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Over the last decades, our global outlook has changed rapidly in many ways. What used to be no longer is: the fall of the Berlin wall, the disintegration of the U.S.S.R., and the emergence of common trade markets are just a few examples of big changes that are affecting our every day life. One big change in particular has turned our whole business community upside down: the globalisation of world markets.

This chapter presents the results of the collective experience of two professors and three students in implementing WebQuests in a preservice English education component. The first part of the chapter provided a definition of WebQuests, situating this particular proposal within the literature on second language education and the Colombian and Latin American contexts. The authors found that the paucity of studies on designing WebQuests, specifically in Latin America, became one of the strengths of their work. The next section situated how implementing WebQuests in this preservice program enabled an expansion of the actual conceptual framework that is currently in place for WebQuests by adding ideas about competences and socio-cultural and critical thinking theories. However, there is an explanation about how WebQuests became a very feasible alternative to respond to the curricular demands of their institution. Next, the authors shared a multi-vocal account, from every author's vantage point, of how they carried out their work with WebQuests. This implementation process generated a series of changes in the way students saw themselves as learners and future teachers, gaining more ownership of the idea of WebQuests beyond a semester assignment. The instructors, as the result of their work, are now thinking of better ways to redefine how they use WebQuests and how they will get their other cohorts involved in collaborative academic efforts. This chapter is, then, not only an account of an experience, but an invitation to think about how to expand the boundaries of preservice teacher education through technological mediation.

This paper aims to study the effect of family socioeconomic status (SES) on academic and labor market outcomes.

The authors used a rich data set of administrative records for test scores, individual background and adult earnings of a cohort of agents, covering a period spanning the agents' upper-secondary education and their early years in the labor market.

The authors find that students with the highest SES obtained a 1.5 standard deviations higher score in the college admission test than students who had the same academic outcomes in the eighth grade test but belong to the lowest SES. Similarly, among students that obtained the same scores in the college admission test, those with the highest SES earned monthly wages 0.7 standard deviations higher than those with the lowest SES.

The findings highlight that family socioeconomic background continues to influence outcomes during individuals’ upper secondary education and early years in the labor market.

The main purpose of this review is to enhance the understanding of intellectual structure and outlook of management innovation research as an interesting and growing research field.

This systematic literature review examines the question, what is the relationship of management innovation with the performance of companies and with other types of innovation? The work also pursues to summarize theories, contexts, characteristics of the papers and methodologies with the purpose of facilitating further development and opportunities and priorities for future research.

The results suggest that management innovation is an interesting and growing research field; in its relation to different types of innovation and performance, it is a field explored with theoretical approaches, contexts and methodologies that begin to form a consolidated body of knowledge. However, through a critical analysis, this review highlights the gaps in the literature and provides suggestions for future studies to further explore the field. This revision contributes to the literature on management innovation summarizing the findings and contributions of research published in the field and its relationships with innovation and performance. It then identifies three comprehensive research streams, namely, future research on conceptualization, definitions and measurements; research on the level of analysis; and future research on management innovation drivers, antecedents and use as mediator/moderator variables.

Management innovation is an emerging research field that is characterized as a branch of research long ignored by more orthodox lines dedicated to technological innovation and topics in product and service development research.

The intersection of multiculturalism and educational leadership has received increasing attention in research worldwide. Nonetheless, considering major trends and challenges across different societies, little is known about this under the indigenous communities’ framework. The purpose of the paper is to address this gap through a review of the existing studies on this topic.

This study consisted of a systematic literature review, assessing 23 indexed articles from main databases, following Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) procedures. In this review, four thematic categories were considered: (1) geographical location and year of publication of the entries; (2) characterization of the educational setting, formal or informal; (3) leadership focus (objectives, methodology and implications) and (4) identification of leaders (roles and profiles) and multicultural approach adopted.

