Tom Baum, Deirdre Curran, Anastasios Hadjisolomou, Olga Gjerald, Tone Therese Linge, Kate Inyoung Yoo and Anke Winchenbach
Tourism and hospitality employment have long faced widely recognised challenges with regard to employment, its workforce and the workplace environment, issues that have been…
Abstract
Tourism and hospitality employment have long faced widely recognised challenges with regard to employment, its workforce and the workplace environment, issues that have been addressed by generations of policymakers and practitioners without evident success or solution. These wicked problems are frequently characterised by inherent paradoxes and, therefore, accepting the tenets of paradox theory provides the basis for recognising the need to accept contradictions as a reality which a search for solutions will not resolve. This chapter presents six examples of wicked problems in tourism and hospitality employment, which are underpinned by paradoxes as proxies for the much wider range of intractable problems that beset policy-making and practice in this vital area of tourism and hospitality. The chapter concludes by suggesting ways in which wicked problems can be accommodated, and stakeholders can learn to understand and live with paradoxes.
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Laurie Larwood, Sergei Rodkin and Dean Judson
The need to maintain up-to-date technological skills despite an aging workforce makes it imperative that organizations increasingly focus on retraining older employees. This…
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The need to maintain up-to-date technological skills despite an aging workforce makes it imperative that organizations increasingly focus on retraining older employees. This article develops an adult career model based on the acquisition of technological skills and gradual skill obsolescence. The model suggests the importance of retraining and provides practical implications to the development of retraining programs. Suggestions for future research are also offered.
Kamalesh Kumar, Ram Subramanian and Karen Strandholm
This study examines the scanning/strategy relationship in the context‐specific setting of the health care industry. It extends the current research on the strategy/scanning…
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This study examines the scanning/strategy relationship in the context‐specific setting of the health care industry. It extends the current research on the strategy/scanning relationship to include performance. Results confirm the moderating role played by environmental scanning activities in the strategy/performing relationship, thus providing further evidence for the contingency relationship among the environment, the organization's internal processes, and performance.
Vincent K. Chong and Nurul Farhana Khudzir
This chapter examines the effect of mutual monitoring and the personality trait of need for achievement on subordinates’ budgetary-slack creation in a team-based environment…
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This chapter examines the effect of mutual monitoring and the personality trait of need for achievement on subordinates’ budgetary-slack creation in a team-based environment. Experimental results show that the creation of budgetary slack is lower when mutual monitoring is present than when it is absent. The results also show that a two-way interaction between mutual monitoring and the personality trait of need for achievement affects subordinates’ budgetary-slack creation.
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Ronald K. Mitchell, Jae Hwan Lee and Bradley R. Agle
In this chapter, we update stakeholder salience research using the new lens of stakeholder work: the purposive processes of organization aimed at being aware of, identifying…
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In this chapter, we update stakeholder salience research using the new lens of stakeholder work: the purposive processes of organization aimed at being aware of, identifying, understanding, prioritizing, and engaging stakeholders. Specifically, we focus on stakeholder prioritization work — primarily as represented by the stakeholder salience model — and discuss contributions, shortcomings, and possibilities for this literature. We suggest that future research focus on stakeholder inclusivity, the complexity of prioritization work within intra-corporate markets, the integration of stakeholder prioritization with other forms of stakeholder work, and the development of managerial tools for multiobjective decision making within the strategic management context.
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Edward K. Ayimey, Robert J. Blomme, Ad Kil and Ben Q. Honyenuga
The paper discusses how market orientation impacts marketing performance in the hotel industry of Ghana. The research was a qualitative research that covered a sample of…
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The paper discusses how market orientation impacts marketing performance in the hotel industry of Ghana. The research was a qualitative research that covered a sample of nineteen19 hotels in Ghana by using a two-stage nonprobability sampling comprising convenience sampling and purposive sampling. Personal interviews were conducted to collect primary and qualitative data from hotel managers of the sampled hotels. Template analysis was used to analyze the data in order to understand how market orientation impacts selected marketing performance indicators. The study has provided insight into how market orientation impacts marketing performance indicators, precisely sales growth, customer complaints, customer satisfaction, and customer retention. The limitations of the study are that it is a cross-sectional study and it involved only officials of the hotels as participants. Also, the study does not explain how customers perceive market orientation practices and how market orientation affects customer buying behavior. Research implications are that longitudinal research design and involvement of customers as participants should be considered in future-related qualitative studies. The contribution of this study to knowledge is that it has given some explanations to how market orientation impacts sales growth, customer complaints, customer satisfaction, and customer retention in the hotel business.
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M.S.Y. Haddadin, S. Khattari, Daniela Caretto and R.K. Robinson
The margin between a deficient (∼0.02mg day‐1), an adequate (∼0.2mg day‐1) and toxic (∼2.4mg day‐1) intake of selenium is quite narrow, and this study sought to establish whether…
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The margin between a deficient (∼0.02mg day‐1), an adequate (∼0.2mg day‐1) and toxic (∼2.4mg day‐1) intake of selenium is quite narrow, and this study sought to establish whether fruits grown in the Jordan Valley were safe for consumers, and yet capable of supplying a likely dietary requirement for the mineral. The mean levels of soil selenium were 0.64, 0.74 and 0.63mg kg–1 in three different growing regions of the Valley, while the highest levels in citrus fruits were 2.5mg kg–1 in clementines (Citrus mitis) and 3.31mg kg–1 in the bomali (Citrus paradisi). As the latter values were on a dry weight basis, the risk of selenosis would appear to be minimal but, equally important, deficiency diseases should not be manifest either.
Perceptions of the appropriateness and likelihood of use of seventeen negotiation tactics were compared for current and future business professionals from Mexico and the United…
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Perceptions of the appropriateness and likelihood of use of seventeen negotiation tactics were compared for current and future business professionals from Mexico and the United States. The results suggest differences in perceived appropriateness as well as in the gap between perceived appropriateness and likely use, consistent with the cultures of these two countries. The implications of these findings for cross‐national negotiations and future research are discussed.