Tom Kmetz and Ray Bailey
To examine the issues involved with migrating an academic library's web site to a commercial content management system (CMS) within a campus‐wide implementation.
Abstract
Purpose
To examine the issues involved with migrating an academic library's web site to a commercial content management system (CMS) within a campus‐wide implementation.
Design/methodology/approach
The old and new web sites are described in terms of their histories, technologies, and structures. Key issues relating to the migration are identified and some concerns and benefits are listed.
Findings
Although proprietary systems are restrictive in some ways, the technological, organizational, and work flow advantages to the CMS which was employed are significant. An entirely different set of issues emerge when a library participates in a campus‐wide implementation as opposed to one which is librarywide.
Originality/value
This may be the first case study of a CMS migration that is both campus‐wide and using a commercially available system. The current trend in academic libraries toward home‐grown systems could some day be reversed as the commercial CMS market evolves.
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Treena Gillespie Finney and R. Zachary Finney
In this study, the aim is to empirically examine the relationship between students' perceptions of themselves as customers of their university and their educational attitudes and…
Abstract
Purpose
In this study, the aim is to empirically examine the relationship between students' perceptions of themselves as customers of their university and their educational attitudes and behaviors. It also seeks to investigate the extent to which students' characteristics predict their involvement with education.
Design/methodology/approach
The authors obtained data by surveying 1,025 students from a medium‐sized university in the southern United States.
Findings
Consistent with exchange theory, students who perceived themselves as customers were more likely to feel entitled and to view complaining as beneficial. Satisfaction with their university, but not their perceptions of themselves as university customers, predicted educational involvement. Not surprisingly, students who were more involved in their education tended to be older, have higher grade point averages, and attend class more often. However, these students also felt more entitled to outcomes, although they did not differ in their perceptions of whether or not they were customers of the university.
Practical implications
Students who view themselves as customers are likely to hold attitudes and to engage in behaviors that are not conducive to success. However, if the aim is to increase student involvement, how the student's role is defined is less important than efforts to build student satisfaction with the university.
Originality/value
This is one of the first studies to examine empirically the prevalence and effects of student‐as‐customer perceptions. In addition, this study serves as a basis for better understanding the drivers of student involvement.
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To introduce the special theme issue on “Content management systems”.
Abstract
Purpose
To introduce the special theme issue on “Content management systems”.
Design/methodology/approach
Each of the articles in the theme are described in brief.
Findings
The articles cover a range of topics from implementation to interoperability, object‐oriented database management systems, and research about meeting user needs.
Originality/value
Libraries have only just begun to realize that their web presence is potentially as rich and complex as their online catalogs, and that it needs an equal amount of management to keep it under control.
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Abstract
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Amit Karna, Rajesh Upadhyayula and Vikas Kumar
Emerging Market Multinationals (EMNCs) are often seen as firms with singular identity. While they may share certain characteristics, EMNCs are seldom orchestrated and managed in…
Abstract
Emerging Market Multinationals (EMNCs) are often seen as firms with singular identity. While they may share certain characteristics, EMNCs are seldom orchestrated and managed in the same manner. Through a cluster analysis of outward foreign direct investment data of EMNCs from India, we propose taxonomy of EMNCs based on their mode of operation, industry in which they operate, region where they invest and the amount invested. We use a dataset spread over 2007–2013, constituting investment data of 4,824 Indian firms into 7,238 foreign entities. Based on a two-step clustering approach, we propose three strategic archetypes of EMNCs: Global Service Providers, Integrated Manufacturers, and Established Internationalizers. The Global Service Providers mainly consists of firms operating in developed markets with an intention to serve their client needs through wholly owned subsidiaries. Integrated Manufacturers are firms that are primarily operating in other developing markets to sell their products through joint ventures and also present in developed markets through wholly owned subsidiaries – to acquire technology and other resources. The Established Internationalizers are large EMNCs with highest levels of investments, and relatively similar to the Western multinationals. We analyze the characteristics of these three groups of EMNCs based on their strategy and investment behavior, to derive insights into the heterogeneity across EMNCs. We discuss our findings and lay out future directions for research in the area.
