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This study protocol provides an overview of research aimed to evidence social work contributions to general practitioner (GP) clinics and evaluating the value of social workers and students in such settings. The research will facilitate and evaluate 12 months service delivery by social workers and students who will be employed in North Queensland GP clinics.

The study will be conducted in three phases. The first phase will involve developing partnerships and contractual arrangements to co-fund social workers to be employed in GP clinics. In the second phase, social workers and social work students will be practicing in GP settings and systematically recording basic demographics about their patients, areas of health and interventions. This data will be collated and correlated. Patient feedback surveys and a pre- and post-well-being scale will be applied to evaluate the outcomes of interventions. In the final phase, feedback about the value and contribution of social work in a GP setting will be sought from key GP practice stakeholders via an online survey tool to evaluate the research.

Further data is needed to evidence the contribution and outcomes of social work practice in Australia and elsewhere. It is important that social work and GPs work together to evidence and evaluate the outcomes and contribution of social work to develop sustainable funding pathways for embedding social work in GP clinics.

This is an innovative study design that will use various data sources to identify, quantify and evaluate the contribution of social work in general practice. It allows for stakeholders feedback that can contribute to policy review and the development of funding pathways to advance the inclusion of social work in integrated team care.

This paper seeks to discuss the development of a prototype index of the factors influencing mental wellbeing in local areas in England.

To support developments in mental health policy, a prototype version of an index of the extent of factors affecting wellbeing was developed for the 149 local government areas (local authorities). The work was based on a well‐developed conceptualisation of factors affecting mental wellbeing set out in a current Department of Health background paper. This identified five domains of relevant factors with positive and negative influences in each. For each of the five domains (“a positive start in life”, “resilience and a safe and secure base”, “integrated physical and mental health” “sustainable, connected communities”, and “meaning and purpose”), the authors attempted to find proxy measures of positive and risk factors among routinely collected government statistics. This proved difficult; measures for positive factors in three domains and risk factors in four domains were identified. These were combined to give scores for overall positive and negative influences on wellbeing and a resulting overall index. This was done using the methods developed for the English Index of Multiple Deprivation.

Positive factor scores are generally higher in rural areas, particularly the West Midlands, Bedfordshire, and Cambridgeshire, a southerly strip from Somerset and Dorset to Surrey, and Yorkshire, and Northumberland in the north. In London, Richmond, Bromley, and Havering score highly. High‐risk factor scores are generally seen in most urban areas, with a band of high scores from Liverpool and Manchester, through the West Yorkshire towns to Hull and Scunthorpe, clusters in the North East around Tyneside and Teesside and central London, particularly Hackney, Haringey, Islington, Southwark, Lambeth, and Kensington and Chelsea. In London, Richmond, Harrow, and Redbridge have notably low scores. Some notable regional differences were seen in the patterns of positive and risk rankings. The North East, Yorkshire and the Humber, and the North West stand out as having generally higher positive scores for any level of risk than Midland and Southern regions; London authorities have the lowest positive – in relation to risk scores.

The authors hope that the publication of a pilot study may prove helpful in identifying some of the issues which will need to be tackled if a fully working index in this area is to be developed.

Purpose – The purpose of this article is to investigate one core research question: How can health information technology (HIT) be assessed in a national health care system context?

Design/methodology – We examine this question by taking a systematic approach within a national care system, in which the purpose of HIT is to contribute to a common national health care system's goal: to promote population health in an efficient way. Based on this approach we first develop a framework and our criteria of assessment, and then using Taiwan as a case study, demonstrate how one can apply this framework to assess a national system's HIT. The five criteria we developed are how well does the HIT (1) provide accessible and accurate public health and health care information to the population; (2) collect and provide population health and health care data for government and researchers to analyze population health and processes and outcomes of health care services; (3) provide accessible and timely information that helps to improve provision of cost-effective health care at an institutional level and promotes system-wide efficiency; (4) minimize transaction and administrative costs of the health care system; and (5) establish channels for population participation in governance while also protecting individual privacy.

Findings – The results indicate that Taiwan has high levels of achievement in two criteria while falling short in the other three. Major lessons we learned from this study are that HIT exists to serve a health care system, and the national health care system context dictates how one assesses its HIT.

Originality/value – There is a large body of literature published on the implementation of HIT and its impact on the quality and cost of health care delivery. The vast majority of the literature, however, is focused on a micro institutional level such as a hospital or a bit higher up, on an HMO or health insurance firm. Few have gone further to evaluate the implementation of HIT and its impact on a national health care system. The lack of such research motivated this study. The major contributions of this study are (i) to develop a framework that follows systems thinking principles and (ii) propose a process through which a nation can identify its objectives for HIT and systematically assess its national HIT system. Using Taiwan's national health care system as a case study, this paper demonstrated how it can be done.

Logistical facility location decisions can make a crucial difference in the success or failure of a company. Geographical Information Systems (GIS) have recently become a very popular decision support system to help deal with facility location problems. However, until recently, GIS methodologies have not been fully embraced as a way to deal with new facility location problems in business logistics. This research makes a framework for categorizing empirical facility location problems based on the intensity of the involvement of GIS methodologies in decision making. This framework was built by analyzing facility location models and GIS methodologies. The research results revealed the depth of the embracement of GIS methodologies in logistics for determining new facility location decisions. In the new facility location decisions, spatial data inputs are almost always coupled with the visualization of the problems and solutions. However, the usage of GIS capability solely (i.e. suitability analysis) for problem solving has not been embraced at the same level. In most cases, the suitability analysis is used together with special optimization models for choosing among the multiple alternatives.

Rachel Banning was assigned a new role in HR with the responsibility to update recruitment and orientation systems to meet the rapidly growing demand for manpower at McCune Contracting, an oilfield services provider in Alberta, Canada. McCune’s industry peers were competing to attract the same skilled employees, within a relatively small talent pool. The HR team was only a few short weeks away from the upcoming peak “turnaround season” when they would be expected to recruit and deploy 500 new temporary workers for their clients’ sites. Banning knew she had to take immediate actions to fix as many of the systems issues as possible and to eventually set the team up with a more permanent solution for systems integration.

The authors had access to McCune Contracting to complete field research for this case.

The case is designed for business students at both graduate and undergraduate levels. The case can be used in operations management courses to discuss the topic of process analysis and operations strategy or in management information system courses as a comprehensive case study for use at the end of the course. The case might particularly appeal to students who have worked in human resources management areas or the service industry.

Theoretical underpinnings include a process view of organizational performance, internal supplier and internal customer orientation, performance improvement, information systems integration and value chain analysis.

This paper aims to provide perspectives on human capital challenges for the events industry in Canada. Industry and educator perspectives are featured in two segments of the paper.

This paper provides an overview of the events sector in Canada and includes a literature review clarifying key definitions and terms. Industry and educator perspectives highlight ongoing discussions related to some of the human capital challenges identified in the paper.

This paper explores challenges related to human capital such as the pressures of working in the events industry and finding a work – life balance given the demands of the profession. Human capital challenges related to the preparedness of professionals and the need for continued certification and training are also discussed. A potential solution considers licensing and industry-wide certification. Consideration of the benefits and requirements of industry-wide certification and licensing is ongoing.

This paper emphasizes the need for cooperation between industry and educators to ensure that new events professionals have the necessary skills training and can recognize the need to contribute to the events industry throughout their careers.

This paper considers perspectives from education and industry and emphasizes challenges that are relevant and current for existing and future events professionals in Canada.