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Article
Publication date: 31 May 2013

Rania A.M. Shamah

The purpose of this paper is to provide guidance for the management of supply chains in order to increase the likelihood of lean thinking being generally adopted for the purposes…

2426

Abstract

Purpose

The purpose of this paper is to provide guidance for the management of supply chains in order to increase the likelihood of lean thinking being generally adopted for the purposes of value creation, and to examine the potential role of the customer in improving supply chain performance. This study aims to address the impact of lean thinking when it is used in supply chains, then to address the relevant factors needed to enhance the entire process of chain value creation.

Design/methodology/approach

A survey of extant studies in the Egyptian industrial sector is undertaken here, involving a questionnaire which was distributed to all managerial levels in all departments of a number of companies. This questionnaire is divided to two main sections. The first section considers the question of value creation, while the second is related to lean thinking.

Findings

The model which is presented here is intended to examine the nature of the relationship between lean thinking and value creation in supply chains. Consequently, it could help to enhance customer satisfaction, increase internal‐customer performance and provide innovative products.

Research limitations/implications

The study is based on a sample of relatively limited geographical scope (in Egypt) and the duration of the survey is limited to one year. Future research could expand the geographical coverage to other parts of the world over a longer duration.

Practical implications

Internal resistance is more of a barrier than external (customer or supplier) resistance to lean thinking. Thus, organizations should focus first on internal (functional) integration, and then move on to inter‐organizational integration. Furthermore, people are often critical of the role of technology in implementing lean thinking.

Originality/value

Little empirical research has previously been carried out into the implementation of lean thinking. Practitioners and researchers should find value in this unique comparative study.

Details

International Journal of Lean Six Sigma, vol. 4 no. 2
Type: Research Article
ISSN: 2040-4166

Keywords

Article
Publication date: 26 October 2012

Rania A.M. Shamah

This research aims to provide guidance for management of green service supply chains to improve the likelihood and extent of innovation and joint productivity performance for…

2487

Abstract

Purpose

This research aims to provide guidance for management of green service supply chains to improve the likelihood and extent of innovation and joint productivity performance for value creation, with regard to coupling the potential role of the customer to increase supply chains performance. It is the purpose of this study to address the impact of green innovation privileged on service supply chains, then to address the prerequisite factors for enhancing the entire chain value creation.

Design/methodology/approach

A survey of extant research was undertaken for Egyptian hotels. It involved one type of questionnaire, provided across all managerial levels: top, senior, and executive managers. This questionnaire is divided into four main sections: the first section considers value creation, since the second section is related to trust; the third section is related to sharing knowledge; and the latest section is related to joint productivity.

Findings

The paper finds that it is possible to assist managers in thinking about adding value for supply chains.

Research limitations/implications

The study period interval in data collection may have influenced the variance in responses and therefore should be considered a limitation.

Practical implications

The ability to customize the simulator's parameters to represent value creation makes it a powerful tool for managers when deciding to rely on service supply chain.

Originality/value

This paper presents main elements required for enhancing value creation for all supply chain parties.

Details

Journal of Modelling in Management, vol. 7 no. 3
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 22 March 2013

Rania A.M. Shamah

This study aims to develop a standardised instrument to measure the impact of lean thinking on supply chain value. This tool can be used to examine supply chain readiness and thus…

2197

Abstract

Purpose

This study aims to develop a standardised instrument to measure the impact of lean thinking on supply chain value. This tool can be used to examine supply chain readiness and thus enhance overall value. It can also observe the potential role of customers, competitors and suppliers in increasing supply chain performance.

Design/methodology/approach

A survey of previous studies is undertaken in the Egyptian industrial sector. The study also uses a questionnaire provided across all managerial levels of Egyptian firms. This questionnaire is divided into two main sections: the first section is considered to be about lean thinking stages for waste elimination, namely muri, mura and muda, while the second section relates to the value creation dimensions.

Findings

The developed instrument accesses and analyses different types of lean thinking for identifying lean degree in supply chains. Consequently, it could lead to enhancing value creation in supply chains. This explorative study also indicates that the Egyptian industrial sector is willing to go lean.

Research limitations/implications

Some limitations exist in this study. First, the survey was conducted on the Egyptian industrial sector. The applicability of the proposed scale should thus be further tested in different countries and service mixtures.

Practical implications

Internal resistance is more of a barrier than external (customers, suppliers or competitors) resistance to lean thinking. Thus, organisations should focus first on internal (functional) integration and then move on to interorganisational integration. Further, people are more critical than technology in implementing lean thinking.

Originality/value

There is little empirical research on the implementation of lean thinking. Practitioners and researchers should find value in this unique instrument.

Details

International Journal of Lean Six Sigma, vol. 4 no. 1
Type: Research Article
ISSN: 2040-4166

Keywords

Article
Publication date: 30 May 2019

Rasha Mahmoud Elkanayati and Rania Shamah

The purpose of this paper is to investigate the relationship between balanced scorecard (BSC) attributes and quality performance and the possible moderating effect of quality…

767

Abstract

Purpose

The purpose of this paper is to investigate the relationship between balanced scorecard (BSC) attributes and quality performance and the possible moderating effect of quality performance on the relationship between BSC and business performance. The positive findings from the multinational pharmaceutical organisations in Egypt may help the national pharmaceutical companies to improve their performance when incorporating the same tool (BSC) in their quality management system.

