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People call the police and want them to handle a variety of matters besides criminal ones. The city is divided into various communities with different functions and routine activity patterns. This paper examines how calls for police service vary with routine activities and time between two residential areas that are opposites on the quality of life spectrum. The study site is Charlotte, North Carolina, and the data are the calls for service received by the police department during 1986.

A major new report by British Institute of Management and Aston University, The Responsive Organisation, takes an in‐depth look at the consequences that anticipated changes will have for organisations and employees. It finds that the days of bureaucratic rigidly‐structured organisations are numbered, and in their place will be organisations which are prepared to adapt to survive.

In the last few months I have been to two major conferences on work study related topics. One was in Toronto, the other in Cambridge! It is interesting to note the differences between the two.

Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain the necessary skills, management should adopt more of the attitudes, approaches, tools and techniques that have transformed management performance in benchmark companies. Uses the case of Rank Xerox to illustrate how a quality culture might be created.

A British Institute of Management report has revealed that most European organisations are focusing their attention on customer satisfaction. It suggests that everyone is responsible to the customer and that viewing their products/services through their customers' eyes is the way forward.

Reports on a survey, carried out by the British Institute of Management, which shows that to survive, organisations have to be more responsive to employee and customer needs. Asserts the successful management of relationships is critical to business success. Discusses management and customer issues. Records the findings of the BIM survey. Concludes that major corporations operate in an unstable world making them more vulnerable to competition and challenges beyond their control. Understanding these changes requires an awareness of underlying concerns and values. Asserts there is no single path to quality but common to all winning companies is that they view continuous improvement as never‐ending. The focus should be upon the customer throughout.

To assess the relevance of the growing interest in Knowledge Management, the author suggests the need to understand the contemporary context into which it is being introduced. For example, how does it relate to “process management” or the “learning organization”? The results of the author’s research indicates that many companies will pay a high and continuing price for an emphasis on short‐term improvements. In general, a more holistic and people‐centred approach to management that puts more emphasis on learning is required. This paper presents an overview of certain research findings that might be relevant to an assessment of Knowledge Management for the future organization.

There are calls for greater regulation of online content related to self-harm and suicide, particularly that which is user-generated. However, the online space is a source of support and advice, including an important sharing of experiences. This study aims to explore what it is about such online content, and how people interact with it, that may confer harm or offer benefit.

The authors undertook a systematic review of the published evidence, using customised searches up to February 2021 in seven databases. The authors included empirical research on the internet or online use and self-harm or suicide content that had been indexed since 2015. The authors undertook a theoretically driven narrative synthesis.

From 4,493 unique records, 87 met our inclusion criteria. The literature is rapidly expanding and not all the evidence is high quality, with very few longitudinal or intervention studies so little evidence to understand possible causal links. Very little content online is classifiable as explicitly harmful or definitively helpful, with responses varying by the individual and immediate context. The authors present a framework that seeks to represent the interplay in online use between the person, the medium, the content and the outcome.

This review highlights that content should not be considered separately to the person accessing it, so online safety means thinking about all users. Blanket removal or unthinking regulation may be more harmful than helpful. A focus on safe browsing is important and tools that limit time and diversify content would support this.

This study aims to provide an integrated review of the literature on the diffusion, adoption and implementation of multicapital accounting (MCA) innovations.

The paper analyzes a sample of 68 articles collected from 21 peer-reviewed journals. An integrated model of the diffusion, adoption and implementation of MCA innovations is developed and used to frame data collection, content analysis and the critical synthesis of findings.

The involvement of various key actors, including academics, regulatory agencies, non-governmental organizations (NGOs) and businesses, is crucial in the diffusion of MCA innovations as they provide resources, promote legitimacy and drive the adoption process through regulation, advocacy, tool design and capacity building. The adoption of MCA innovations is significantly influenced by their perceived relative advantage, compatibility, complexity, observability and trialability. Organizations may adopt MCA innovations due to rational motives, regulatory requirements or to gain legitimacy by imitating peers. Larger firms with better financial performance and strong corporate sustainability responsibility (CSR) practices are more likely to adopt MCA innovations due to greater resources and exposure to stakeholder pressures. The implementation of MCA innovations often proceeds incrementally, requiring alignment with organizational routines, top management support and consistent use. Successful integration into organizational practices necessitates a culture that values sustainability alongside financial metrics.

This study provides several practical and societal implications. For practitioners, understanding the key drivers of adoption, such as perceived advantages and compatibility with existing organizational processes, can help in designing and implementing more effective MCA strategies. For instance, companies can benefit from training programs and workshops to reduce perceived complexity and enhance trialability. Additionally, regulatory bodies can create supportive policies and incentives to encourage voluntary adoption and improve compliance rates. On a societal level, the broader adoption of MCA innovations can lead to more comprehensive and transparent reporting of both financial and non-financial performance, which in turn enhances stakeholder trust and engagement. This transparency can drive societal benefits by promoting greater accountability and encouraging sustainable business practices.

On a societal level, the broader adoption of MCA innovations can lead to more comprehensive and transparent reporting of both financial and nonfinancial performance, which in turn enhances stakeholder trust and engagement. This transparency can drive societal benefits by promoting greater accountability and encouraging sustainable business practices.

This paper contributes to the emerging research on MCA by offering a systematic review that integrates various perspectives on the diffusion, adoption and implementation of MCA innovations. It provides a nuanced understanding of the dynamics influencing MCA practices and suggests avenues for future research.