Elena Ojea, Ranjan K. Ghosh, Bharat B. Agrawal and P.K. Joshi
The purpose of this paper is to present a framework for estimating the costs of adaptation to climate change impacts on ecosystems.
Abstract
Purpose
The purpose of this paper is to present a framework for estimating the costs of adaptation to climate change impacts on ecosystems.
Design/methodology/approach
While existing studies on costing adaptation base themselves on either the financial flows on conservation or the costs of specific adaptation measures at the global level, the methodology presented here takes into account the impacts on ecosystems, the identification of vulnerable areas, and adaptation options at a more regional level.
Findings
The framework is then applied to forest ecosystems in India. The authors find that the total adaptation costs for forest ecosystems in India until 2085 are in the range of $1.34‐2.32 billion.
Originality/value
The key contribution of this paper is the proposal that for any robust estimation of adaptation costs, people should take into account the regional level impacts and the multiple adaptation options linked to those impacts.
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Ranjan Chaudhuri, Sheshadri Chatterjee, Arka Ghosh, Demetris Vrontis and Alkis Thrassou
The paper aims to examine the nature and scale of the sustainability value of car sharing and to identify, through consumer analysis, the contextual and consumer factors of…
Abstract
Purpose
The paper aims to examine the nature and scale of the sustainability value of car sharing and to identify, through consumer analysis, the contextual and consumer factors of success of car subscription as a business model.
Design/methodology/approach
The study evaluates the car sharing model against the sustainable development goals defined by the United Nations in 2019. Individual interviews were performed for preliminary understanding of the factors affecting consumers' choices. Subsequently, through two phases of data collection, factor analysis and path model analysis were performed to identify and confirm latent factors. Consumer market segmentation was performed using cluster analysis.
Findings
Car sharing was found to have an overall positive net impact, with certain potential negative dimensions. Willingness, financial affordability, location and experience were identified as the key factors of consumers opting for car subscriptions. The findings further highlight the significant business potentialities of car subscription in India, consequent also to consumers' attitudes toward car ownership.
Practical implications
The research has substantial implications for both society and business, with the former being presented with an innovative sustainable means of transportation, and the latter with the elements of success of an entrepreneurial business model to support the former.
Originality/value
The study is a pioneer in objectively evaluating and prescribing positive social and business value creation for and through car subscription in India, based on consumer analysis.
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Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis, Alkis Thrassou and Soumya K. Ghosh
The paper aims to develop a comprehensive framework for adopting an information and communication technology (ICT)-enabled customer relationship management (CRM) system, toward…
Abstract
Purpose
The paper aims to develop a comprehensive framework for adopting an information and communication technology (ICT)-enabled customer relationship management (CRM) system, toward strengthening and expanding the customer basis of the organization.
Design/methodology/approach
Advanced ICT-enabled CRM includes mobile CRM, AI integrated CRM and social CRM and several business organizations have already started exploring their advanced utilization for direct financial gain and indirect “soft” benefits. Most of them, however, are challenged in the process, due to lower-than-demanded adoption of such CRM systems. To deal with the issue, the paper methodologically applies a dual qualitative case study approach that ultimately develops an advanced comprehensive CRM adoption framework.
Findings
The key findings pertaining to the evaluation of organizations’ readiness to adopt advanced ICT-enabled CRM systems in terms of infrastructure and resources, the identification of the critical functional areas of the organization’s focus and the differences in the requisite approaches across industries and organization types.
Practical implications
In the context of the internet and social media, the analysis and management of customer big data and their transcription into useable information is crucial. Traditional and conventional CRM was deemed unable to address this need, thus necessitating the use of advanced ICT-enabled CRM. The proposed corresponding framework tangibly and practically, thus, directs businesses toward the successful deployment of ICT-based CRM systems.
Originality/value
This study constitutes a novel attempt to identify the issues of deployment of ICT-based CRM systems in an organization and proposes a comprehensive framework, which will enable organizations to overcome the barriers when adopting a new system.
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Sheshadri Chatterjee, Ranjan Chaudhuri and Demetris Vrontis
This research aims to find out the impact of knowledge sharing (KS) and knowledge hiding (KH) on employee creativity (EC) and eventually on firm innovativeness (FI). The study…
Abstract
Purpose
This research aims to find out the impact of knowledge sharing (KS) and knowledge hiding (KH) on employee creativity (EC) and eventually on firm innovativeness (FI). The study also investigates the moderating roles of incentive focus, preventive focus and enterprise social networking (ESN) adoption on EC and FI.