The articles reviewed were published between 2014 and 2023, most from Australia and the USA. Results also detected a predominance of formal K-12 settings but a significant number of articles within informal ones, primarily based on rural contexts and their connection with Indigenous communities. Leadership is mainly addressed in its expected objectives and aims when this involves a pedagogy, practice or initiative with Indigenous people. Furthermore, Indigenous community leaders are considered in collaborative actions, including other roles, such as students, principals and teachers.

This study provides evidence and underscores the relevance of connecting educational leadership with Indigenous communities to collaborate in a multicultural socio-educational context involving Indigenous people.

At the end of the case, a successful learner will be able to:▪ develop sound criteria to guide investors entering into hotel management agreements (HMAs);▪ reconcile principal and agent disputes through the lens of an agency framework; and▪ evaluate the impact of the work environment on employee and organisational outcomes.

Muyiwa, Chairman of Fara Ltd., signed a HMA with Aytello Hotel Group to operate his hotel in Nigeria, the Mélange Abuja. Aytello was an international hotel management company based in the USA. It was a renowned operator with several brands in its portfolio. The Mélange brand was contemporary, upscale and targeted young business guests with an appetite for adventure. It was the first Mélange to have opened in West Africa. A management agreement was signed in August 2016, which meant that Aytello was now responsible for operating the hotel on behalf of its Owner, Muyiwa. On his part, Muyiwa provided the funds needed to run the hotel profitably. However, soon after the opening, the operator and owner showed signs of conflict. Muyiwa began to distrust the operator and intervened directly in operations. The frequent clashes between Muyiwa and the operator soon led to an impasse that made productive dialogue difficult. As relationships soured, Muyiwa needed to make a decision soon. This case study is designed to teach agency relationships in organisational behaviour.

This case study is designed for business leaders on executive programmes and postgraduate students.

Teaching notes are available for educators only.

CSS 12: Tourism and Hospitality.

The study explores the connection between foresight and Artificial Intelligence (AI) methods in a community within an environment of social instability in Colombia. It aims to contribute to research on aligning these methods for future-shaping, with the goal of enhancing shared governance, peer learning and collective learning among traditional decision-makers and local communities in emerging countries. The study seeks to foster a community of social actors who are likely to engage constructively in strategic dialogues. To enhancing shared governance and learning a hybrid model is synthesized, combining foresight and computational intelligence.

The case study explores the integration of computational intelligence and foresight through Gaston Bachelard's (Bachelard, 1936) phenomenology concept of ante-perception. The mathematical representation of the cone of scenarios provides a structured way to explore multiple future pathways, allowing communities to visualize and compare different trajectories and make informed decisions amid uncertainty. The model facilitates critical reflections on present assumptions, deepening insights into future scenarios. Ante-perception challenges traditional approaches to foresight by encouraging a break from established experiences, allowing for novel insights into possible futures. When enriched by computational intelligence, this reflective process is further strengthened by quantitative approach scenario modeling.

This research develops and tests a proposal that includes the logic and methods for constructing a mathematical representation of the cone of scenarios. This process, which is interactive and deliberative, is driven by anticipation and combines qualitative and quantitative approaches within a context of high uncertainty. By combining the critical reflection facilitated by ante-perception with the predictive power of computational intelligence, the model allows communities to transcend established thought patterns and explore innovative future possibilities. This integrative approach helps them envision and work toward social self-transformation.

The article aims to identify the creation of scenarios in contexts of high uncertainty, to respond to the needs of communities in emerging countries to manage change.

This article explores a novel approach to using foresight for address collective intelligence by developing a shared future vision in high-uncertainty contexts within local communities in emerging countries. The application of the hybrid model demonstrates that foresight is a key innovative social tool for developing long-term strategic reflection and planning for territories.

In developing long-term reflective processes, explaining phenomena, mechanisms and correlations requires the use of value judgments. This set of value judgments requires a representation that facilitates their treatment, helps to account for their behavior during the inference process to form a shared future vision. Consequently, ensuring the recognition of the opinions of local communities through participatory discussion spaces and their subsequent refinement, from a technical perspective, aims to illustrate the development of this social construction process. While similarities exist, differences add value through a transfer process, often subconscious. This process stimulates collective learning and builds capacities as knowledge is developed through inquiry, evaluation, interpretation and generalization.

