Tugrul U. Daim, Matthew Letts, Mark Krampits, Rabah Khamis, Pranabesh Dash, Mitali Monalisa and Jay Justice
This paper aims to research literature to describe the business processes used when planning IT infrastructure refreshes.
Abstract
Purpose
This paper aims to research literature to describe the business processes used when planning IT infrastructure refreshes.
Design/methodology/approach
The paper uses analytical hierarchical process (AHP) and pairwise comparisons to model and quantify the decision process for IT infrastructure refreshes.
Findings
The research found that most companies keep their refresh processes private and very little academic research is available on this topic. While supportability, manageability, compatibility, cost, and scalability are important factors to large organizations, performance and availability of the systems are important for smaller organizations.
Originality/value
AHP was not ever used to evaluate the refresh planning. The paper demonstrates that it would be a very useful tool.