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Globalization has provided excellent opportunities for the global manufacturing community together with a stringent barrier on cost control. Target costing has emerged as one of the main tools in aiding the manufacturers to be globally competitive. This paper analyses the effect of tools such as quality function deployment (QFD) and value engineering (VE) on target costing and explores the way in which these tools assist in achieving the target cost. The target costing model developed by Cooper and Slagmulder (Cooper, R. and Slagmulder, R., Target Costing and Value Engineering, Productivity Press, New York, NY, 1997) has been modified and tools such as QFD and VE have been incorporated in the model. Due to inherent uncertainties in the associated cost of various elements, the model has been further strengthened with the use of fuzzy logic. The theoretical model developed was implemented in an Indian auto component manufacturing company and the results were analysed. Target costing significantly relies upon QFD and VE for its effective implementation. Uncertainty in cost estimation plays a significant role in the target costing process since any variation in cost violates the cardinal rule of target costing, “the target cost should never be exceeded”. Fuzzy logic plays a vital role in accounting for uncertainty in the target costing process and gives a different perspective to arrive at the function cost. A functional approach (VE) combined with QFD backed by fuzzy approach appears to work effectively for a target costing process that is evidenced from the case study. It appears that the model developed will work satisfactorily for an industrial product and the validity of the model for fast moving consumer goods has to be ascertained.

The purpose of this paper is to present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers.

This study uses a systematic review of the literature contained in the three databases Ebsco, JSTOR, and Springerlink and on the search engine Google Scholar.

An analysis of the literature identifies three different clusters of papers: “identification” papers, which show that customer focus has gained importance in recent times; “implementation” papers, which highlight that a general or shared model or scale to successfully implement total quality management (TQM) does not yet exist; and “impact-on-performance” papers, which show that few studies have considered the relationship between TQM and the issues of both marketing and performance, underlining the most significant gap in the TQM literature.

This study is limited by the small number of databases and search engines used and by the restricted number of keywords used in searching these sources.

This work highlights a gap in the existing research and thus an incomplete consideration of the interplay between management, marketing, and quality issues, all centered on customers and other stakeholders. Researchers and firms are thus advised to adopt a wider view that considers the role of the quality process to support the firm’s engagement of customers in activities that enhance both the customer role and customer satisfaction.

This study uses a systematic literature review to review all critical factors of TQM and identifies new research avenues and different approaches to implementing TQM, focusing on the central role that customers play in achieving firm success.

The purpose of this paper is to identify the critical success factors of total quality management (TQM) in pharmaceutical wholesale distribution companies in Pakistan. The paper also seeks to contribute to reduce the existing lack of TQM studies in developing countries.

A 29‐item survey questionnaire is sent to 90 pharmaceutical distributors. Response rate is 56.7 per cent. Confirmatory factor analysis deletes one item in the scale purification process.

Data analysis reveal that “process design” (PD) is critical TQM success factor in pharmaceutical wholesale distribution companies in Pakistan. Like other studies in developing countries, top management in pharmaceutical wholesale distribution companies in Pakistan does not adequately support the TQM implementation.

The research is based in Pakistan only. Convenience sampling is done. The response size of the study is small (n=51) though the response rate and significance are high. Small response size prevents more complex analysis such as structural equation modelling.

Pharmaceutical wholesale distribution companies are more focused on “PD”. Increased top management support is required for proper TQM implementation.

This research provides framework to researchers to build up more TQM critical success factor studies in similar sector and situations so that more concrete generalizations can be made.

This paper aims to overcome the inability of both comparing loss costs and accounting for production resource losses of Overall Equipment Effectiveness (OEE)-related approaches.

The authors conducted a literature review about the studies focusing on approaches combining OEE with monetary units and/or resource issues. The authors developed an approach based on Overall Equipment Cost Loss (OECL), introducing a component for the production resource consumption of a machine. A real case study about a smart multicenter three-spindle machine is used to test the applicability of the approach.

