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Available. Open Access. Open Access
Article
Publication date: 22 August 2023

Thomas Kalischko and René Riedl

The potential applications of information and communication technologies in the workplace are wide-ranging and, especially since the COVID-19 pandemic, have increasingly found…

4304

Abstract

Purpose

The potential applications of information and communication technologies in the workplace are wide-ranging and, especially since the COVID-19 pandemic, have increasingly found their way into the field of electronic performance monitoring (EPM) of employees. This study aims to examine the influence of EPM on individual performance considering the aspects of privacy invasion, organizational trust and individual stress within an organization. Thus, important insights are generated for academia as well as business.

Design/methodology/approach

A theoretical framework was developed which conceptualizes perceived EPM as independent variable and individual performance as dependent variable. Moreover, the framework conceptualizes three mediator variables (privacy invasion, organizational trust and individual stress). Based on a large-scale survey (N = 1,119), nine hypotheses were tested that were derived from the developed framework.

Findings

The results indicate that perception of EPM significantly increases privacy invasion, reduces organizational trust, increases individual stress and ultimately reduces individual performance. Moreover, it was found that privacy invasion reduces organizational trust and that this lowered trust increases individual stress. Altogether, these findings suggest that the use of EPM by employers may be associated with significant negative consequences.

Originality/value

This research enriches the literature on digital transformation, as well as human–machine interaction, by adopting a multidimensional theoretical and empirical perspective regarding EPM in the workplace context, in which the influence of EPM perceptions on individual performance is examined under the influence of different aspects (privacy invasion, organizational trust and individual stress) not currently considered in this combination in the literature.

Details

Digital Transformation and Society, vol. 3 no. 1
Type: Research Article
ISSN: 2755-0761

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Article
Publication date: 3 December 2021

Weihong Ning, Fred D. Davis and René Riedl

In the past decade, smartphone adoption has reached almost 100% in industrialized countries, which is predominantly due to advancements in capabilities. Given the increasing…

1066

Abstract

Purpose

In the past decade, smartphone adoption has reached almost 100% in industrialized countries, which is predominantly due to advancements in capabilities. Given the increasing number of people who are addicted to the smartphone and the significant growth of people who consume music via the smartphone, the purpose of the study is to explore the underlying mechanisms through which musical consumption affects smartphone addiction.

Design/methodology/approach

Based on dual-systems theory, a research model was developed to determine the impact of System 1 (emotion related to music) and System 2 (self-control) on smartphone addiction. A partial-least-squares approach was used to test the model with 294 survey participants.

Findings

The empirical data confirmed the research model. Regarding System 1, musical emotion positively influenced smartphone addiction through musical consumption and musical response. Moreover, musical preference significantly affected musical response. Regarding System 2, self-control negatively predicted smartphone addiction.

Research limitations/implications

The study is limited, as the participants were college students who are not representative of all populations.

Originality/value

The study extends the literature on the dark side of information technology use and complements a research agenda by Gefen and Riedl (2018) on consideration of music in information systems (IS) research.

Details

Internet Research, vol. 32 no. 3
Type: Research Article
ISSN: 1066-2243

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Article
Publication date: 31 January 2018

Marco Hubert, Mirja Hubert, Marc Linzmajer, René Riedl and Peter Kenning

The purpose of this study is to examine how consumer personality trait impulsiveness influences trustworthiness evaluations of online-offers with different trust-assuring and…

1915

Abstract

Purpose

The purpose of this study is to examine how consumer personality trait impulsiveness influences trustworthiness evaluations of online-offers with different trust-assuring and trust-reducing elements by measuring the brain activity of consumers. Shoppers with high degrees of impulsiveness are referred to as hedonic shoppers, and those with low degrees are referred to as prudent consumers.

Design/methodology/approach

To investigate the differences between neural processes in the brains of hedonic and prudent shoppers during the trustworthiness evaluation of online-offers, the present study used functional magnetic resonance imaging (fMRI) and region-of-interest analysis to correlate neural activity patterns with behavioral measures of the study participants.

