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TRAINING, to most people in management, conjures up special lecture courses for representatives or production line workers to increase productivity or selling effectiveness.
I can think of no better way of beginning this paper than by defining a Fine Arts Library; and no better definition of a Fine Arts Library than that given by Mr. Wheen in…
Abstract
I can think of no better way of beginning this paper than by defining a Fine Arts Library; and no better definition of a Fine Arts Library than that given by Mr. Wheen in describing the Victoria and Albert Museum Library. It is, he says, a library for the study of the history, philosophy, technique and appreciation of the arts. The arts referred to are of course what are generally known as the Fine Arts, and those, for the purposes of this paper, are in three main classes: Painting, which includes sculpture, drawing and applied fine art; Architecture, which includes town planning; and Music, with which we may include the dance, the drama, and other entertainment arts developing from them.
Willem Verbeke, Richard P. Bagozzi and Paul Farris
Seeks to better understand whether a retailer's trust in a manufacturer is a key concept in their motivation to allocate resources to those manufacturers with whom they have a…
Abstract
Purpose
Seeks to better understand whether a retailer's trust in a manufacturer is a key concept in their motivation to allocate resources to those manufacturers with whom they have a long‐term relationship compared with economical motivations.
Design/methodology/approach
A survey research method is used to study all customers from three large manufacturers in The Netherlands. These retailers had to answer questions about their trust in a manufacturer, the manufacturer's investments in the relationship, and their marketing efforts. Questions were also asked about the allocation of their own scarce resources for the manufacturer, specifically their adoption of in‐store marketing campaigns initiated by the manufacturer. Structural equation models and regression analyses were employed.
Findings
Trust is not that important, but the manufacturer's investments in the brand are the most important predictors. However, interaction effects were also found: trust interacts with investments in the brand to influence resource allocations. It was also found that personal contact of salespeople of the manufacturer with managers at store as well as their contact with headquarters had an effect on resource allocation. This is conceived to be an indication that people at headquarters take into consideration how people at the floor level evaluate the brands and their effects on customers when making resource allocation decisions. In other words, retailer chains have complex buying centers.
Research limitations/implications
A large set of customers was analyzed from three different manufacturers, but customers could have been investigated from many manufacturers.
Practical implications
Retailers respond to manufacturers mainly with economic motivations (e.g. what is the value of this brand for my own firm?). However, trust at times interacts with these economic motivations. This means that manufacturers should invest both in the relationship with the retailer and in their brands, if they want to motivate the retailer to allocate scarce resources (e.g. time).
Originality/value
This paper identifies important factors that influence retailer behavior that have not been studied within a fast‐moving retail context.
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THE new library building has been open for six months now. It is pleasantly situated in an area of new buildings, and occupies a prominent island site just on the edge of the…
Abstract
THE new library building has been open for six months now. It is pleasantly situated in an area of new buildings, and occupies a prominent island site just on the edge of the shopping centre. The old library was in the middle of a shopping area, and it has been interesting to note that our removal from that site has had a more considerable effect on the traffic pattern than one would have thought.
The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the preferences and…
Abstract
The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the preferences and ideology of the FTC’s leaders, developments in the field of economics, and the tenor of the times. The over-riding current role is to provide well considered, unbiased economic advice regarding antitrust and consumer protection law enforcement cases to the legal staff and the Commission. The second role, which long ago was primary, is to provide reports on investigations of various industries to the public and public officials. This role was more recently called research or “policy R&D”. A third role is to advocate for competition and markets both domestically and internationally. As a practical matter, the provision of economic advice to the FTC and to the legal staff has required that the economists wear “two hats,” helping the legal staff investigate cases and provide evidence to support law enforcement cases while also providing advice to the legal bureaus and to the Commission on which cases to pursue (thus providing “a second set of eyes” to evaluate cases). There is sometimes a tension in those functions because building a case is not the same as evaluating a case. Economists and the Bureau of Economics have provided such services to the FTC for over 100 years proving that a sub-organization can survive while playing roles that sometimes conflict. Such a life is not, however, always easy or fun.
