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The purpose of this paper is to explore the impact of job satisfaction on employee attendance and conduct.

The approach was to use data from a study on job satisfaction and performance conducted in a utility company operating in the United Arab Emirates. Job satisfaction was measured using the 20‐item MSQ (Minnesota Satisfaction Questionnaire) short form. Performance measures were based on the utility company employee performance rating system.

Preliminary analysis of the data revealed significant differences on aspects of job satisfaction and performance between the two gender groups (i.e. males vs females). In general, female respondents were less satisfied with various aspects of their jobs and the job context than their male counterparts. Similarly, they tended to be less performing than their male counterparts on a number of job performance criteria. This pattern is indicative of an underlying linkage between satisfaction and performance, particularly in relation to gender groups.

The paper discusses the potential cultural specificities of the results and their implications for future research and management practice with regard to job satisfaction and performance.

This study aims to investigate the reverse effect of the country of origin’s reputation on the notion of place brand.

Using a case study methodology, cases of Lagos (Nigeria) and Dubai (UAE) are examined to generate a model of place brand/branding.

Three pathways of the flow of causality between nation brand and city brand were emphasised, and problematic themes of interest to focus are recommended as a way forward for aspiring cities to create and improve their global reputation to generate increased footfalls of visitors and investors.

It is possible for cities to create effective brands irrespective of the reputation (strong or weak) of their countries of origin. The implication of the reverse relationship between nation and city brand has the potential to expand the theoretical framework of a place brand.

The study’s uniqueness is in highlighting the different relations between nation branding and city branding that could guide practitioners in actualising a successful city brand project.

This study aims to evaluate The Springs’ indoor environment, one of the iconic townhouse-type residential buildings in Dubai, more efficiently for the integrated evaluation of the indoor environment with the weights of indoor environmental factors such as thermal, indoor air, lighting and acoustic.

The weights of the indoor environment factors were derived for the integrated evaluation to reflect the residents’ preferences. Based on the post-occupancy evaluation (P.O.E.) survey, the weights according to the gender, age group and indoor spaces followed a comparison and analytical processes.

This paper had found the priority of residents’ needs for each space in The Springs project. In summer, thermal comfort was the most important factor for living room and the master bedroom. In winter, the priority for living room and kitchen was the indoor air quality.

As it is the first research survey for housing project in Dubai, it needs to be extended to other housing projects in Dubai. To increase the reliability of the weights calculated through this study and the applicability of the integrated indoor environmental evaluation, more in-depth P.O.E. survey is needed with wide range of survey participants.

This paper will help developing guidelines for future renovation based on the comparative analysis among thermal comfort, acoustic comfort, lighting comfort and indoor air comfort.

This paper is the first attempt to analyze the condition of early housing projects in Dubai. The data can be used to increase not only the design quality and marketability of housing projects in Dubai but also the condition of residents’ health status to avoid sick building syndrome from approximately 20 years old buildings.

Considering that little is known on market orientation at the individual level, this study investigates the effects of individual market orientation on proactive service behavior, and subsequently, sales performance among business-to-business salespeople. Based on social cognitive theory and competing values framework, this paper also examines the interaction effects of organizational culture on the link between individual market orientation and proactive service behavior.

The study sampled 539 business-to-business salespeople from 18 corporate banks in Kuala Lumpur by using a questionnaire survey.

The results of the study show that adhocracy culture strengthens the effects of information acquisition on proactive service behavior, while at the same time weakens the impact of coordination of strategic response on the same outcome. Meanwhile, rational culture displayed negative contingent effects of information dissemination on proactive service behavior.

Given its link to sales performance and proactive service behavior, banks should motivate their employees to embrace market orientation as individual competencies. This research outcome will aid managers in developing strategies and inculcating the right culture to ensure the market-oriented behaviors are internalized and transpired into positive outcomes.

This paper contributes to the enrichment of the existing market orientation frameworks by offering underlying mechanisms (cultural environment and proactive service behavior) through which market-oriented behaviors contribute to the sales performance of business-to-business salespeople within the financial service industry. It is also among the earliest studies that examine the influence of individual market orientation and organizational culture on proactive service behavior.