Findings

Drawing upon literature reviews on the neural correlates of both trust in online settings and consumer impulsiveness and using an experimental design that links behavioral and fMRI data, the study shows that consumer impulsiveness can exert a significant influence on the evaluation of online-offers. With regard to brain activation, both groups (hedonic and prudent shoppers) exhibit similar neural activation tendencies, but differences exist in the magnitude of activation patterns in brain regions that are closely related to trust and impulsiveness such as the dorsal striatum, anterior cingulate, the dorsolateral prefrontal cortex and the insula cortex.

Research limitations/implications

The data provide evidence that consumers within the hedonic group evaluate online-offers differently with regard to their trustworthiness compared to the prudent group, and that these differences in evaluation are rooted in neural activation differences in the shoppers’ brains.

Practical implications

Marketers need to be made aware of the fact that neurological insights can be used for market segmentation, because consumers’ decision-making processes help explain behavioral outcomes (here, trustworthiness evaluations of online-offers). In addition, consumers can learn from an advanced understanding of their brain functions during decision-making and their relation to personal traits such as impulsiveness.

Originality/value

Considering the importance of trust in online shopping, as well as the fact that personality traits such as impulsiveness influence the purchase process to a high degree, this study is the first to systematically investigate the interplay of online trustworthiness perceptions and differences in consumer impulsiveness with neuroscientific methods.

Details

European Journal of Marketing, vol. 52 no. 1/2
Type: Research Article
ISSN: 0309-0566

Keywords

Available. Open Access. Open Access
Article
Publication date: 12 April 2022

Robert Zimmermann, Daniel Mora, Douglas Cirqueira, Markus Helfert, Marija Bezbradica, Dirk Werth, Wolfgang Jonas Weitzl, René Riedl and Andreas Auinger

The transition to omnichannel retail is the recognized future of retail, which uses digital technologies (e.g. augmented reality shopping assistants) to enhance the customer…

15449

Abstract

Purpose

The transition to omnichannel retail is the recognized future of retail, which uses digital technologies (e.g. augmented reality shopping assistants) to enhance the customer shopping experience. However, retailers struggle with the implementation of such technologies in brick-and-mortar stores. Against this background, the present study investigates the impact of a smartphone-based augmented reality shopping assistant application, which uses personalized recommendations and explainable artificial intelligence features on customer shopping experiences.

Design/methodology/approach

The authors follow a design science research approach to develop a shopping assistant application artifact, evaluated by means of an online experiment (n = 252), providing both qualitative and quantitative data.

Findings

Results indicate a positive impact of the augmented reality shopping assistant application on customers' perception of brick-and-mortar shopping experiences. Based on the empirical insights this study also identifies possible improvements of the artifact.

Research limitations/implications

This study's assessment is limited to an online evaluation approach. Therefore, future studies should test actual usage of the technology in brick-and-mortar stores. Contrary to the suggestions of established theories (i.e. technology acceptance model, uses and gratification theory), this study shows that an increase of shopping experience does not always convert into an increase in the intention to purchase or to visit a brick-and-mortar store. Additionally, this study provides novel design principles and ideas for crafting augmented reality shopping assistant applications that can be used by future researchers to create advanced versions of such applications.

Practical implications

This paper demonstrates that a shopping assistant artifact provides a good opportunity to enhance users' shopping experience on their path-to-purchase, as it can support customers by providing rich information (e.g. explainable recommendations) for decision-making along the customer shopping journey.

Originality/value

This paper shows that smartphone-based augmented reality shopping assistant applications have the potential to increase the competitive power of brick-and-mortar retailers.

