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Article
Publication date: 1 January 2000

R.J. Bannister and Ravin Jesuthasan

Here's a measurement framework that challenges the status quo and links strategies and activities to create shareholder value.

84

Abstract

Here's a measurement framework that challenges the status quo and links strategies and activities to create shareholder value.

Details

Handbook of Business Strategy, vol. 1 no. 1
Type: Research Article
ISSN: 1077-5730

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Article
Publication date: 1 February 1997

R.J. Bannister and Ravin Jesuthasan

Prompted by escalating competition and increased pressure from institutional investors and boards of directors, more and more companies have begun to focus on shareholder value…

368

Abstract

Prompted by escalating competition and increased pressure from institutional investors and boards of directors, more and more companies have begun to focus on shareholder value and the philosophy of value‐based management (VBM). VBM is based on the notion that the central objective for all publicly traded companies is to maximize shareholder value. Because it offers companies a logical and systematic way to pursue improvements in shareholder value, it has received considerable attention in the business press. In particular, stories have highlighted the strong results achieved by VBM users such as Coca Cola, AT&T, and Briggs and Stratton.

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Journal of Business Strategy, vol. 18 no. 2
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 January 1974

R.J. Banister

The purpose of my paper is not to provide tailor‐made solutions to the problems of making deliveries out of hours but to describe the experience that was gained from two out of…

98

Abstract

The purpose of my paper is not to provide tailor‐made solutions to the problems of making deliveries out of hours but to describe the experience that was gained from two out of hours schemes operated in 1966 and 1968, highlight the problems involved, and finally draw the conclusions which I formed at the time and which have not changed since.

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International Journal of Physical Distribution, vol. 4 no. 2
Type: Research Article
ISSN: 0020-7527

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Article
Publication date: 1 October 1997

Peter Jones, David Hillier and David Turner

Within the UK the past three decades have witnessed dramatic and continuing changes in the geography of retail provision. During this period the traditional supremacy of town and…

265

Abstract

Within the UK the past three decades have witnessed dramatic and continuing changes in the geography of retail provision. During this period the traditional supremacy of town and city centres at the top of the retail hierarchy has been increasingly successfully challenged by the development and diversification of out‐of‐town and edge of town shopping facilities. This ‘out of town exodus’ (Schiller, 1987) can be traced from the food superstores opened by grocery retailers from the late 1960's onwards through the development of retail warehouses, retail parks and regional shopping centres (Guy, 1994) to a more recent ‘fourth wave’ (Fernie, 1995) which include warehouse clubs, factory outlet centres and airport retailing. The cumulative effects of these developments are seen to pose a major challenge to retail businesses in town and city centres and perhaps more fundamentally to the centres themselves. The traditional spirit of the UK's town and country planning policies, first established some fifty years ago, was to positively support retail activity in town and city centres and to restrict out of town retail development (Guy, 1994). However, from the early 1980's onwards, such policies had only a limited effect in stemming the tide of retail decentralisation and they often seemed to be honoured more in the breach than in the observance.

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Management Research News, vol. 20 no. 10
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 1 November 2000

Adrian Payne, Sue Holt and Pennie Frow

The concept of value in relationship marketing is a theme of increasing interest. This paper examines the concepts of employee value, customer value and shareholder value and the…

6906

Abstract

The concept of value in relationship marketing is a theme of increasing interest. This paper examines the concepts of employee value, customer value and shareholder value and the linkages between them. It reviews research on the service‐profit chain framework and other related models and then discusses the extent to which linkage models or enterprise performance models, which integrate these components of value, have been adopted by organisations. An example is used to illustrate the adoption and use of an enterprise performance model. Implications for the retail financial services sector are considered.

Details

International Journal of Bank Marketing, vol. 18 no. 6
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 1 June 2004

Azaddin Salem Khalifa

The concept of customer value is becoming increasingly used in strategy and marketing literature in recent years. Customer value is considered central to competitive advantage and…

28769

Abstract

The concept of customer value is becoming increasingly used in strategy and marketing literature in recent years. Customer value is considered central to competitive advantage and long‐term success of business organizations. Consequently, a great importance attached to this concept. This paper attempts to build an integrative configuration of the concept of customer value that reflects its richness and complexity. It reviews, synthesizes and extends the literature on the subject. The configuration includes three complementary models, namely: customer value in exchange, customer value buildup, and customer value dynamics. Thinking about customer value in this way is helpful in the designing of and studying service offerings.

