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The vehicle routing problem (VRP) is critical for the successful execution of logistics activities. However, there is strong evidence that efficiently solving the VRP is often complicated and requires more powerful – and possibly intelligent – support tools. In accordance with this necessity, the present study proposes a decision support system (DSS) applicable to the VRP, which includes both initial planning and replanning phases to support the real-time operations.

The proposed DSS lies at the basis of resilience thinking to provide a capacity to absorb and withstand the impact of disruptions, where resilience is connected with the factors of preparedness, flexibility and redundancy. These factors are approached in this study through a number of operational strategies in the reactive and proactive modes. The DSS includes a multi-layer perceptron neural network to predict changes that may arise in dynamic contexts, a modified k-means clustering algorithm to group customers with both static and dynamic attributes and two mixed-integer programming models to produce primary and alternate routing plans.

The research is motivated by the operational challenges faced by a collaborative networked clinical laboratory, which seeks to enhance efficiency and productivity in the daily management of medical sample collection and delivery through the implementation of increased automation. The findings reveal that centralized planning leads to heightened vulnerability in route planning and increased costs for replanning. Furthermore, the effectiveness of resilience-enhancement strategies varies based on the source and level of uncertainty.

The contributions of this paper are as follows: incorporating resilience thinking into the operational planning of logistics services, managing the decision-making of transport and collection companies through a DSS framework to ensure proper support to real-time operations, addressing the clustered VRP in a dynamic setting and adopting forecasting approaches to cover possible sources of dynamism.

This study aims at investigating the effect of psychological empowerment on job burnout and competitive advantage with the mediating role of organizational commitment and creativity.

The statistical population included all the managers and staffs of Tooka Company in Iran, and for data analysis, 120 completed questionnaires were used. Data analysis was carried out by SPSS 18 and Amos 20 software and structural equation modeling method. To test the mediating relationships, bootstrap method was used.

The findings showed that psychological empowerment has a significant direct effect on job burnout and competitive advantage. Also, psychological empowerment has a significant indirect effect on job burnout through the mediating role of organizational commitment. In addition, psychological empowerment has a significant indirect effect on competitive advantage through the mediating role of organizational creativity.

This study is among the first to investigate the relationship between psychological empowerment, job burnout, competitive advantage, organizational commitment and creativity.

El trabajo tiene como objetivo investigar el efecto del empoderamiento psicológico en el burnout y la ventaja competitiva, junto con el papel mediador del compromiso y la creatividad de la organización.

La población incluyó a todos los gerentes y personal de la Compañía Tooka en Irán. Para el análisis de datos se utilizaron 120 cuestionarios completos. El análisis de los datos se realizó mediante el software SPSS 18 y Amos 20 y el método de modelado de ecuaciones estructurales. Para probar las relaciones de mediación, se utilizó el método bootstrap.

Los resultados muestran que el empoderamiento psicológico tiene un efecto directo significativo en el burnout y la ventaja competitiva. Además, el empoderamiento psicológico tiene un efecto indirecto significativo en el burnout a través del papel mediador del compromiso organizacional. Además, el empoderamiento psicológico tiene un efecto indirecto significativo sobre la ventaja competitiva a través del papel mediador de la creatividad organizacional.

Este trabajo es uno de los primeros en investigar la relación entre empoderamiento psicológico, burnout, ventaja competitiva, compromiso organizacional y creatividad.

A pesquisa atual teve como objetivo investigar o efeito do empoderamento psicológico na síndrome de Burnout no trabalho e na vantagem competitiva com o papel mediador do compromisso organizacional e da criatividade.

A população estatística inclui todos os gestores e funcionários da Tooka Company no Irã e para a análise de dados, foram utilizados 120 questionários. A análise de dados foi realizada em SPSS 18 e amos 20 e com a metodologia de equações estruturais. Para testar os relacionamentos mediadores, o método bootstrap foi usado.

Os resultados mostraram que o empoderamento psicológico tem um efeito direto significativo no Burnout no trabalho e na vantagem competitiva. Além disso, o empoderamento psicológico tem um efeito indireto significativo no Burnout no trabalho através do papel mediador do compromisso organizacional. Além disso, o empoderamento psicológico tem um efeito indireto significativo na vantagem competitiva através do papel mediador da criatividade organizacional.

Esta pesquisa está entre as primeiras a investigar a relação entre empoderamento psicológico, Burnout no trabalho, vantagem competitiva, compromisso organizacional e criatividade.