Details

Journal of Research in Interactive Marketing, vol. 17 no. 2
Type: Research Article
ISSN: 2040-7122

Keywords

Available. Open Access. Open Access
Article
Publication date: 21 September 2018

Marco Hubert, Markus Blut, Christian Brock, Ruby Wenjiao Zhang, Vincent Koch and René Riedl

This study aims to develop a comprehensive adoption model that combines constructs from various theories and tests these theories against each other. The study combines a…

24578

Abstract

Purpose

This study aims to develop a comprehensive adoption model that combines constructs from various theories and tests these theories against each other. The study combines a technology acceptance model, innovation diffusion theory and risk theory. It develops this model in a smart home applications context.

Design/methodology/approach

The study is based on an online survey consisting of 409 participants, and the data are analyzed using structural equation modeling.

Findings

Each theory provides unique insights into technology acceptance and numerous constructs are interrelated. Predictors from innovation diffusion and risk theory often display indirect effects through technology acceptance variables. The study identifies risk perception as a major inhibitor of use intention, mediated through perceived usefulness. Results reveal that the most important determinants of use intention are compatibility and usefulness of the application.

Research limitations/implications

Studies which do not examine different theories together may not be able to detect the indirect effects of some predictors and could falsely conclude that these predictors do no matter. The findings emphasize the crucial role of compatibility, perceived usefulness and various risk facets associated with smart homes.

Originality/value

This study broadens the understanding about the necessity of combining acceptance and adoption drivers from several theories to better understand the usage of complex technological systems such as smart home applications.

Details

European Journal of Marketing, vol. 53 no. 6
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 8 April 2014

Pierre-Majorique Leger, René Riedl and Jan vom Brocke

The purpose of this paper is to report on a laboratory experiment in which the paper investigated how expert and novice users differ in their emotional responses during use of an…

1996

Abstract

Purpose

The purpose of this paper is to report on a laboratory experiment in which the paper investigated how expert and novice users differ in their emotional responses during use of an enterprise resource planning (ERP) system in a decision-making context, and how such a difference affects information sourcing behavior.

Design/methodology/approach

In a simulated SAP business environment, participants’ emotional responses were physiologically measured based on electrodermal activity (EDA) while they made business decisions.

Findings

Results show that both expert and novice users exhibit considerable EDA activity during their interaction with the ERP system, indicating that ERP use is an emotional process for both groups. However, the findings also indicate that experts’ emotional responses led to their sourcing information from the ERP, while novices’ emotional responses led to their sourcing information from other people.

Research limitations/implications

From an academic standpoint, this paper responds to the recent call for more research on the role of emotions for information systems behavior.

Practical implications

The paper discusses the implications of this finding for the development of ERP system trainings.

Originality/value

Because emotions often do not reach users’ awareness level, the paper used EDA, a neurophysiological measure, to capture users’ emotional responses during ERP decision making, instead of using self-report measures that depend on conscious perception. Based on this method, the paper found that emotions can lead to different behavioral reactions, depending on whether the user is an expert or novice.

Details

Industrial Management & Data Systems, vol. 114 no. 3
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 14 June 2013

Fanta T. Jetu and René Riedl

Information systems (IS) research in developing countries (DCs) has attracted increasing attention over recent years. Nevertheless, empirical studies in these countries in…

2115

Abstract

Purpose

Information systems (IS) research in developing countries (DCs) has attracted increasing attention over recent years. Nevertheless, empirical studies in these countries in general, and particularly those drawing on the cultural values influencing project team success (PTS), are still far from satisfactory. Hence, scholars strongly recommend this specific area as prime research territory to improve the successful development and implementation of IS initiatives in DCs. The purpose of this paper is to provide better insights and an improved understanding about the cultural values influencing PTS.

Design/methodology/approach

In order to investigate the cultural values which may affect PTS, data were collected from project experts working on business process reengineering and information technology projects in ten public and private organizations in the service sector in Ethiopia (n=200 questionnaires). A multivariate model was employed to identify the most important cultural values.

