Jean Hirons and Regina Reynolds
The challenges to traditional cataloguing posed by electronic publishing, in particular, serials publishing, are described. The revision of the Anglo‐American Cataloguing Rules…
Abstract
The challenges to traditional cataloguing posed by electronic publishing, in particular, serials publishing, are described. The revision of the Anglo‐American Cataloguing Rules, 2nd ed. rev. to accommodate these changes and to better reflect seriality is discussed in terms of various recommendations that will be included in a report to the Joint Steering Committee for Revision of AACR and available for worldwide review.
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Eva Sorrell and Manuel Urrizola
To report on the 20th North American Serials Interest Group held in Minneapolis, Minnesota, in May 2005.
Abstract
Purpose
To report on the 20th North American Serials Interest Group held in Minneapolis, Minnesota, in May 2005.
Design/methodology/approach
Provides a concise review of the conference, whose theme was Roaring into our 20s.
Findings
A variety of topics of interest to serialists were covered in the programs through plenary, concurrent and workshop sessions.
Originality/value
This paper is a useful summary of a conference of interest to library and information management professionals.
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Colby Riggs, Yan Han and Julia Gelfand
Aims to provide highlights from the American Library Association (ALA) 2005 Midwinter meeting.
Abstract
Purpose
Aims to provide highlights from the American Library Association (ALA) 2005 Midwinter meeting.
Design/methodology/approach
Provides a brief report of the meeting held in Boston, MA. in January 2005.
Findings
Outlines how the Public Library Association (PLA) debuted blogging at this meeting and provides a summary of the ever popular ALA Technology Showcase – the highlights of which included shared networks, library data mining and audio archives. Concludes with highlights from various Library and Information Technology Association (LITA) meetings and discussions and a detailed report on the Standards Interest Group.
Originality/value
A report of interest to library and information management professionals.
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D. Pokhrel, B.S. Bhandari and T. Viraraghavan
The purpose of the paper is to evaluate the published information on natural hazards and their implications in the environment.
Abstract
Purpose
The purpose of the paper is to evaluate the published information on natural hazards and their implications in the environment.
Design/methodology/approach
The published data/information on natural hazards were collected and analyzed.
Findings
An analysis of the disaster data (1983‐2003) showed that a total of 1,063 lives on an average were claimed by natural calamities (earthquake, landslide, flood, fire, windstorm, epidemics and avalanche) each year. Water‐induced (flood and landslide) disasters alone contributed to 31.8 percent of the total deaths. Epidemics claimed the maximum number of deaths (55.9 percent) especially in the post‐disaster period. Many of these epidemics occurred due to the contamination of the drinking water sources by flash floods, and landslides. Poor sanitation, unsafe water and unhealthy living conditions contributed to major outbreaks of water‐borne diseases especially in the monsoon period claiming numerous lives.
Originality/value
Published information on natural hazards and implications on environment is limited. This paper integrated and analyzed 21 years of disaster data. A discussion of environmental implication is provided.
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Kris De Welde, Marjukka Ollilainen and Catherine Richards Solomon
Feminist leadership and administrative praxis include areas overlooked or devalued by traditional leadership. In this chapter, the authors explore how academic administrators in…
Abstract
Feminist leadership and administrative praxis include areas overlooked or devalued by traditional leadership. In this chapter, the authors explore how academic administrators in the United States who self-identify as “feminist” integrate their feminist values into daily praxis, decisions, and implementation – or revision – of institutional policies. The goals of this study are to identify how feminist values inform praxis and how feminist administrators’ praxis produce successful changes. Through in-depth, semi-structured, qualitative interviews with feminist administrators in higher education, the authors find commonalities in feminist values, in how those values shape administrators’ interactions, and how they inform initiatives and policies on which administrators have worked. Feminist administrators rely on values such as transparency, collaboration, inclusivity, empowering others, and being mindful of power and personal biases. These values informed their interactions with faculty, staff, and students as well as formal policies and initiatives, which were infused with feminist principles in their efforts to make academe more just.
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Regina Frey-Cordes, Meike Eilert and Marion Büttgen
Frontline service employees (FSEs) face high demands of emotional labor when dealing with difficult, and sometimes even uncivil, customer behavior while attempting to deliver…
Abstract
Purpose
Frontline service employees (FSEs) face high demands of emotional labor when dealing with difficult, and sometimes even uncivil, customer behavior while attempting to deliver service with a smile. The purpose of this study is to investigate whether employees reciprocate uncivil customer behavior. The authors investigate two potential processes – ego threat and perceived interactional justice – and further address boundary conditions of this effect.
Design/methodology/approach
The data for this paper were collected in three studies: one field experiment and two online experiments using adult samples. Hypotheses were tested and data was analyzed using ANOVA and regression-based modeling approaches.
Findings
Findings from a field-experimental study and online experiments show that FSEs offer lower service levels to uncivil customers. The authors further find that this effect is mediated by a perceived ego threat and that employees’ regulation of emotion (ROE), as part of their emotional intelligence, attenuates the effect of perceived ego threats on service levels.
Research limitations/implications
This study finds that perceived ego threat (but not perceived interactional justice) explains why employees respond negatively to uncivil customer behavior. Therefore, it offers an emotion-driven explanation of retaliatory behavior in frontline service contexts. Implications for theories focusing on service value co-destruction and customer incivility are discussed.
Practical implications
The findings from this research show that ROE attenuates the impact of perceived ego threat on employee retaliatory behavior. Managerial implications include developing and training employees on emotion regulation. Furthermore, managers should identify alternative ways for restoring an employee’s ego after the employee experiences uncivil customer behavior.
Originality/value
The authors propose and test two processes that can explain why employees reciprocate uncivil customer behavior to gain a deeper understanding of which processes, or a combination of the two, drive employee responses. Furthermore, the authors shed insights into boundary conditions and explore when employees are less likely to react to uncivil customer behavior while experiencing ego threat.
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The objectives of this paper are threefold. First, the paper seeks to present principles of crisis management, and crisis preparation and recovery. Second, it aims to narrate the…
Abstract
Purpose
The objectives of this paper are threefold. First, the paper seeks to present principles of crisis management, and crisis preparation and recovery. Second, it aims to narrate the 2008 events to give context for this case study. Third, it seeks to present a conceptual framework for food industry crisis management in the context of food recalls. Finally, it sets out to present conclusions concerning the food recall, managerial changes, limitations, and future research directions.
Design/methodology/approach
The paper chose an exploratory case‐study design to guide the study, based on Yin's argument that case studies are the preferred strategy when “how” or “why” questions are being posed, and when the focus is on a modern phenomenon within a real‐life context. Such a design is particularly appropriate for understanding the details and complexity of a phenomenon. A survey study was focused on formal interviews onsite and at the Toronto plant where the recall occurred.
Findings
Differences in institutional and relational rules and subsequent management actions during the food recall are linked to the four axes represented in this study. Based on the findings, values played a key role in crisis management at Premiere Quality Foods during the recall.
Research limitations/implications
The incident reported in this paper was not compared with any other recalls. The survey also had a limited number of respondents. Several areas of crisis management in the context of a food recall are opened to researchers who have developed a particular interest in the subject. Scholars could explore the conditions that enable or inhibit an organization in effectively detecting and interpreting early crisis warning signals that often lead to a food recall.
Originality/value
The mechanics of crisis management and food recalls are a dangerously under‐developed field. This paper proposes a way of identifying relevant principles for crisis management and discusses a communication problem that is prevalent in food recalls. The paper considers both internal and external causal factors of crisis management related to food recalls. Today's concepts of crisis and food recalls are no longer mainly externally oriented; they are systemic in nature.