Details

Management Decision, vol. 42 no. 5
Type: Research Article
ISSN: 0025-1747

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Available. Open Access. Open Access
Article
Publication date: 29 May 2023

Vania Ceccato, Emrah Ercin, Julia Hazanov, Sara Elfström and Adriana Sampaio

In this study, the authors report visitors' and personnel's safety experiences and concerns in order to understand the safety conditions of a library.

2418

Abstract

Purpose

In this study, the authors report visitors' and personnel's safety experiences and concerns in order to understand the safety conditions of a library.

Design/methodology/approach

The analysis is based on answers from a small sample survey of library visitors, interviews with the personnel and incidents recorded in a library in Stockholm the capital of Sweden.

Findings

Dealing with visitors under influence of drugs/alcohol or feeling intimidated by groups of young individuals are examples of situations in which the staff feel most unsafe. Visitors declare witnessing problems of public disturbance and disorderly conduct, fights and other types of aggression. Although the vast majority of visitors declare feeling safe in the library, their perceptions vary according to the library's environment and their individual characteristics, including their previous victimization.

Practical implications

The study is novel because it indicates the importance of the environment to ensure the safety conditions of the library for both visitors and staff. Finally, research on safety in libraries is often from North America and Western European contexts, while this study contributes to the international literature by illustrating libraries in a Nordic European context.

Social implications

The study indicates that more social control, both formal and informal, is at the top of the list of recommendations for visitors. Among personnel, recommendations include the need for cooperation with other local actors to solve problems in surrounding areas as well as better education for librarians in dealing with the current safety challenges of libraries as multifunctional public facilities.

Originality/value

Combine visitors' and personnel's safety experiences to better understand the safety conditions of a public library.

Details

Library Management, vol. 44 no. 3/4
Type: Research Article
ISSN: 0143-5124

Keywords

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Article
Publication date: 1 August 2006

Yu‐Hui Tao, C. Rosa Yeh and Sheng‐I Sun

The goal of this research is to demonstrate how web‐based applications improve the effectiveness of a very important human resource (HR) function. It proposes a framework of a…

7487

Abstract

Purpose

The goal of this research is to demonstrate how web‐based applications improve the effectiveness of a very important human resource (HR) function. It proposes a framework of a web‐based training needs assessment system for HR professionals to effectively assess employee needs for competency‐based training.

Design/methodology/approach

A conceptual framework of a survey‐based training needs assessment using the Internet was developed. A use case detailing a walkthrough of a prototype system developed under this proposed framework was created to illustrate how this system works. A two‐phased operation test of the prototype system was then conducted to assess how well human resource (HR) managers would accept and adopt this technology to develop organizational competencies. The first phase involved demonstrating the use case to a group of experienced HR managers and polling their opinion toward the system. The second phase involved one‐on‐one interviews with three select HR managers who were asked to experience the prototype system hands‐on.

Findings

HR managers from both phases of validation demonstrated positive acceptance of both the needs assessment model and the process improvement generated from the web‐based prototype system.

Research limitations/implications

The qualitative validation test was conducted to a small sample of Taiwan's HR managers. Caution is advised when generalizing the positive results to other regions or countries with more advanced IT applications in HR practices.

Practical implications

This study contributes to the HR practice in several ways. First, it qualitatively confirms that HR professionals accept a competence‐based approach to build company's training curriculum. Second, it observes a lack of effective tools to help HR professionals in the task of training needs assessment. Third, it shows that HR professionals do recognize the power of web technology in helping them become more efficient.

Originality/value

Formal competency‐based training programs are rarely implemented in the real world because the process required is both tedious and time‐consuming. This paper adopts Internet technologies in a conceptual model for effective competency‐based training needs assessment, and presents an efficient web‐based tool to assist HR professionals in the needed analysis.

