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Article
Publication date: 1 June 1985

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains…

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Abstract

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

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Management Decision, vol. 23 no. 6
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 1 May 1988

D.M. Lascelles and B.G. Dale

A three‐year study, partly funded by the Quality, Design and Education Division of the Department of Trade and Industry, has been carried out on the general subject of quality…

456

Abstract

A three‐year study, partly funded by the Quality, Design and Education Division of the Department of Trade and Industry, has been carried out on the general subject of quality improvement. As part of this work a literature survey of the English language papers was conducted on such issues as the effects of international competition, the nature of quality management, organisations and change, leadership, how companies set about quality improvement and supplier development. In order to examine topics pertinent to the research subject, the search covered not only the general literature on quality management but also the literature on corporate strategy, marketing, organisational psychology and operations management. The main findings from the literature search are presented and guidance is provided on some authoritative reading on quality improvement.

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International Journal of Quality & Reliability Management, vol. 5 no. 5
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 May 1984

B.G. Dale and R.J. Mortiboys

The management of quality is a major consideration in the factors governing the demand for products and extends into all parts of the company. This was the theme of the National…

288

Abstract

The management of quality is a major consideration in the factors governing the demand for products and extends into all parts of the company. This was the theme of the National Quality Campaign, launched by Lord Cockfield in April 1983. One initiative of the campaign was to hold a series of regional working luncheons to bring together and publicise companies which could demonstrate success through the management of product quality. The first luncheon was held in Manchester during November 1983 and similar initiatives were staged throughout the UK until June 1984. In this article the authors report the views on quality of the seven senior executives who took part in the Manchester get‐together, typical quality policies pursued by their companies, and aspects of their quality management systems.

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Industrial Management & Data Systems, vol. 84 no. 5/6
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 January 1984

R.J. Mortiboys

In this article the author notes the tendency in the UK to protect the short‐term interests of groups and individuals and our failure to develop coherent industrial and economic…

83

Abstract

In this article the author notes the tendency in the UK to protect the short‐term interests of groups and individuals and our failure to develop coherent industrial and economic policies. He then outlines the need for cost‐effective quality management and believes it is no exaggeration to say that success in the management of quality is proportional to the quality of management. The dangers of imposing quality assurance as distinct from quality management are also pointed out.

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International Journal of Quality & Reliability Management, vol. 1 no. 1
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 May 1985

R.J. Mortiboys and B.G. Dale

Commitment to the management of quality is central to success and the improvement of market share, as demonstrated by analysis of quality case histories (relating to seven…

59

Abstract

Commitment to the management of quality is central to success and the improvement of market share, as demonstrated by analysis of quality case histories (relating to seven companies) presented last year as part of the Department of Trade and Industry's National Quality Campaign. In each case the chief executives of these companies have taken the lead in ensuring that quality is properly planned and co‐ordinated through all phases from market research to after‐sales service. Strenuous efforts to find out customer wants, and fulfil these cost‐effectively have been pursued in a spirit of co‐operation, taking inspiration from the chief executive.

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Industrial Management & Data Systems, vol. 85 no. 5/6
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 1 January 1985

B.G. Dale and A.J. Duncalf

Without a formulated quality management policy and a direct lead from the chief executive, companies are unlikely to be able to effectively co‐ordinate quality‐related decision…

227

Abstract

Without a formulated quality management policy and a direct lead from the chief executive, companies are unlikely to be able to effectively co‐ordinate quality‐related decision making; consequently, the approach to quality tends to be inspection orientated. Results of a study on how quality‐related decisions are made in six companies also suggests that the involvement of quality staff in design, purchasing and market feedback is vital, ensuring that quality‐related decision making is effective and consistent with policy.