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Susan Spezzini, Julia S. Austin and Josephine Prado
During a site-based certification program in a large county school district in the southeastern United States, 14 educators took 7 graduate courses on teaching emergent…
Abstract
During a site-based certification program in a large county school district in the southeastern United States, 14 educators took 7 graduate courses on teaching emergent bilinguals. These educators made a shift in their practices and perceived a corresponding shift in their teaching efficacy. Ten years after the onset of this program, researchers returned to the site and conducted a mixed-methods study. The first purpose of this study was to explore educators’ perceptions regarding instructional practices for teaching emergent bilinguals after a decade had passed. The second purpose was to identify course features perceived by educators as having been most instrumental in fostering a long-term transformation in their teaching practices. Data were collected from a survey and interviews with the 14 educators (13 teachers and a program specialist) who had completed this certification program. Results indicated changes in their teaching methods and interactions with parents as well as heightened confidence for taking on leadership roles. Study participants identified professional learning communities, cyclical reflective activities, and action research projects as the course features that had been instrumental in transforming their practices for working with emergent bilinguals. Findings suggest that this site-based certification program was a catalyst for generating individual change that continued beyond program completion. By exploring this decade-long transformation, the current study provides implications for designing and implementing graduate certification courses that prepare in-service teachers to work effectively with emergent bilinguals.
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Deborah L. Kidder, Melenie J. Lankau, Donna Chrobot‐Mason, Kelly A. Mollica and Raymond A. Friedman
This study used a scenario design to examine whether there are different reactions among whites based on how a diversity program is justified by an organization. A reactive…
Abstract
This study used a scenario design to examine whether there are different reactions among whites based on how a diversity program is justified by an organization. A reactive justification (affirmative action) was proposed to result in greater backlash than a competitive advantage justification (diversity management). In addition, this study examined the effects of personal and group outcomes on backlash and explored two individual difference variables, gender and orientation toward other ethnic groups, as potential moderators of the proposed relationships. Backlash was operationalized in four ways: an affect‐based measure (negative emotions), two cognitive‐based measures (attitude toward the diversity program, perceptions of unfairness of promotion procedures), and a behavioral‐intentions‐based measure (organizational commitment). Results indicated that the diversity management justification was associated with more favorable support of the diversity initiative, and that unfavorable personal and group outcomes adversely affected backlash reactions. There was no empirical support for the influence of the moderator variables on the proposed relationships, however, a main effect for gender was found. Implications of the study's findings and future research directions are discussed.
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Richard Cardinali and Zandralyn Gordon
Inequality and freedom mean different things to different people; whether inequality should encapsulate ethical concepts such as the desirability of a particular system of rewards…
Abstract
Inequality and freedom mean different things to different people; whether inequality should encapsulate ethical concepts such as the desirability of a particular system of rewards or simply mean differences in income appears to be the subject of much debate. The World Bank conceptualises inequality as the dispersion of a distribution, whether that is income, consumption or some other welfare indicator or attribute of a population. When Lawrence Reed introduced his seven principles of sound public policy at a presentation at the Economic Club of Detroit, one item that stood out was his principle which stated that “free people are not equal and equal people are not free“. He was not addressing the foundation of equality in society but about income and material wealth a person may earn in the marketplace, essentially he was addressing “economic equality”. Hofstede touches on a number of postulates when he speaks of inequality within a society and how it is visible in the existence of different social classes: upper, the middle, and lower. According to Hofstede, classes differ in their access to and their opportunities to benefit from the advantages of society. He cites education and the benefits derived by advanced education. The World Bank has concluded that inequality in intelligence is part of the human condition and inescapably contributes to a substantial degree of income inequality that greater equality of opportunity cannot circumvent. This article examines a number of concepts which dispel formal equality theory and the belief that equality is achieved if the law treat likes alike is faulted.
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D.H. Lawrence thought Lady Chatterley’s Lover was his best and most important novel. Yet he had to pay to have it privately printed. His publishers thought his sexual descriptions…
Abstract
D.H. Lawrence thought Lady Chatterley’s Lover was his best and most important novel. Yet he had to pay to have it privately printed. His publishers thought his sexual descriptions and language were obscene under the censorship laws of the UK and the USA, and they were right. From 1928 until 1959 no‐one could legally publish or sell the unexpurgated novel, and copies were subject to confiscation. All this changed in 1959 when Charles Rembar successfully defended Grove Press’s right to publish the novel. His defense, which rested on a unique interpretation of Justice Brennan’s opinion in Roth v. United States, introduced the redeeming‐social‐value test for obscenity. Within six years it revolutionized American obscenity laws, ensuring that sexual material with even a small measure of social value would enjoy First Amendment protection.
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It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields…
Abstract
It has often been said that a great part of the strength of Aslib lies in the fact that it brings together those whose experience has been gained in many widely differing fields but who have a common interest in the means by which information may be collected and disseminated to the greatest advantage. Lists of its members have, therefore, a more than ordinary value since they present, in miniature, a cross‐section of institutions and individuals who share this special interest.