Details

Internet Research, vol. 16 no. 4
Type: Research Article
ISSN: 1066-2243

Keywords

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Article
Publication date: 13 May 2014

Francesca Menichelli

The purpose of this paper is to challenge the traditional placement of CCTV within the realm of crime prevention technologies and to propose a conceptualisation of surveillance…

1129

Abstract

Purpose

The purpose of this paper is to challenge the traditional placement of CCTV within the realm of crime prevention technologies and to propose a conceptualisation of surveillance cameras that takes into account how different elements interact to shape how these are understood, defined and used in the day-to-day practices of the police.

Design/methodology/approach

Methodologically, the research draws on ethnographic fieldwork conducted in two medium-sized Italian cities where open-street CCTV systems have been recently implemented and is based on a combination of non-participant observations and interviews with police officers in both forces.

Findings

Overall, two main findings emerge from the fieldwork. First, cameras are rarely used and not for reasons pertaining to crime control; rather, they have become a tool for the efficient management of scarce policing resources, with particular emphasis on the co-ordination and real-time tracking of patrolling personnel. Second, this shift is understood in radically different ways by officers in the two cities, so that what is experienced as a benign form of peer-to-peer co-ordination in Central City becomes a form of undue surveillance on the part of higher ranks in Northern City.

Originality/value

The value of the present work is twofold. On one hand, it provides relevant information to police practitioners on how organisational and structural factors impact on the use of surveillance cameras in policing. On the other, embracing the idea that CCTV is constructed through the interaction of several distinct, yet related, processes can explain why the same technology is implemented, defined and used in different ways in comparable organisations.

Details

Policing: An International Journal of Police Strategies & Management, vol. 37 no. 2
Type: Research Article
ISSN: 1363-951X

Keywords

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Article
Publication date: 17 March 2014

Tho Nguyen and Chau Ngo

– This paper aims to investigate the spillover effect of 14 US key macroeconomic news on the first two moments of 12 Asian stock market returns.

2115

Abstract

Purpose

This paper aims to investigate the spillover effect of 14 US key macroeconomic news on the first two moments of 12 Asian stock market returns.

Design/methodology/approach

The authors collect market expectation and actual scheduled announcements data for 14 key US's macroeconomic announcements from January 2002 to April 2012 from Bloomberg. The dataset consists of six groups: monetary policy and general macroeconomic indicators: the Federal Reserve's target interest rates (FOMC), gross domestic product (GDP), and leading indicator (LI); price indicators: consumer price index (CPI) and producer price index (PPI); business indicator: housing starts (HS) and industrial production (IP); consumption indicators: retail sales (RS) and consumer confidence level (CONSUM); labor market indicators: non-farm payroll (NFP), unemployment level (UE), and jobless claim (JOB); and external sector indicators: current account (CA) and trade balance (TB). The authors also collect daily opening and closing data of 12 Asian stock markets. Following Dow Jones classification, the authors divide them into two groups: five developed markets (Japan, Hong Kong, Republic of Korea, Singapore and Taiwan), and seven emerging markets (China, India, Indonesia, Malaysia, Pakistan, Sri Lanka, and Thailand). The MA-EGARCH (1,1) model is used for the empirical test.

Findings

First, the authors find that stronger than expected news from the USA is associated with higher conditional mean and lower conditional variance of the Asian stock market returns, in general. Second, the Asian stock markets tend to put more weight on information relating to the US labor market than the other news as this indicator reveals much information about the underlying health of the US economy since full employment is the most important mandate for the US administration and policy makers. Third, in responding to the US news, the Asian emerging markets seem to respond stronger to the US news than the Asian developed markets both in terms of the number of responses and the magnitude of the reaction. This suggests that this could be seen as evidence that emerging markets are more dependent on the information content of the US news than the developed markets. Fourth, the US news is absorbed gradually leading to persisting volatility responses in the Asian stock markets.

Originality/value

The authors fill a gap in the extant literature in investigating the speeds of the news absorption across the Asia region by examining the spillover effects across three time horizons, namely daily, overnight and intraday.

Details

The Journal of Risk Finance, vol. 15 no. 2
Type: Research Article
ISSN: 1526-5943

Keywords

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