This research provides a unique hybrid model that fosters collective learning and engagement by integrating local community perspectives with advanced computational intelligence methods. By facilitating both reflective and quantitative approach future-shaping, it offers a practical framework for addressing uncertainty while empowering communities to shape their own futures. It underscores the importance of recognizing local community views through bottom-up participatory discussions, thereby widening the stakeholder community to active engagement in addressing broader societal issues. The case study focuses on community collaboration in Puerto Gaitán, a Colombian municipality.

Existing studies are scarce, especially on the Industry 4.0 application to firms' innovation and competitiveness, and even more on the application to LATAM and Spanish SMEs. This paper tries to fill this gap by explaining the results of applying a systematic model, to understand which are the SMEs' strengths and weaknesses in relation to the Industry 4.0 transformation.

A systematic methodology involving documentation analysis, visits to the companies, interviews with employees and managers, making a preliminary diagnosis, crossing their needs with the enablers that can apply. The fieldwork was carried out during a two month period (2019), on a target sample of 22 SMEs operating under industrial productive activity already exporting or planning their internationalization toward LATAM regions.

There are relevant barriers that need to be overcome in order to enter Industry 4.0 and, in this specific analysis, the following major classification was obtained: (1) Technological barrier, (2) Training barrier, (3) Economic barrier and (4) Contextual barrier.

This paper provides new insights and sets a starting point regarding LATAM and Spanish’ Industry 4.0 situation, while contributing to the SMEs competitiveness by providing deeper understanding of the barriers and limitations in adopting Industry 4.0, pointing out some implications and suggestions for organizations to implement.

Los estudios existentes son escasos, especialmente sobre la aplicación de la Industria 4.0 a la innovación y competitividad de las empresas, y más aún sobre la aplicación a las PYMEs de LATAM y españolas. Este trabajo trata de llenar este vacío explicando los resultados de un modelo sistemático, para entender cuáles son sus fortalezas y debilidades en la transformación hacía la Industria 4.0.

Este modelo sistemático involucra el análisis de documentación, visitas a las empresas, entrevistas con empleados y directivos, realizando un diagnóstico previo, cruzando sus necesidades con los habilitadores que pueden aplicar. El trabajo de campo se ha realizado durante un periodo de dos meses (2019), sobre una muestra potencial de 22 PYMEs que operan bajo actividad productiva industrial y que ya exportan o planean su internacionalización hacia las regiones de LATAM.

Existen barreras relevantes que deben ser superadas para implementar la Industria 4.0 y, en este análisis específico, se identificaron: (1) Barreras tecnológicas; (2) Barreras formativas; (3) Barreras económicas; y (4) Barreras contextuales.

Este trabajo proporciona nuevas perspectivas y establece un punto de partida sobre la situación de la Industria 4.0 en las PYMEs LATAM y españolas, apoyando la competitividad al proporcionar una comprensión más profunda de las barreras y limitaciones en su implementación, al tiempo que señala algunas implicaciones y sugerencias para las organizaciones a implementar.

The contribution of the present case lies in the critical view that every business actor should exercise – be it general manager, middle management, supervisor or executive – when building a strong organizational culture in corrupt political environments.

The purpose of this case study is to explore the dilemma in which Marcelo Odebrecht, once CEO of Odebrecht, found/determined whether to continue with the business model established by the founders of Odebrecht or take a new path for the organization. After exploring the corrupt acts of Odebrecht and the scope of Operation Lava Jato, the reader can reflect on the importance of organizational culture (according to the three levels proposed by Schein) in the face of the emergence of corruption. By generating discussions about organizational culture, business ethics, political culture and corruption, the organizational culture of Odebrecht is problematized in relation to its real behavior.

Students of administration, business and international business undergraduates and graduates, as well as members of senior management in companies in the infrastructure sector. Also, given the plurality of possible readings, it is recommended that the case also be used in courses or specializations in organizational psychology, organizational sociology or organizational anthropology.

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CSS 5: International Business.