The paper proposes Resource Overall Equipment Cost Loss (ROECL), i.e. a new KPI expressed in monetary units that represents the total cost of losses (including production resource ones) caused by inefficiencies and deviations of the machine or equipment from its optimal operating status occurring over a specific time period. ROECL enables to quantify the variation of the product cost occurring when a machine or equipment changes its health status and to determine the actual product cost for a given production order. In the analysed case study, the most critical production orders showed an actual production cost about 60% higher than the minimal cost possible under the most efficient operating conditions.

The proposed approach may support both production and cost accounting managers during the identification of areas requiring attention and representing opportunities for improvement in terms of availability, performance, quality, and resource losses.

The purpose of this paper is three pronged. First, to review the existing critical success factors (CSF) literature in the context of supply chain management (SCM). Second, to analyze the occurrence frequency of every possible CSF in SCM literature. Third, to identify the “vital few” and the “useful many” CSF that are harmonized across the SCM field.

A time-specific and term-sensitive literature review technique is undertaken to generate a list of possible CSF in SCM. The review yielded 55 papers, but only 26 empirical CSF papers were selected for analysis as the reliability and validity of the factors had been rigorously tested. Consequently, a Pareto analysis approach was applied to trace the CSF frequency of occurrence in SCM literature. By performing a Pareto analysis, this present study is able to identify and categorize the “vital few” and “useful many” CSF that are consistent throughout various fields of SCM. The review and results are tabulated and a Pareto diagram has been constructed to provide a summary of findings.

Out of the 26 selected empirical papers, 25 potent CSF in SCM literature have been extracted. From the Pareto analysis, nine CSF represent 80.68 percentage of occurrence which is regarded as the “vital few” CSF in SCM. The remaining 16 CSF represent 19.32 percentage of occurrence and is regarded as the “useful many” CSF in SCM. The nine “vital CSF” are immensely important, because in order to achieve supply chain and operation success, one must recognize the few vital factors that are responsible for the larger impact onto the industry compared to the other 16 “useful many” CSF.

The study offers some sense of assistance to SCM managers in highlighting the vital few CSF that matter most, regardless of their nature of SCM fields. Thus, saving their energy, time, and resources in determining the critical pieces of information. For academicians, this study provides a platform for future SCM CSF research and the results could aid researchers in developing the research instrument.

This study is the first attempt to apply Pareto analysis for SCM CSF studies and critically analyzing a wide range of SCM CSF literature. The result could allow supply chain managers to focus on the internal factors, as it could implicate the external factors, and is vital for sustainable supply chain operation, plus, it could stimulate potential researcher opportunities in linking SCM CSF and firm performance.

The purpose of this literature review is to identify and propose a list of few vital critical success factors (CSFs) of total quality management (TQM) for the benefit of researchers and industries.

Even though there has been a large number of articles published related to TQM in the last few decades, only a very few articles focused on documenting the CSFs of TQM using statistical methods. The main objective of this literature review is to investigate and list the CSFs of TQM according to the descending order of frequencies of occurrences. The domain of review is the scale development studies and the TQM effect versus performance measurement studies. The review period is between 1989 and 2003. Rigorous statistical reliability tests and validity tests were conducted during these studies to factorize the CSFs and hence these studies were chosen for the literature review. Finally, the quality tool “Pareto analysis” was used to sort and arrange the CSFs according to the order of criticality.

An examination of 37 such TQM empirical studies resulted in compilation of 56 CSFs. Implementation difficulties exist to operationalize such a large number of CSFs in organizations. This study analyzed and sorted the CSFs in descending order according to the frequency of occurrences using Pareto analysis. A few vital CSFs were identified and reported. The results of this study will help in a smoother penetration of TQM programs in organizations.