Design/methodology/approach
The study used an empirical research approach and created a research model using resource-based view theory and literature. The model was validated using the partial least squares structural equation modeling technique to analyze data from 347 respondents from Indian firms.
Findings
The authors found that there is a considerable moderating impact of all three moderators on EC and firms’ innovativeness. KS has a positive impact and KH has a negative impact on EC.
Research limitations/implications
Knowledge can be shared within a firm by using an ESN tool. KS is the brighter side of the knowledge management process, whereas KH is the darker side of it. The study presents insights into and prescriptions for the bright and dark sides of knowledge management. The study results also imply that the firm managers must try to properly integrate the knowledge acquired from various stakeholders such as institutions, customers, competitors and suppliers as well as to focus on the tacit, precious and distinctive knowledge helpful to sustain long-term relationships with the valued external sources. The study empirically validates the model with the respondents from Indian firms, and thus the proposed model cannot be generalized.
Originality/value
Few research studies have examined both the bright and dark sides of the knowledge management process. There is a growing interest among researchers and practitioners to explore these sides of the knowledge management process using information systems and knowledge risk. Moreover, the proposed theoretical model has a high explanative power that makes the model effective and unique.
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Sheshadri Chatterjee, Ranjan Chaudhuri and Demetris Vrontis
This study examines the relationship between knowledge-sharing activities of the firm and its innovation capability. It also investigates the moderating impact of the firms'…
Abstract
Purpose
This study examines the relationship between knowledge-sharing activities of the firm and its innovation capability. It also investigates the moderating impact of the firms' absorptive capacity on the relationship between knowledge sharing and firm innovation capability from the cross-subsidiary perspective in the international market environment.
Design/methodology/approach
This study reviewed the literature from the areas of knowledge management, international market and innovation management. Through the literature review, absorptive capacity theory and dynamic capability view (DCV) theory, a conceptual model has been developed. This model has been validated using partial least squares structural equation modeling (PLS-SEM) technique with 612 respondents from 16 multinational firms from different countries.
Findings
The study finds that knowledge-sharing activities across subsidiaries of multinational firms are important for product and process innovation. Firms’ absorptive capacity also impacts the relationship between firms' knowledge-sharing activities and their different dynamic capabilities, such as sensing, seizing and transforming. The study also finds that firms' innovation capability positively impacts their competitiveness.
Research limitations/implications
This study provides valuable inputs to the management of multinational firms to recognize the importance of knowledge-sharing activities across their different subsidiaries in the international marketing knowledge management (MKM) context.
Originality/value
The study adds to the literature on knowledge management, international market and firms' innovation capability. As the study examines the knowledge-sharing activities across different subsidiaries of multinational firms, especially in the context of process and product innovation, it is considered unique. The study also provides a unique validated model.
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Ranjan Kumar, Saikat Chaterjee, Vinayak Ranjan and Sanjoy K. Ghoshal
The present findings report a significant influence of disc profile and thickness on the order of excitation leading to critical speed condition. Certain transverse modes of…
Abstract
Purpose
The present findings report a significant influence of disc profile and thickness on the order of excitation leading to critical speed condition. Certain transverse modes of vibration of the disc have been obtained to be more susceptible to get excited while recording the lowest critical speeds.
Design/methodology/approach
Numerical simulation using finite-element method has been adopted due to the complicated geometry, complex loadings and intricate analytical formulation. A comprehensive analysis of exclusive as well as combination of thermal and centrifugal loads has been taken up to determine the intensity and characteristics of the individual/combined effects.
Findings
The typical gas turbine disc profile has been analyzed to predict the critical speed under the factual working condition of an aero-engine. FEM analysis of uniform and variable thickness discs have been carried out under stationary, rotating and rotating-thermal considerations while emphasizing the effect of disc profile and thickness. Centrifugal stresses developed due to rotational effect result in unceasing stiffening of the discs with higher stiffening for a greater number of nodal diameters. On the other hand, a role reversal of thermal effect from stiffening to softening is figured out with increasing numbers of nodal diameters. However, the discs are subjected to an overall stiffening effect on account of the combined centrifugal and thermal loading, with the effect decreasing with an increase in disc thickness. Under the combined loading, the order of excitation leading to critical speed condition is dependent on disc profile and thickness. Moreover, the vibrational modes (0,1) and (0,2) are identified as more prominent adverse modes corresponding to lowest critical speeds.
Practical implications
The present findings are expected to serve as guidelines during the design phase of gas turbine discs of aeroengine applications.
Originality/value
The present work deliberates on the simulation and analysis of gas turbine disc specific to aeroengine application. The real-life disc geometry has been analyzed with due consideration of major factual operating conditions to identify the critical speed. The identification of various critical speed using numerical analysis can help to reduce the number of experimental tests required for certification.
