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Knowledge sharing (KS) helps employees learn from errors, but not much research has highlighted how sharing practices develop and take place in networked organizations. This study aims to explore how the professionals in a service triad develop and execute KS practices to learn from error.

A case study approach was adopted that focused on professionals working in a US-based company that was part of a health insurance service triad. The organization (“CaseCo”) processed the insurance claims filed by hospitals and doctors. The authors gathered qualitative data by conducting nine focus group discussions (FGDs) among CaseCo’s professionals. The FGDs involved a total of 51 professionals (17 women and 34 men) working in three centres of CaseCo in India.

The analyses revealed that error-related knowledge sharing (ERKS) practices emerge in a professional service triad (PST) through a culture of situated learning. They occur in ways that involves the use of repositories on the one hand, and connections between individuals on the other, both within and across the PST’s organizations. Such practices represent a dynamic system of knowledge stocks and flows in the PST.

To the best of authors’ knowledge, this is the first study that brings to the fore how ERKS practices develop and are executed in a professional organization in a triadic network structure.

The purpose of this study, the tribological behaviors at different temperatures of aluminium matrix composites (AMCs) with different amounts of ZrO₂ added were investigated.

Aluminium graphite (A356/2 wt% graphite (solid lubricant)) composite powders prepared by adding four different amounts (3 wt%, 6 wt%, 9 wt% and 12 wt%) of Zirconia (ZrO₂) to the matrix were mechanically alloyed for 4 h. Wear tests were conducted at five different temperatures (20 °C, 100 °C, 180 °C, 260 °C and 340 °C) and for three different sliding distances (53 m, 72 m and 94 m) on the pin-on-disc type wear tester.

Results of the study showed that the highest hardness and density value were measured for 12% ZrO₂ added AMC material. Wear test results showed that weight loss increases with increasing temperature; weight loss decreases at all temperatures with the increasing amount of reinforcement in the matrix.

In this paper, the tribological properties of aluminium matrix composites produced by the mechanical alloying method by adding different amounts of ZrO₂ were determined by simulating the tribological properties at different loads and temperatures.

This paper aims to investigate the microstructure, hardness and tribological properties of hypoeutectic (Al-7Si) matrix reinforced with fixed quantities of 3 Wt.% graphite (Gr) and x Wt.% SiCp (x = 3, 6 and 9) hybrid composites.

The composites were fabricated by stir cast technique. The microstructure, hardness and tribological measurements were carried out on the base alloy and composites. The tribological investigation was carried out on pin-on-disc wear testing machine under dry sliding condition.

The wear rate decreases with the increase of SiCp into A356-3Gr composites. The composite containing A356-9SiCp-3Gr had better hardness and good wear resistance compared to the base alloy. Scanning electron microscope (SEM) and electro dispersive spectrometry (EDS) images were used to study the reinforcement distribution and worn-out surface of the specimens.

The present paper brings out a clear picture of the various events that take place under the worn-out surfaces leading to the generation of mechanical mixed layer.

This study aims to discern emerging trends and provide a longitudinal perspective on merchandising research by identifying relationships between merchandising-related subdomains/themes.

This study sourced 657 merchandising-related articles published since 1960, from the Scopus database and 425 from Web of Science. After processing and normalizing the data, this study performed co-word and thematic network analyses. Taking a text mining approach, this study used topic modeling to identify a set of coherent topics characterized by the keywords of the articles.

This study identified the following merchandising-related themes: branding, retail, consumer, behavior, modeling, textile and clothing industry and visual merchandising. Although visual merchandising was the first type of merchandising to be used in-store, only recently has it become an emerging topic in the academic literature. There has been a further trend over the past decade to understand the adoption of simulation technology, such as computer-aided design, particularly in supply chain management in the clothing industry. These and other findings contribute to the discussion of the merchandising concept, approached from an evolutionary perspective.

The conclusions of this study hold implications at the intersection of merchandising, sectors, new technologies, research methodologies and merchandising-practitioner education. Research trends suggest that, in the future, virtual reality and augmented reality using neuroscientific methods will be applied to the e-merchandising context.

The different dimensions of merchandising can be used to leverage store managers’ decision-making process toward an integrated store-management strategy. In particular, by adopting loyalty merchandising tactics, the store can generate emotional attachment among consumers, who will perceive its value and services as unique, thanks to merchandising items designed specifically with that aim in mind. The stimulation of unplanned purchases, the strategic location of products and duration of each merchandising activity in the store, the digitalization of merchandising and the application of findings from neuroscience studies are some of the most relevant practical applications.

This study provides the first-ever longitudinal review of the state of the art in merchandising research, taking a holistic perspective of this field of knowledge spanning a 60-year period. The work makes a valuable contribution to the development of the marketing discipline.