Design/methodology/approach

This research employs a quantitative approach to conduct a survey, and empirical data were drawn from 28 multinational pharmaceutical organisations in Egypt, 125 correct questionnaires were used for further analysis, and the research model was tested using the structural equation modelling technique by analysis of moment structures software.

Findings

The findings of the empirical research reveal that the BSC attributes significantly and positively relate to quality performance where strategy translated to operations has the strongest relationship, providing feedback/learning and communication have a moderate relationship, whereas alignment relation is negligible in the presence of other attributes. Additionally, BSC attributes have a significant positive relationship with business performance directly and indirectly and quality performance is the moderator. Also, the research suggests that the quality performance has a significant and positive relationship with business performance.

Research limitations/implications

The overall research implication is that the BSC certainly acts as a ground foundation for consolidating the quality management system. The BSC practices presented in this research emphasise that this tool is not just an integration of financial and non-financial metrics that measure performance; rather, it is a performance management system that reinforces the quality system and helps to harmonise the strategy and goals that leads to improvement in the performance levels.

Practical implications

The study shows that BSC practices support the organisational quality/business performances. Therefore, managers must develop and continuously refine their strategies, allocate sufficient resources for achieving targets of strategic measures, in order to achieve superior business performance.

Originality/value

Several studies approached the effect of some of BSC attributes on quality performance; yet, this research considers the association between the four attributes collectively with quality/business performance. Additionally, no previous research has comprehensively studied the moderating effects of quality performance on the relation between BSC and business performance, especially in pharmaceutical companies in Egypt.

Details

Industrial and Commercial Training, vol. 51 no. 4
Type: Research Article
ISSN: 0019-7858

Keywords

Article
Publication date: 16 March 2015

Rania Abd Elmonem Shamah and Shaymaa M. Elssawabi

This study aims to develop a standardized instrument to measure open innovation and trust. The instrument is designed to examine the willingness of those involved in supply chains…

1689

Abstract

Purpose

This study aims to develop a standardized instrument to measure open innovation and trust. The instrument is designed to examine the willingness of those involved in supply chains (SCs) to apply open innovation. It may also be used to observe the potential role of customers, competitors and suppliers in improving the performance of SCs.

Design/methodology/approach

This survey of the extant studies of Multinational Automobiles Assembly lines in Egypt involved a questionnaire, which was provided across all grades at the middle managerial level. This questionnaire was divided into two main sections. The first section was concerned with elements of open innovation such as innovation, shared values and shared knowledge. The second section was focused on interrelated types of organizational and extra-organizational trust.

Findings

The developed instrument was designed to access and analyze the different types of trust required for the optimal application of open innovation. Its purpose was to enhance customer satisfaction, and to help to create better internal-customer performance and the provision of innovative products. This explorative study indicated that Multinational Automobile Assembly lines in Egypt are willing to apply open innovation methods to improve their performance.

Research limitations/implications

The study had a number of limitations. As the survey was conducted entirely on Multinational Automobile Assembly lines in Egypt, the applicability of the proposed scale will need to be tested further on different countries and types of industry.

Originality/value

There is little empirical research about implementation of open innovation. Practitioners and researchers should find value in this unique instrument tool.

Details

Journal of Modelling in Management, vol. 10 no. 1
Type: Research Article
ISSN: 1746-5664

Keywords

Article
Publication date: 13 June 2016

Manisha Lande, R. L. Shrivastava and Dinesh Seth

The purpose of this paper is to identify and list critical success factors (CSFs) of Lean Six Sigma (LSS) framework affecting and influencing quality, operational and financial…

7201

Abstract

Purpose

The purpose of this paper is to identify and list critical success factors (CSFs) of Lean Six Sigma (LSS) framework affecting and influencing quality, operational and financial performance of small and medium enterprises (SMEs). It also intends to guide researchers and practitioners in selecting appropriate set of CSFs for empirical studies, developing frameworks and to ensure effective implementation experience of LSS.

Design/methodology/approach

It systematically reviews literature on CSFs and Indian experience regarding LSS. It uses exploratory approach for data collection and documents various studies depicting both manufacturing and service experiences by using time tested statistical tools to prioritize CSFs, which critically influence LSS implementation.

Findings

The study guides and facilitates researchers and practitioners in using the most appropriate set of CSFs for empirical studies and in developing/modifying/reviewing application frameworks. It also guides implementation experience regarding LSS, which can be beneficiary for both developing and developed country contexts. Industries can accelerate implementation by understanding and using most important CSFs, which influence LSS framework.

Research limitations/implications

The study mainly remains confined to the CSFs for LSS implementation in SMEs from Indian subcontinent.

Originality/value

The value lies in documenting, and prioritizing CSFs influencing LSS in a meaningful manner so that researchers/companies take advantage of Indian experience in prioritizing CSFs for framework. The study drastically reduces implementation hassles and simplifies execution for empirical studies. The findings are not restricted to India but are generalizable and can globally utilized in deciding determinants of LSS framework.

Details

The TQM Journal, vol. 28 no. 4
Type: Research Article
ISSN: 1754-2731

Keywords

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