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The purpose of this paper is to explore the conversation activities of design teams to negotiate task conflict and reach consensus.

Four case studies were conducted to analyse the conversation activities that teams use in the course of design projects.

The conversation activities that teams used to negotiate conflict and bring about consensus were identified. These conversation activities are associated with collaboration, communication and social skills enabling teams to engage in the high level of information exchange and negotiation that is required to manage task conflict. How they were used to negotiate conflict and help reach consensus is also discussed.

The findings from this research are based on a small number of participants; hence, it cannot be generalised without further study with larger groups. However, the questions this paper has raised can be generalised to other design tasks and groups.

The findings have implications for the management of design teams and teams working on complex unstructured problems both in industry and education. They highlight how conflict can be constructively managed to bring about consensus that integrates the knowledge and perspective of all team members.

The benefits of task conflict have been disputed in the literature. This research has identified the conversation activities that facilitate the constructive management of task conflict to bring about consensus that integrates the perspectives and knowledge of a team.

This study began with the following question: how hospitality concepts have contributed to the quality of cities and to the qualification of urban tourist destinations. Therefore, the purpose of this paper is to analyze the historical evolution of the concepts of hospitality and their implications in the contemporary concept of the hospitality of the built space.

In this study an analytical empirical approach was used, focusing on the concepts and paradigms that support the studies of the hospitality of built space. The method was based on the representation of hospitality as spatial reading indexes according to the categories of analysis: identity, accessibility, and readability, as stated by Grinover (2007), Raymond (1997) and Lynch (1997). The empirical study, in the Brazilian context, took as its object of analysis the urban hospitality of the three cities that were capitals of Brazil throughout its history: Salvador da Bahia, Rio de Janeiro and Brasília.

The results of the research confirm the pertinence of the categories of analysis proposed for the understanding of hospitality of the built space and proposes other categories of analysis related to accessibility in its interfaces with identity and readability.

This study can contribute with new understandings in the field of the hospitality of the built space as support to public managers and trade tourist managers that can give quality to the urban space for tourists, and for the citizens as well. Because, in the Brazilian context, the formulation of public policies for public transport services, mobility, accessibility and recreation areas are linked to public managers; in the same way that private initiatives and incentives for leisure, entertainment, and tourism are linked to the managers of the tourist trade.

New possibilities of the understanding of urban hospitality in tourist destinations by the categories of analysis listed – identity, readability and accessibility. Accessibility was the spatial condition that most needed attention as urban hospitality in the Brazilian tourist destinations studied. Otherwise, a contribution was made to the area of study in urban hospitality, given the scarcity of scientific literature on the subject.

National policy in Ireland states that all teachers are teachers of Social Personal and Health Education (SPHE). However national evaluations identify that all teachers do not subscribe to this view. This research aimed to examine the experiences and attitudes of undergraduate students towards teaching SPHE.

An on‐line questionnaire including closed and open questions was distributed to all undergraduate post primary teacher education students (N=1105) in the University of Limerick which is the largest provider of teacher education in Ireland. None of the respondents had exposure to third level education in SPHE or more generally in health education.

A response rate of 44.7 per cent was achieved (N=494). Only 24.5 per cent indicated that they plan to teach SPHE on graduation. There were significant gender differences in relation to students' intention to teach SPHE on graduation. Incentives to teach were less altruistic for males (money and job security) than females (personal interest in the subject).

The convenience sampling approach was useful in illuminating the attitudes of the undergraduate students sampled, however replication across teacher education programmes nationally is warranted. Inclusion of teacher educators' perspectives would also be valuable.

There is a clear need for health promotion to be placed on the pre‐service teacher education curriculum. In addition, it is necessary to take into account pre‐service teacher attitude towards SPHE and gender differences in the design of the post primary teacher education curriculum.

This paper offers insight into how pre‐service teachers perceive their role in SPHE. It illuminates some challenges facing teacher educators in this field.

All scholarly writing must straddle the universal and the particular. The universal is commonly addressed in terms of theoretical frameworks and analytical models, supported by the objectivity norm that has guided scientific inquiry since its inception. The particularities, on the other hand, the details and the nuts and bolts of everyday life and organizational reality, are oftentimes associated with subjectivity and therefore raise concern regarding the scholar’s preferences and convictions. In order to better balance objectivity and subjectivity in the organization studies literature, it is important to pay attention to how the choice of literary style may apprehend and convey organizational realities. The paper aims to discuss these issues.

Discussing the role of literature, and the work of the American short-story writer and poet Raymond Carver, more specifically, as a domain wherein language resonates with the pace and breathing of everyday life, it is suggested that an increased level of “lyrical sensibility” in scholarly vocabularies is conducive to more nuanced accounts of organizational practices. To substantiate Carver’s argument, ethnographies of occupational work is referenced and compared to Carver’s work.