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Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis and Alkis Thrassou
Chalta hai (it is fine or it is acceptable) is an Indian cultural phenomenon that influences attitude towards work and business and diachronically adversely affects both. The…
Abstract
Purpose
Chalta hai (it is fine or it is acceptable) is an Indian cultural phenomenon that influences attitude towards work and business and diachronically adversely affects both. The purpose of this study is to explore its impact on the sustainability of business firms operating in India.
Design/methodology/approach
The research has firstly undertaken a theoretical study towards the development of appropriate hypotheses and a corresponding conceptual model, with emphasis on the effects of chalta hai culture as a moderator of the predictor-sustainability linkages. The model has been validated statistically through partial least square- structural equation modelling analysis of usable feedbacks from 349 respondents.
Findings
The research has concluded that the cultural notion of chalta hai impacts adversely the sustainability of business firms operating in India, with its effects being dominant.
Research limitations/implications
The research has scholarly and executive implications, as well as socio-cultural implications. The sample, however, allows for conclusions to be drawn reliably but with limited generalizability. Additionally, only three predictors have been considered, bestowing upon future research the task of building on the present model through additional pertinent predictors and boundary conditions that will enhance its explanative power.
Practical implications
The research has provided a scientifically developed model that guides Indian firm managers through appropriate steps that dissuade stakeholders from exhibiting the behavioural traits and attitudes of chalta hai culture, highlighting along the way its detrimental effects on Indian business sustainability.
Originality/value
There is little research on the business impacts of chalta hai and regarding the sustainability perspective/focus. In addition, this is in sharp contrast to the spread and impact of the phenomenon. This research and its findings, therefore, are valuable with regard to both their wider context (“chalta hai” business effects) and their specific focus (sustainability).
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Apoorva A., Ranjan Chaudhuri, Sheshadri Chatterjee and Demetris Vrontis
This study aims to identify and elucidate on the different forms and antecedents of customer misbehaviour in the service industry of the emerging country particularly India.
Abstract
Purpose
This study aims to identify and elucidate on the different forms and antecedents of customer misbehaviour in the service industry of the emerging country particularly India.
Design/methodology/approach
This study adopts a bibliometric analysis approach using bibliophagy software and thematic analysis to reveal four themes: “forms of customer misbehaviour”; “antecedents of such misbehaviour”; “changes in the personal and work behaviour of employees and management”; and “measures to reduce customer misbehaviour”. These are combined and interrelated to extant theories and empirical data to ultimately produce a comprehensive model on the subject.
Findings
This study finds the antecedents and analyses different forms of customer misbehaviour from Asian customer perspectives. A thematic output is provided which policymakers and other researchers can use to develop various policies and which other related research could use as inputs in the area or consumer behaviour and emerging countries.
Research limitations/implications
This study contributes to the field of behavioural studies, especially in the Asian context. Policymakers and future researchers can use these findings to understand different customer-related issues from Asian customer perspective. However, the focus on the Indian consumer market as an emerging country in Asia limits the applicability and generalizability of the study for all emerging countries.
Originality/value
The originality and value of this study is related to its pioneering use of bibliometric and thematic analysis from the Asian service context. The value of such research work is associated with both scholarly and executive implications. Regarding the latter, this study examines the myopic nature of uncivil behaviour and helps service firms to understand and manage its different forms, conclusively also providing practicable executive directions on the problem.
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Sheshadri Chatterjee, Soumya Kanti Ghosh and Ranjan Chaudhuri
The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve business…
Abstract
Purpose
The purpose of this paper is to identify the critical success factors (CSFs) for AI-integrated CRM system for better knowledge management (KM) in organizations to improve business process.
Design/methodology/approach
The factors critical for adoption of AI-integrated CRM system for efficient knowledge management are innumerable. The salient factors may be identified by several means. Methods like brainstorming and Delphi have been applied here. Sixteen CSFs have been identified. Then the interrelationship among these 16 factors, levels of their importance and the principal driving factors have been established by interpretative structural modelling (ISM) methodology.
Findings
The results show that out of 16 CSFs, leadership support, adequate fund and support of functional area leads are the most important CSFs for AI–CRM–KM integration.
Practical implications
The results show that support of top management is essential for successful adoption of AI-integrated CRM system for better knowledge management to improve the business process.
Originality/value
This paper has taken a novel attempt to identify CSFs for AI-integrated CRM adoption for efficient knowledge management system in organizations for improvement of business process and to establish interrelationship among those CSFs with the help of ISM methodology.