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Article
Publication date: 1 June 2000

R.P. Dickenson, J.H. Rogerson and V.N. Azarov

Describes work done to research Russian needs in quality management education and to begin the process of creating an infrastructure to meet them. Needs were determined through a…

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Abstract

Describes work done to research Russian needs in quality management education and to begin the process of creating an infrastructure to meet them. Needs were determined through a questionnaire, interviews and feedback from key actors at specially organised seminars. Knowledge of quality management ideas and the provision of education and training in the quality field were found to be low. Syllabuses and course structures for quality management were devised consistent with EU norms but harmonised as far as possible with existing practice and traditions. A Centre of Excellence to deliver quality management education was founded called the European Quality Centre. It received its first students in September 1998 and it will be the first node in a regional network of such institutions. The creation of an educational infrastructure will facilitate the building of a cadre of trained quality professionals, ultimately enabling Russian quality management practice to rise to world levels.

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Quality Assurance in Education, vol. 8 no. 2
Type: Research Article
ISSN: 0968-4883

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Article
Publication date: 1 February 2000

R.P. Dickenson, D.R. Campbell and V.N. Azarov

This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both…

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Abstract

This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both present Western thinking and the local economic situation and cultural traditions. Three quality management approaches already tested in Russia, namely, third party certification, self‐assessment and a Russian/Western hybrid model, all have significant drawbacks. The priority must be for the creation of an educational and institutional infrastructure for quality management. The conclusions in this paper are also relevant to the other republics of the former Soviet Union and East European countries.

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International Journal of Quality & Reliability Management, vol. 17 no. 1
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 April 1992

Malcolm R. Hill

The introduction of new industrial legislation in 1987, in theformer Soviet Union, followed a policy of decentralization in whichfactories were given increased authority to seek…

63

Abstract

The introduction of new industrial legislation in 1987, in the former Soviet Union, followed a policy of decentralization in which factories were given increased authority to seek their own customers and suppliers, agree prices, and to engage directly in foreign trade. Additionally, from 1987, various forms of co‐operative enterprise and leasing were established, State price controls began to be lifted from many products, and the groundwork was established for a wide range of industrial assets to be converted from public to private ownership. Discusses the major features of technological change and management behaviour likely to occur in the Commonwealth of Independent States, as enterprises continue to operate in an environment of decentralization in which authority and responsibility is being transferred to them from the previous State committees and industrial ministries. Specific attention is paid to the likely effects of this decentralization on markets, innovation and quality within the Commonwealth of Independent States. Details possible changes in supplies, workforce management, and management development as the effects of decentralization are diffused throughout these areas of industrial activity.

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European Business Review, vol. 92 no. 4
Type: Research Article
ISSN: 0955-534X

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Article
Publication date: 1 December 2002

Hsien H. Khoo and Kay C. Tan

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality…

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Abstract

Compared to the rest of the world, quality management in Russia is still in its infancy. Unless an appropriate quality culture is developed to support and sustain quality management practices, it would be ineffective to introduce quality management systems into Russia. In this article, several critical success factors are identified to promote the effectiveness of quality training and management in Russian organizations.

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Industrial and Commercial Training, vol. 34 no. 7
Type: Research Article
ISSN: 0019-7858

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Article
Publication date: 1 January 1985

W.M. Mair, M.H. Hodge and A. Creechan

In view of the importance of finite element (FE) techniques in the design, analysis and validation of many engineering products, the National Agency for Finite Element Methods and…

37

Abstract

In view of the importance of finite element (FE) techniques in the design, analysis and validation of many engineering products, the National Agency for Finite Element Methods and Standards (NAFEMS) was established in 1983 to take an overview of the FE scene in the United Kingdom. NAFEMS is currently funded by the Department of Trade and Industry, but it is expected that it will eventually be self‐funding. Its headquarters is located at the National Engineering Laboratory, East Kilbride, Glasgow.

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Engineering Computations, vol. 2 no. 1
Type: Research Article
ISSN: 0264-4401

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Article
Publication date: 16 November 2015

Jose Arturo Garza-Reyes, Fred Visnevskis, Vikas Kumar and Jiju Antony

The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige…

514

Abstract

Purpose

The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize.

Design/methodology/approach

The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models.

Findings

Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM.

Practical implications

This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation.

Originality/value

The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.

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Measuring Business Excellence, vol. 19 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 1 December 2001

Ronald Savitt

The development of market oriented strategies and marketing programs in the Czech Republic has been hampered by a lackof understanding by managers of what these concepts mean. A…

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Abstract

The development of market oriented strategies and marketing programs in the Czech Republic has been hampered by a lackof understanding by managers of what these concepts mean. A study of “old state enterprises” clearly suggests that until dramatic changes are made in transforming organizations, it will be some time before these firms will develop appropriate marketing practices. One of the most critical roadblocks to change is the current managerial cadre. Their experiences under the socialist system form the way they approach marketing. Even those at the top level of organizations have a limited understanding about marketing. Given their age and position, we should not expect to see dramatic changes in the near future. Also, the slow movement toward economic transformation and the general turbulence in the Czech economy thwart movement toward marketing practices.

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European Journal of Marketing, vol. 35 no. 11/12
Type: Research Article
ISSN: 0309-0566

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Article
Publication date: 1 November 2002

Ismail Sila and Maling Ebrahimpour

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors…

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Abstract

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors of TQM. One of the objectives of this literature review was to investigate the state of TQM by examining and listing various TQM factors identified based on survey studies conducted in different countries and published in a variety of journals over the past decade. An examination of 76 survey studies that used an integrated approach to TQM showed that the TQM factors could be grouped under 25 categories. An analysis of the 347 survey based research articles published between 1989 and 2000 using these 25 factors as a framework revealed the most frequently covered TQM factors in the literature. Another goal of the paper was to analyse the objectives of these articles by year and type of journal they were published in to determine the trends in TQM survey based studies and recommend future direction for research. The analysis showed that the objectives of the 347 studies could be grouped under six categories.

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International Journal of Quality & Reliability Management, vol. 19 no. 7
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 June 2001

Eric Cornuel and Pierre Kletz

Whereas the foreign direct investment role in privatised enterprises is a new phenomenon, our purpose here is to discuss the changing strategies of foreign manufacturing firms in…

492

Abstract

Whereas the foreign direct investment role in privatised enterprises is a new phenomenon, our purpose here is to discuss the changing strategies of foreign manufacturing firms in view of the new conditions that they are facing and the consequences on labour market and economic sectors. With regard to this, the main issue to shed light on is to what extent foreign owned firms operating in the manufacturing sector of Lithuania have been contributing to increasing the competitiveness of the country, through efficiency seeking and eventually through resource enhancing investments. And to what extent might such investments lead to a deeper integration into the international production networks.

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Journal of Management Development, vol. 20 no. 5
Type: Research Article
ISSN: 0262-1711

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Book part
Publication date: 20 March 2018

Brian Parsons

Abstract

Details

The Evolution of the British Funeral Industry in the 20th Century: From Undertaker to Funeral Director
Type: Book
ISBN: 978-1-78743-630-5

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