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The COVID-19 pandemic continues to challenge healthcare systems worldwide. The authors examined the lived experiences and perceptions of healthcare workers (HCWs) in managerial and senior positions to explore the pandemic's effects on well-being and valued organisational responses.

Using purposive sampling, the authors conducted 39 semi-structured interviews with senior staff including health service administrators, heads of department and senior clinicians at a designated COVID-19 facility in New South Wales, Australia. Interviews were conducted from November 2020 to February 2021 to reflect on experiences during the height of the pandemic in 2020 (mid-March to the end of May 2020).

Workplace experiences affecting HCWs' well-being included being shunned by others, fear of infecting family, fear of the unknown, concerns about personal protective equipment, lack of direction from above and increased workload. Organisational interventions to protect the health and safety of HCWs and their patients included redeployment, improved communication, effective management committees, education and mental health supports.

Organisations can minimise worker-identified factors threatening their well-being during a health crisis by applying broad-ranging initiatives including inclusive and open communication, promoting flexible work practices, providing up-to-date guidelines and policies and fostering camaraderie between workers.

The voices of senior clinical and managerial staff have been largely unheard during the COVID-19 pandemic. The authors addressed this deficit by describing their experiences and insights regarding the pandemic's impact on well-being and the organisation's responses to simultaneously safeguarding its staff and providing quality patient care.

This study aims to understand the socio-cultural context of Indian women's high-tech entrepreneurial experience. Despite a small proportion of women entrepreneurs, and the traditional gender dynamics among the educated middle-classes that appears to be antithetical to female entrepreneurship; women-led high-tech start-ups are on the rise.

Semi-structured interviews were conducted with women founders at an academic incubator in an elite Indian Institute of Technology. The study was based on the post-structural feminist approach that women entrepreneurs are embedded in their socio-cultural and institutional context. During data collection, the Coronavirus lockdown provided a natural experiment, highlighting entrepreneurial response to unforeseen obstacles.

It finds that the context is significant in constructing opportunity, and in navigating challenges of gender and entrepreneurship. Further, in the process of construction of an entrepreneurial identity, women innovators not only reproduce, but also modify their context. Also, the experiences with academic incubator indicate positive results both for gender dynamics and enhancing an emergent entrepreneurial culture.

The study highlights that women's high-tech entrepreneurship has considerable potential for enhancing women's status in society through the support of academic incubator. This has certain implications for policy.

It provides an insight in to the hitherto neglected issue of women's high-tech entrepreneurship in India, and argues that a study of “social embeddedness” not only highlights constraints for women entrepreneurs unique to that context, but also the potential of women's entrepreneurship in advancing women's agency and gender equality.

This study aims to examine the moderating role of customer engagement experiences in satisfaction–loyalty relationship in the digital business environment. This paper looks at mobile apps for shopping and travel planning to understand these relationships.

This paper includes the conceptualization and validation of the proposed relationship through multiple studies. An exploratory qualitative study was conducted to identify the relevant engagement experiences. Subsequently, multiple quantitative studies were conducted to examine the proposed relationships.

The effect of satisfaction on continuance intention is stronger among customers with higher levels of engagement. Further, the propensity to provide electronic word of mouth is non-linear in customers with higher levels of engagement and may not vary directly with satisfaction levels.

The findings of this study contribute to the emerging literature on customer engagement and mobile app-usage domains. Future studies may examine such a relationship in different businesses and on varied digital platforms.

The findings of this paper may provide actionable insights to marketers, giving them a mechanism to segment customers based on engagement levels and using discretion while focusing on satisfaction levels among different segments.

This study validates the proposed moderating role of customer engagement in the satisfaction–loyalty relationship. The non-linear relationship between satisfaction and loyalty is also demonstrated.

The purpose of this study is to examine the position of interoperability of government and corporate portals in technological adoption space in India in terms of three critical dimensions: data integration, process integration and communication integration.

This exploratory study was conducted through a survey questionnaire from 300 portals of government departments and public sector undertakings (PSUs) in India. Data were also collected from portals of Indian companies and the results have been compared with those of the government portals.

The results show that the majority of government portals in India have initiated integration. Second, the portals of Indian companies are performing better than the portals of government and PSUs for achieving an interoperable position. Third, there is high dispersion in level of integration of government portals in India.

The portals with the lowest level of integration in government in India will determine when government will actually attain full horizontal integration and hence achieve an interoperable portal as there is high dispersion in level of integration of government portals in India. Also, for achieving an interoperable government portal, an organization needs to focus on the weakest factors of each dimension.

This study is the first to examine the position of interoperability in technological adoption space in India. The results lead to a number of recommendations for achieving interoperability for government portals in India. The study also highlights the weakest factors of each dimension that require more improvement than other factors.

The purpose of this paper is to analyse the influence of perceived quality and customer engagement on perceived value and satisfaction in a model to evaluate loyalty in users of fitness centres.

Through an online questionnaire, the study uses a large sample of 6,584 users from 44 low-cost fitness centres from different cities in Spain. After validating the measurement model, the hypotheses were tested through structural equation (SEM) modelling technique, noting the existence of significant relationships.

The results showed that two dimensions of perceived quality have a positive influence on perceived value (employees) and satisfaction (facilities). However, the enthused participation dimension of customer engagement also indicated an important impact on perceived value and satisfaction, thus confirming the influence of this dimension in the context of sports services for users' loyalty.

With a large sample, the importance of this study lies in the use of strategies to achieve a greater influence on perceived value and satisfaction, with the aim of increasing customer loyalty in fitness centres. This is why, in addition to the service quality, the influence of the customer engagement dimensions is included, which have not been previously analysed in this emerging business model.

El propósito de este trabajo es analizar la influencia de la calidad percibida y el compromiso del cliente sobre el valor percibido y la satisfacción en un modelo para evaluar la lealtad en usuarios de centros de fitness.

A través de un cuestionario online, el estudio utiliza una muestra amplia de 6.584 usuarios de 44 centros de fitness low-cost de diferentes ciudades de España. Tras validar el modelo de medida, las hipótesis fueron contrastadas utilizando análisis de ecuaciones estructurales, observándose la existencia de relaciones significativas.

Los resultados mostraron que dos dimensiones de la calidad percibida tienen una influencia positiva en el valor percibido (empleados) y la satisfacción (instalaciones). Sin embargo, la dimensión de participación entusiasta del compromiso del cliente también indicó un impacto importante en el valor percibido y la satisfacción, lo que confirma la influencia de esta dimensión en el contexto de los servicios deportivos para la fidelización de los usuarios.

Con una extensa muestra, la importancia de este estudio radica en el uso de estrategias para lograr una mayor influencia en el valor percibido y la satisfacción, con el objetivo de fidelizar a los clientes de los centros de fitness. Por eso, además de la calidad del servicio, se incluye la influencia de las dimensiones del compromiso con el cliente, que no han sido analizadas previamente en este modelo de negocio emergente.