Findings

The results indicate that personally focused cultural values (e.g. openness to change) rather than socially focused cultural values (e.g. self‐transcendence) have the most significant influence on project team performance. Moreover, cultural values (independent of their designation as personally or socially focused) were found to have a strong relationship with two out of three dimensions of PTS, namely, project team learning and development, as well as project team working spirit, when compared to project team leadership.

Originality/value

Identifying the relationships between cultural values and the dimensions of PTS contributes to the establishment of theoretical insights into the success factors of IS projects in DCs. Moreover, it also assists practitioners, particularly project managers, in maximizing the possibility of PTS, which has been shown to be a major determinant of overall project success.

Details

International Journal of Managing Projects in Business, vol. 6 no. 3
Type: Research Article
ISSN: 1753-8378

Keywords

Available. Content available
Article
Publication date: 14 June 2013

Derek H.T. Walker

103

Abstract

Details

International Journal of Managing Projects in Business, vol. 6 no. 3
Type: Research Article
ISSN: 1753-8378

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Article
Publication date: 6 March 2017

Darius Pacauskas and Risto Rajala

Information technology has been recognized as one of the keys to improved productivity in organizations. Yet, existing research has not paid sufficient attention to how…

1696

Abstract

Purpose

Information technology has been recognized as one of the keys to improved productivity in organizations. Yet, existing research has not paid sufficient attention to how information systems (ISs) influence the creative performance of individual users. The paper aims to discuss this issue.

Design/methodology/approach

This study draws on the theories of flow and cognitive load to establish a model of the predicted influences. The authors hypothesize that the information technology supports creativity by engaging individuals in a creative process and by lowering their cognitive load related to the process. To test these hypotheses, the authors employ a meta-analytical structural equation modeling approach using 24 previous studies on creativity and ISs use.

Findings

The results suggest that factors that help the user to maintain an interest in the performed task, immerse the user in a state of flow, and lower a person’s cognitive load during IS use can affect the user’s creative performance.

Research limitations/implications

The findings imply that a combination of the theories of flow and cognitive load complements the understanding of how ISs influence creativity.

Originality/value

This paper proposes an explanation on why ISs affect creativity, which can be used by scholars to position further research, and by practitioners to implement creativity support systems.

Details

Information Technology & People, vol. 30 no. 1
Type: Research Article
ISSN: 0959-3845

Keywords

Available. Open Access. Open Access
Article
Publication date: 11 June 2024

Manuel London and Christopher Zobrist

This conceptual article provides a basis for designing leader development programs that assess and train leaders to recognize demands for communication and how their personality…

841

Abstract

Purpose

This conceptual article provides a basis for designing leader development programs that assess and train leaders to recognize demands for communication and how their personality affects the ways they transmit information, influence others and form positive relationships.

Design/methodology/approach

Adult attachment theory, Big Five personality dimensions (extraversion, conscientiousness, agreeableness, openness to experience and neuroticism) and pro-social and social sensitivity personality traits are proposed to shape the extent to which leaders enact relational, transmission and manipulative models of communication. These personality dimensions and communication models are the basis for assessment and training leaders to use in-person and various electronic media in ways that promote listeners’ attention, understanding and psychological safety.

Findings

Secure attachment leaders who are extraverted, prosocial and socially sensitive are proposed to use high touch media to communicate in ways that establish positive relationships. Avoidant and anxious attachment leaders use low-touch media that are manipulative or mitigate accountability.

Practical implications

The behaviors associated with transmitting information, influencing others and forming relationships can be a basis for assessing leaders’ attachment styles. Leaders can learn to diagnose situations to determine the best mixes of communication models to meet the demands of the situation.

Originality/value

Leaders who are promoted to higher levels of responsibility need to learn how to communicate with multiple stakeholders often during times of challenge and stress. How they communicate is likely to be a function of their comfort with interpersonal relationships, which in turn affects their use of personal and impersonal media.

Details

Journal of Leadership Education, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1552-9045

Keywords

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