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Publication date: 1 January 2005

René Angoujard

René Angoujard, general manager of Novotel London West, describes how the hotel’s commitment to customer service excellence has underpinned its shift from high‐volume tourism to…

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Abstract

René Angoujard, general manager of Novotel London West, describes how the hotel’s commitment to customer service excellence has underpinned its shift from high‐volume tourism to convention hotel

Details

Strategic HR Review, vol. 4 no. 2
Type: Research Article
ISSN: 1475-4398

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