature to address the issue of waiting in line and tests the theory with real‐world data from a field study.

Details

Journal of Service Management, vol. 23 no. 2
Type: Research Article
ISSN: 1757-5818

Keywords

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Book part
Publication date: 16 October 2020

Dina Clark, Teng-Shih Wang, Mike Shapeero, A. Blair Staley, Natalia Ermasova and Mark Usry

This chapter explores cultural factors that influence the propensity to blow-the-whistle in China, Taiwan, Russia, and the United States. This study found that culture and…

Abstract

This chapter explores cultural factors that influence the propensity to blow-the-whistle in China, Taiwan, Russia, and the United States. This study found that culture and traditions have strong impact on the propensity of whistleblowing. This research analyzed 1,541 working adults in China, Taiwan, Russia, and the United States. Statistical analysis of self-developed questionnaires reveal that: (a) Americans have a greater disposition to engage in whistleblowing than Chinese, Taiwanese, and Russian; (b) Americans have a smallest level of fear of retaliation to whistleblowers than Chinese, Taiwanese, and Russian; (c) the intention of Chinese, American, and Taiwanese to whistle-blow is influenced to a greater degree by position of wrongdoers than that of Russian; and (d) guanxi (personal relationships or networks) has a greater effect on the propensity to whistle-blow for Chinese and Taiwanese than for Americans and Russian. Auditors and managers need to be aware that employees in different cultures respond differently to factors that influence whistleblowing activities. The results of this study will help auditors and managers better assess risk and the effectiveness of internal controls and ethical standards.

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Research on Professional Responsibility and Ethics in Accounting
Type: Book
ISBN: 978-1-83867-669-8

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Book part
Publication date: 8 September 2022

Stephen Turner

Free Access. Free Access

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Mad Hazard
Type: Book
ISBN: 978-1-80382-670-7

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Article
Publication date: 28 September 2012

Hala Khayr Yaacoub

The purpose of this paper is to explore the contexts in which part‐time academics pursue their professional development practices at one Lebanese higher education institution.

653

Abstract

Purpose

The purpose of this paper is to explore the contexts in which part‐time academics pursue their professional development practices at one Lebanese higher education institution.

Design/methodology/approach

A case‐study was carried out at the Western Oriental University (WOU) (a pseudonym) where 23 part‐timers and three full‐timers (ex‐part‐timers) were interviewed. To triangulate the data, four of the participants were asked to participate in diary writing. In addition, document checking was carried out. The part‐timers were chosen to represent the wider population of part‐timers at the University. Thus, they were chosen to illustrate particular factors characterizing part‐timers, such as gender, seniority, educational standing, number of work sites and type of part‐time choice. Thematic and discourse analysis were used to analyze the data and investigate the contexts and their impacts on the professional development practices carried out by the participants under study.

Findings

Analysis revealed that professional development efforts are greatly curtailed for the part‐timers under study by the unfortunate circumstances of part‐time work in general, coupled with the more specific country situation and particular university practices. Professional development practices which are essential for securing “lifetime employability” of the participants seem, as a result, to be seriously abridged, making them insecure – both in the short and long run.

Originality/value

Reflecting upon the practices taking place at the WOU could be used to give an idea about the difficulties encountered by other part‐timers at other universities in the region.

Details

Competitiveness Review: An International Business Journal, vol. 22 no. 5
Type: Research Article
ISSN: 1059-5422

Keywords

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Book part
Publication date: 16 October 2020

Abstract

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Research on Professional Responsibility and Ethics in Accounting
Type: Book
ISBN: 978-1-83867-669-8

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Article
Publication date: 1 December 2003

Bernard Marr, Dina Gray and Andy Neely

It is now generally believed, within the current literature, that an academic and practitioner focus on intellectual capital (IC) is important and that the measurement of a…

8508

Abstract

It is now generally believed, within the current literature, that an academic and practitioner focus on intellectual capital (IC) is important and that the measurement of a company's intangibles provides real business benefits. However, it is essential for researchers in the field of IC to be able to justify these newly formed theoretical assumptions through rigorous empirical testing. This paper reports on the results of a systematic investigation into the theoretical underpinnings of why firms measure their IC and existing empirical evidence that helps to prove that the measurement of IC is really worthwhile. The paper then critically reviews the state of research evidence in the field. The major finding of this paper is that the majority of research within the IC measurement field is at the theory building stage, and that very little of the proposed measurement theory has yet been fully tested. This paper outlines possible avenues scholars might pursue in order to further the development of the IC measurement field.

Details

Journal of Intellectual Capital, vol. 4 no. 4
Type: Research Article
ISSN: 1469-1930

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