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This case presents turnaround alternatives for a UK-based company, Carpets International (CI), a manufacturer focused on woven carpets and suffering from the ageing equipment and resulting product quality issues during the late 1990s. The case profiles CI’s position in the UK marketplace as well as highlights the growing international competition from Europe and Mexico. Comparisons between customer’s preferences for carpeting in the USA vs the UK are included. Additionally, the case introduces first-mover advantages in the application of innovational ideas applied to a mature industry in another country.

This case study was written by the CEO of the company as the lead author. The case is not disguised.

This case is appropriate for undergraduate strategic management/business policy classes.

LOUIS is the online library system that automates and links 17 Louisiana academic libraries. The NOTIS Library Management System (LMS) is used to automate the catalog as well as the circulation, acquisition, and serial functions of these libraries. In addition, journal databases are shared and accessed by LOUIS participants via LOUIS OPAC menus. The LOUIS Office, a department of the Louisiana State University (LSU) Office of Computing Services, trains and supports the staff at each library in these endeavors. The NOTIS software and all LOUIS data are resident on the LSU mainframe (an IBM 9672‐R53 system 390 Enterprise server), and accessed using LaNet (Louisiana's wide area, multi‐protocol network); however, each catalog is maintained by the librarians at each university or college. Funding for LOUIS was initially provided by Louisiana Education Quality Support Fund grants from the Louisiana Board of Regents and the U.S. Department of Education. Ongoing implementation and support of the existing system, as well as investigation and implementation of additional library networking activities, are now funded by a combination of an appropriation of the Louisiana state legislature and membership fees from all LOUIS institutions.

Provides some highlights of the LOUIS Users Conference (LUC) 2004 held in October 2004 in Baton Rouge, Louisiana. An annual conference since 1993, this year’s LUC brought together 230 attendees from the 39 LOUIS (the Louisiana Library Network) member libraries. Notes that the sessions continued to focus on practical, technology‐driven library applications rather than theoretical studies.

Gould Alloys Ltd, the specialist aerospace and industrial metals stockholder, has won a prestigious order with Swedish car, truck and aircraft manufacturer, SAAB‐SCANIA.

Gould files off with top Euro contract ‐ Gould Alloys Ltd, the specialist aerospace and industrial metals stockholder, has won a prestigious order with Swedish car, truck and aircraft manufacturer, SAAB‐SCANIA.

This chapter draws on both theoretical and empirical literature on trust and discusses the role of trust in strategic communication. It also examines the importance of trust for organizational success, the dimensions of trust and distrust and discusses quantifiable proxies to measure trust and distrust on social media. The theoretically driven dimensions of trust and distrust served as a framework to examine how Boeing and Airbus use Twitter to communicate with their stakeholders and publics. 6,926 Twitter messages were examined in the process of content analysis. The following proxies of stakeholder and publics' trust in an organization were identified for Twitter: number of followers, friends and likes; frequency of online activities; length of messages; use of hashtags, links, exclamation and questions marks; and use of specific words and phrases in messages. Two separate lists of words and phrases were created, one for proxies of trust and one for proxies of distrust. In addition, the following trust building actions that organization can engage in on Twitter were identified: listening and engaging in dialogue by following users, mentioning users in messages, replying to enquiries, providing and encouraging feedback.

Delta Airlines, in a major fleet decis‐ion recently announced it will acquire 33 new Boeing advanced 737–200s with deliveries from October 1983 through the end of 1984.

This article surveys the literature dealing with theory and applications of life cycle costing (LCC). It deals with the literature published in the last 25 years and provides 667 references.

It is used on more daily scheduled flights than any other propeller driven aircraft and is exceeded by only the Boeing 727, 737 and DC‐9. In continuous production since 1966, this aircraft has amassed more than seven million flying hours and its order book has now exceeded 800 units.