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The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the 1970 Act…
Abstract
The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the 1970 Act (which has been amended by the Sex Discrimination Act 1975) provides:
Food administrators engrossed in their own problems of protecting the consumer under the various Acts, Orders, Regulations and other Statutory Instruments tend to forget that…
Abstract
Food administrators engrossed in their own problems of protecting the consumer under the various Acts, Orders, Regulations and other Statutory Instruments tend to forget that there is another side to the law relating to the sale of food (and of goods generally). Our branch of the law is all statute‐made; the other branch is certainly expressed in statute, chiefly the Sale of Goods Act, 1893, but it merely gives expression to selling and buying principles that reach far back into the recesses of legal history and not a few of them have come down to us, practically unaltered, from the Roman jurists. The Food and Drugs Act, 1955, is a measure by which the State seeks to protect the consumer by imposing penalties on the wrongdoer—a branch of Criminal Law. The Sale of Goods Act, 1893, represents a code of conduct as between buyer and seller—a branch of Civil Law, giving to the buyer a right of private action for damages in certain circumstances. In the first, the State looks after the consumer; in the latter, he must take care of himself.
Mahesh Subramony, Karen Ehrhart, Markus Groth, Brooks C. Holtom, Danielle D. van Jaarsveld, Dana Yagil, Tiffany Darabi, David Walker, David E. Bowen, Raymond P. Fisk, Christian Grönroos and Jochen Wirtz
The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams…
Abstract
Purpose
The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams, providing propositions, and articulating new directions for theory and empirical inquiry.
Design/methodology/approach
Seven scholars provide short reviews of the core topics and findings from four employee-related research streams – collective turnover, service climate, emotional labor, and occupational stress; and generate propositions to guide future theoretical and empirical work. Four distinguished service scholars – David Bowen, Ray Fisk, Christian Grönroos, and Jochen Wirtz comment upon these research streams and provide future directions for accelerating employee-related research in service management.
Findings
All four research-streams yield insights that have the potential to advance service management research. Commentaries from the distinguished scholars further integrate this work with key concerns within service management including technology-enablement, transformative services, and service strategy.
Originality/value
This paper is unique in its scope of coverage of management topics related to service and its aim to promote interdisciplinary dialog between service management scholars and researchers conducting employee-related research relevant to services.
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Industrialized world‐based healthcare providers are increasingly off‐shoring low‐end healthcare services such as medical transcription, billing and insurance claims. High‐skill…
Abstract
Purpose
Industrialized world‐based healthcare providers are increasingly off‐shoring low‐end healthcare services such as medical transcription, billing and insurance claims. High‐skill medical jobs such as tele‐imaging and tele‐pathology are also being sub‐contracted to developing countries. Despite its importance, little theory or research exists to explain what factors affect industry growth. The article's goals, therefore, are to examine economic processes associated with developing economies' shift from low‐ to high‐value information technology enabled healthcare services, and to investigate how these differ in terms of legitimacy from regulative, normative and cognitive institutions in the sending country and how healthcare services differ from other services.
Design/methodology/approach
This research is conceptual and theory‐building. Broadly, its approach can be described as a positivistic epistemology.
Findings
Anti off‐shoring regulative, normative and cognitive pressures in the sending country are likely to be stronger in healthcare than in most business process outsourcing. Moreover, such pressures are likely to be stronger in high‐value rather than in low‐value healthcare off‐shoring. The findings also indicate that off‐shoring low‐value healthcare services and emergent healthcare industries in a developing economy help accumulate implicit and tacit knowledge required for off‐shoring high‐value healthcare services.
Research limitations/implications
The approach lacks primary data and empirical documentation.
Practical implications
The article helps in understanding industry drivers and its possible future direction. The findings help in understanding the lens through which various institutional actors in a sending country view healthcare service off‐shoring.
Originality/value
The article's value stems from its analytical context, mechanisms and processes associated with developing economies' shift to high‐value healthcare off‐shoring services.
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Mobile dating apps are widely used in the queer community. Whether for sexual exploration or dating, mobile and geosocial dating apps facilitate connection. But they also bring…
Abstract
Mobile dating apps are widely used in the queer community. Whether for sexual exploration or dating, mobile and geosocial dating apps facilitate connection. But they also bring attendant privacy risks. This chapter is based on original research about the ways gay and bisexual men navigate their privacy on geosocial dating apps geared toward the LGBTQI community. It argues that, contrary to the conventional wisdom that people who share semi-nude or nude photos do not care about their privacy, gay and bisexual users of geosocial dating apps care very much about their privacy and engage in complex, overlapping privacy navigation techniques when sharing photos. They share semi-nude and nude photos for a variety of reasons, but generally do so only after building organic trust with another person. Because trust can easily break down without supportive institutions, this chapter argues that law and design must help individuals protect their privacy on geosocial dating apps.