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International Journal of Operations & Production Management, vol. 5 no. 1
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 January 1989

F.J. Instone and B.G. Dale

Work carried out to develop a quality improvement programme in acustomised manufacturing situation is reported on. There were manyinfluences on the host company that made quality…

291

Abstract

Work carried out to develop a quality improvement programme in a customised manufacturing situation is reported on. There were many influences on the host company that made quality improvement desirable. These included initiatives such as the United Kingdom′s National Quality Campaign, the “quality knock‐on effect” of companies which have made quality their number one priority, various examples of quality problems within the organisation, influences of other companies within the group of which the host company is part, and quality initiatives taken by individual managers. The main steps in developing the process are described along with the problems encountered.

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International Journal of Operations & Production Management, vol. 9 no. 1
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 April 2003

Shirley Coleman and Alex Douglas

Many organisations take their quality improvement initiatives no further than ISO 9000. Others try to achieve TQM and fail, while others successfully make the transition. This may…

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Abstract

Many organisations take their quality improvement initiatives no further than ISO 9000. Others try to achieve TQM and fail, while others successfully make the transition. This may be because the requirements for TQM are not clear. However, the requirements for implementing the EFQM model criteria are clear and therefore may allow an organisation’s senior management to help drive their company towards excellence, perhaps with some external assistance. This paper investigates what happens with regard to quality management after an organisation has achieved ISO 9000. In particular, the extent of adoption of the EFQM excellence model is examined, as is the use of proven quality improvement tools and techniques such as statistical process control (SPC). Associated with these improvement techniques, the importance and standard of external assistance in implementing them are examined. The paper concludes that training, the use of SPC and working to the EFQM model criteria are all significant factors if an organisation is to be perceived as successful.

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The TQM Magazine, vol. 15 no. 2
Type: Research Article
ISSN: 0954-478X

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Article
Publication date: 1 June 1995

W. Andrew Taylor

Reports on research into the attitudes and behaviours of senior executives with respect to ISO 9000. The study was carried out in Northern Ireland among 682 organizations in the…

1939

Abstract

Reports on research into the attitudes and behaviours of senior executives with respect to ISO 9000. The study was carried out in Northern Ireland among 682 organizations in the public and private sector using a postal questionnaire as the survey instrument. Reviews the criticisms and concerns about ISO 9000 and highlights the importance of senior executive commitment. While commitment is shown to be a complex concept which has yet to find universal agreement, it is suggested that some of the current criticisms of the standard may be symptomatic of lack of such commitment. Outlines some behaviours indicative of commitment in an ISO 9000 context. Finds that understanding of the purpose of ISO 9000 is an important preliminary step in this implementation process. While most senior executives have a passing awareness with the name of the standard, they do not appear to be so clear about its purpose. Finds that high levels of consultancy intervention have made no significant improvement in terms of either understanding or measurement of financial benefits of ISO 9000. Concludes that the real test of senior executive commitment will arise during the phase beyond ISO 9000 registration.

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International Journal of Quality & Reliability Management, vol. 12 no. 4
Type: Research Article
ISSN: 0265-671X

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Book part
Publication date: 10 April 2023

Chitra Khari and Prachi Bhatt

This chapter seeks to investigate the role of student emotional intelligence (EI) in countering in-class cyberloafing behaviour by students, by exploring the mediating role of…

Abstract

This chapter seeks to investigate the role of student emotional intelligence (EI) in countering in-class cyberloafing behaviour by students, by exploring the mediating role of boredom proneness through a quantitative approach. A sample of 163 postgraduate university students in India was selected. The authors assessed the mediation model using PROCESS macro. The authors found that students who are more aware of their emotions are better equipped to handle internal and external distractions and work towards a desired goal or outcome and therefore are less likely to experience boredom. Results from this study revealed a significant direct and indirect negative relationship between students’ EI and cyberloafing behaviour. This chapter contributes to the body of literature by highlighting the positive effects of EI as an important antidote to student cyberloafing behaviour. On the practical front, the findings of this study can be used by academicians who are charged with the responsibility of understanding and enhancing student learning by diminishing cyberloafing behaviour among them. The proposed framework could provide a foundation for countering cyberloafing behaviour in educational settings.

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Honing Self-Awareness of Faculty and Future Business Leaders: Emotions Connected with Teaching and Learning
Type: Book
ISBN: 978-1-80262-350-5

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