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Article
Publication date: 17 September 2019

Jo Moriarty, Caroline Norrie, Jill Manthorpe, Valerie Lipman and Rekha Elaswarapu

The purpose of this paper is to investigate the content, purpose and effectiveness of the handover of information between care home staff beginning and completing a shift.

334

Abstract

Purpose

The purpose of this paper is to investigate the content, purpose and effectiveness of the handover of information between care home staff beginning and completing a shift.

Design/methodology/approach

This was an exploratory study drawing on ethnographic methods. A total of 27 interviews with a range of care home staff, including managers, registered nurses, senior care workers and care workers were undertaken in five care homes selected to give a good contrast in terms of size, ownership, shift patterns and type of handover.

Findings

Most handovers were short – lasting 15 min or so – and were held in the office or secluded area in which staff could talk privately. They lasted longer in one home in which the incoming and outgoing shifts physically visited each resident’s room and the communal spaces. Staff felt that handovers were important for the efficient running of the home as well as to alert everyone to changes in a resident’s health or important events, such as a hospital appointment. In one home, handheld devices enabled staff to follow a resident’s care plan and update what was happening in real time.

Research limitations/implications

This was a small scale study based on data from a limited number of care homes.

Practical implications

The increasing popularity of 12 h shifts means that many homes only hold two short handovers early in the morning and in the evening when the night staff arrive. There appears to be a trend to reduce the number of staff paid to attend handover. Despite this, handovers remain an important component of the routine of a care home. The information contained in handover relates to the running of the care home, as well as residents’ wellbeing, suggesting that, while their content overlaps with written records in the home, they are not superfluous.

Originality/value

Although the literature on handovers in hospitals is extensive, this appears to be the first published study of handover practices in care homes.

Details

Working with Older People, vol. 23 no. 3
Type: Research Article
ISSN: 1366-3666

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Article
Publication date: 1 June 2007

Rekha Elaswarapu

165

Abstract

Details

Working with Older People, vol. 11 no. 2
Type: Research Article
ISSN: 1366-3666

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Article
Publication date: 1 June 2007

34

Abstract

Details

Working with Older People, vol. 11 no. 2
Type: Research Article
ISSN: 1366-3666

Access Restricted. View access options
Article
Publication date: 1 June 2007

28

Abstract

Details

Working with Older People, vol. 11 no. 2
Type: Research Article
ISSN: 1366-3666

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Article
Publication date: 21 February 2011

Jill Manthorpe and Jo Moriarty

Providing housing with care may seem to be integration at its best. This paper investigates the workforce implications of this form of provision with a focus on older people with…

226

Abstract

Providing housing with care may seem to be integration at its best. This paper investigates the workforce implications of this form of provision with a focus on older people with high support needs.

Details

Journal of Integrated Care, vol. 19 no. 1
Type: Research Article
ISSN: 1476-9018

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