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Article
Publication date: 1 March 2000

Rohit Verma, Gerald D. Gibbs and Richard J. Gilgan

This paper describes the steps taken by a major commercial bank in the USA to redesign a critical function within its check‐processing operation. Animated simulation models of the…

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Abstract

This paper describes the steps taken by a major commercial bank in the USA to redesign a critical function within its check‐processing operation. Animated simulation models of the current and new process were developed to understand the relationship between process parameters, waiting times, and productivity measures. We describe the animated simulation modeling approach in detail, present sample results and provide directions for further use of such an approach in banking.

Details

Business Process Management Journal, vol. 6 no. 1
Type: Research Article
ISSN: 1463-7154

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