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In recent times data processing systems have become increasingly powerful and rapid advances have been made in machining and processing technologies. Growth in materials requirements planning (MRP) and computer‐aided design (CAD) has developed in parallel but independent of the advanced manufacturing technology stream. If organisations are to reduce their reaction time to customers’ orders and to provide a truly flexible service these two main streams must be brought together. This is likely to occur through computer‐integrated manufacturing (CIM). An analysis of the various definitions of CIM is given and implies that there is no single “right” definition which can be applied to any organisation. However there are certain principles which apply to definitions of CIM and an attempt is made to highlight these principles. CIM is not limited to the manufacturing function. It must be an overall concept that takes account of every aspect of the business, tying all aspects and organisational functions together into an integrated system, where all necessary data can be accessed easily by those who need them. CIM does not necessarily mean total computerisation but computers and software will play a major part.

The development of a method of planning for computer‐integrated manufacture (CIM) used within Eaton Corporation (Truck Components Europe) which produces complex engineering products is described. The method relies heavily on a model of CIM as the basis for planning. Different types of models (the wheel model, linked models and linked and defined models) are described with their usefulness in CIM planning outlined. The development of a CIM model is beneficial for planning and the process of the model's evolution can greatly increase CIM understanding. CIM models help to focus on functions and business objectives rather than being constrained by departmental boundaries, bringing a new dimension to strategic planning.

Organisations within healthcare increasingly operate in rapidly changing environments and present wide variation in performance. It can be argued that this variation is influenced by the capability of an organisation to improve: its improvement capability. However, there is little theoretical research on improvement capability. The purpose of this paper is to set out the current diverse body of research on improvement capability and develop a theoretically informed conceptual framework.

This paper conceptualises improvement capability as a dynamic capability. This suggests that improvement capability is comprised of organisational routines that are bundled together, and adapt and react to organisational circumstances. Existing research conceptualises these bundles as three elements (microfoundations): sensing, seizing and reconfiguring. This conceptualisation is used to explore how improvement capability can be understood, by inductively categorising eight dimensions of improvement capability to develop a theoretically informed conceptual framework.

This paper shows that the three microfoundations which make up a dynamic capability are present in the identified improvement capability dimensions. This theoretically based conceptual framework provides a rich explanation of how improvement capability can be configured.

Identifying the component parts of improvement capability helps to explain why some organisations are less successful in improvement than others. This theoretically informed framework can support managers and policy makers to identify improvement capability dimensions in need of development. Further empirical research, particularly in non-market settings, such as publicly funded healthcare is required to enhance understanding of improvement capability and its configuration.

Following research on the subject of TQM, the authors decided that what was lacking was a framework for the introduction and development of the process for continuous quality improvement.

Women’s leadership training programs provide organizations opportunities to value women leaders as organizational resources. This qualitative research utilized phenomenological methodology to examine lived experiences of seven alumni of a women’s-only leadership program. We conducted semi-structured interviews to clarify what learning elements were most beneficial in furthering an individuals’ leadership role. Emerging research themes included perceptional and personal agency changes within participants. Women’s leadership programs provided an opportunity for cognitive, affective, and behavioral growth; engaging learning activities, social capital development, and relational model methodologies were perceived as most helpful in leadership development. Action learning techniques, fostering interconnectedness, and philosophical leadership development activities were critical elements in leadership development. Insights gained from this study provided perspective on the unique experiences of women in a leadership training program.

This special “Anbar Abstracts” issue of the Leadership & Organization Development Journal is split into four sections covering abstracts under the following headings: Culture, Change and Intervention; Management Styles and Techniques; Leadership and Decision; Communications.

From both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues reflect a variety of business operations perspectives including continuous improvement, organizational behaviour, human resources management, industrial relations and the labour process. They have been grouped into a five‐part categorization of internal/external environment, management style, policies, organization structure, and the process of change and configured into a TQM sustaining audit tool. Describes, in brief, these categories and issues and presents some of the findings from their examination, using the audit tool, at six manufacturing sites.

Suggests that, in many cases, where formerly excellent manufacturing companies have suffered a decline in their fortunes, they failed because they did not change with their customers; their operations were too remote. Considers how this might be avoided by applying a service quality model to manufacturing. Examines the differences between service and manufacturing operations and highlights the difficulties which manufacturing companies have in being close to their customers. Provides definitions of quality for products and services before presenting the model. Describes the features of the model – taking a total view, achieving a balance between expectations and delivery, system design and response to change‐as they apply both to service and manufacturing. Highlights the need to exceed expectations to maintain a competitive edge. Argues that, whilst this is achieved through committed staff in service industries, this same commitment can, with appropriate communication, be achieved in manufacturing companies.

Much evidence has been generated in the past few years which describes the demise of quality circles (QCs), yet teamwork involving non‐managerial staff, aimed at quality improvement, is still a feature of the quality improvement process of many organizations, particularly within the service sector. Re‐evaluates the classic characteristics of quality circles, as found in the literature, within the context of research carried out within one of the main UK clearing banks. Gives consideration to both the operation and outcomes of QCs within a service organization, and also discusses the role of QCs as part of a company‐wide process of quality improvement, rather than a quality technique used in isolation. Examines the “soft” benefits of QCs and compares the “success factors” identified within the literature for the use of QCs with the empirical evidence. Concludes that, while there are differences in the way in which such teams operate when compared with quality circles, the basic characteristics are the same and there are many lessons to be learned. Proposes a tentative revised definition which takes account of these findings and the latest trends in Japan.

Since the mid‐1980s, the subject of information systems (IS) integration and its role in business process improvement (BPI) has been of considerable interest to business managers and researchers. The present study examines the effects of IS integration on BPI. The moderating effects of industry type, information intensity of the industry, and time since the initiation of the existing program in the firm have also been analyzed. The data for the study were gathered through a survey of Fortune 500 US firms at divisional levels. The results of the study support the hypotheses that data integration and communication networks integration affect the dimensions of BPI. However, none of the moderators, except industry type, was found significantly affecting the relationships between networks integration and process improvement effect and customer focus.