Carver’s emphasis on writing stories and dialogs that do not hide behind jargon, nor impose unnecessary literary experiments or heavy-handed literary vocabularies on texts, is exemplary to organization researchers. In particular, Carver emphasizes the role of materiality and objects in his stories, the understated tension and concealed conflicts in social situations and relations, and points at how individuals interpret situations wherein they are located; in many cases, leading to apathy and indolence as the protagonists cannot consider meaningful ways to handle perceived issues or to move along. Carver’s emphasis on mundane experience is therefore conducive to a wider recognition of subjectivity in organization studies.

The paper broadens the discussion about organization studies writing by introducing the work of Raymond Carver, a seminal author only sparsely featured in organization and management studies.

Develops an original 12‐step management of technology protocol and applies it to 51 applications which range from Du Pont’s failure in Nylon to the Single Online Trade Exchange for Auto Parts procurement by GM, Ford, Daimler‐Chrysler and Renault‐Nissan. Provides many case studies with regards to the adoption of technology and describes seven chief technology officer characteristics. Discusses common errors when companies invest in technology and considers the probabilities of success. Provides 175 questions and answers to reinforce the concepts introduced. States that this substantial journal is aimed primarily at the present and potential chief technology officer to assist their survival and success in national and international markets.

Identifies key activities that network users can perform in order to use the network effectively. Offers recommended reading, from beginner to expert user status. Explains some commonly used terms (e.g. Turbo Gopher with Veronica!). Lists useful Internet resources.

This paper proposes that those who study diversity conflict recognize the distinction between first‐order diversity conflict and second‐order diversity conflict. The former refers to discrimination, while the latter refers to disputes over remedies designed to eliminate discrimination. First‐order disputes affect subordinant group members most strongly in the organization, are morally unambiguous for most, and are organized around set organizational and societal procedures. Second‐order disputes involve dominant as well as subordinant group members (so that more people are affected), are more morally ambiguous, and lack set procedures for dealing with them. As a result, second‐order disputes tend to remain hidden, despite being wide‐spread, resulting in autistic hostility. The presence of second‐order conflict may undermine efforts to resolve first‐order disputes, and lead to escalation of conflict between people from different identity groups. Recognizing this distinction is critical for understanding the dynamics of diversity conflicts.

The purpose of this paper is to describe lessons learned from integrating student-managed investment funds (SMIFs) in finance education systems based on the case of the Raymond Rebsamen Investment Fund at the Sam M. Walton College of Business, University of Arkansas.

The paper has three main parts. First, it describes how the Rebsamen Fund operates as an integral part of undergraduate and graduate finance education at the Walton College. Second, it explains how the Fund spawned creation of sister funds, an institute, a 62-seat trading center, and coordinates with other agencies and stakeholders. Third, it lists strengths, weaknesses, opportunities and threats facing future SMIF integration into finance education.

The use of innovative experiential learning solutions like SMIFs bridging theory and practice can be enhanced by integrating them into effective systems of finance education.

Lessons learned include benefits of SMIF management by class, licensing and professional certification, trading centers, use of SMIF finances to support other components of education, proliferation of SMIFs, SMIF stimulation of academic units like centers/institutes, SMIF facilitation of collaboration, importance of tying SMIFs to student finance clubs, coordination of industry speaker visits between SMIF classes and clubs, and use of SMIFs in addressing cutting-edge challenges.

This paper discusses how SMIFs can be integrated in finance education.

The purpose of this paper is to examine the role of non-governmental organizations (NGOs) in home-stay arrangements in Ghana’s cultural city, Kumasi, and further assess NGO intermediation of home-stay from home-stay operators’ and international volunteer tourists’ perspectives.

A mixture of quantitative and qualitative approaches is used to target three main stakeholders of volunteer tourism including international volunteer tourists, home-stay operators, and local NGOs.

There are seven major roles played by volunteer NGOs in the home-stay arrangement. However, from operators’ perspective, NGOs may hinder the economic viability of home-stay through inadequate/low payment.

The study highlights the unexplored brokerage role of NGOs in volunteer tourism in home-stay intermediation and its implications for sustainable tourism.

In October 2004, Mr. Richard Sands, CEO of Constellation Brands, evaluated the potential purchase of The Robert Mondavi Corporation. Sands felt that Mondavi's wine beverage products would fit into the Constellation portfolio of alcohol beverage brands, and the opportunity to purchase Mondavi for a highly favorable price was quite possible due to recent management turmoil at that company. However, should it be purchased, strategic and operational changes would be necessary in order to fully achieve Mondavi's potential value. In making a decision, students need to consider the attractiveness of the wine industry, its changing structure, its share of the overall market for beverages, and rival firms' strategies. As rival bidders may emerge for Mondavi's brands, Constellation must offer a price that demonstrates its serious intent to acquire Mondavi.