In future, the researchers in quality management may develop models to measure and sustain the level of implementation of TQM in industries. CSFs are the essential constructs based on which further statistical analysis can be carried out. The present study will guide the researchers in selecting the reliable set of CSFs for empirical studies. Industries can benefit by adopting the results of this study for effective implementation of TQM.

This paper presents a solution to the difficulties hitherto faced by the organizations in operationalizing the very large number of CSFs proposed by the various empirical studies published in TQM during the last two decades.

There has been an exponential proliferation of higher engineering educational institutions in India. The purpose of this paper is to seek to investigate students' perceptions of the level of Commitment of Top Management and Leadership (CTML) and Education Service Design and Delivery (ESDD) in Government Run Engineering Colleges (GREC), Privately Funded Engineering Colleges (PFEC) and Privately Funded Deemed Universities (PFDU) in India. The paper also strives to find out the significant predictors of Overall Engineering Education Excellence (OEEE).

A conceptual model has been developed linking Total Quality Management (TQM) elements and OEEE. The data were obtained from a survey of 992 students of higher engineering institutions in South India and analyzed using SPSS.

Significant differences among GREC, PFEC and PFDU were noticed in several TQM dimensions under study, and also in OEEE. The findings show correlation between the seven TQM variables and OEEE. CTML made a significant contribution toward attaining OEEE. Campus Facilities and Congenial Learning Environment also contributed greatly to OEEE.

The sample is limited to engineering institutions in a particular geographical area of India. Related study with a global perspective can be taken up in the future.

The comparative analysis of higher engineering institutions as well as the results of the investigative study of the impact of TQM on overall engineering educational excellence will prove useful to academic leadership.

The research framework presented in this paper is valuable to the top managements of higher engineering institutions.

The aim of this paper is to explore the implementation issues of the Business Excellence Model and the process of self‐assessment, from both management and employee perspectives, in a large government organisation in the United Arab Emirates (UAE), where the large Government organisation is indicative of the type of large indigenous organisation in the region. The organisation is part of the Dubai Government Excellence Programme (DGEP).

A multi‐level case study approach is used, involving repeated in‐depth interviews with managers (n=12) and a questionnaire with employees (n=96) to explore the implementation issues at all levels.

There was considerable variation in the implementation effectiveness across the different levels within the organisation. The top down approach had a resonance with the Middle East culture at management levels. However, insufficient participation and empowerment of lower level employees, especially amongst non‐indigenous employees, led to a lack of closure on corrective actions emerging from the self‐assessment process. Overall there was an acceptance of the business improvement side of total quality management (TQM) but there was a need for increased cultural acceptance of the people development aspects.

There is a paucity of multi‐level in‐depth studies relating to Business Excellence and self‐assessment in Middle Eastern organisations where a critical cultural perspective is adopted, even though there has been considerable resources expended by Government in initiatives such as the Dubai Government Excellence Programme (DGEP).

The study aims to investigate the components of photographs that are important in building the perception of tourists towards any destination. The study quantitatively employs secondary data analysis. An extensive literature review is conducted to identify the components of a photograph that impact the tourist perception. These components were analysed for importance using a quality tool called Pareto analysis. The results of the Pareto analysis is categorised under two heads viz Vital few and useful many. The ‘vital few’ are the components of the photograph which are responsible for 80% of the perception building of tourists for a destination. Whereas useful many is the category in which the components are responsible for only 20% of perception building. As depicted in Table 14.1, Visual Aesthetics in Photographs, Nature and Landscape, Colours in Photographs, Excitement Component, People in Photographs and Display of Archaeological Sites fall under the vital few categories as reported by the past literature. Visual Styles of Processing, Shot Composition, Shot Angle, Shot Density and Shot Scale are the components that fall under the category of many. The results of the study will help photographers and destination marketers to understand what builds the perception of the tourist by looking at a photograph. Thus, they can strategise those components accordingly to increase the tourism of a particular destination.

Due to its impact on business performance total quality management (TQM) has gained a lot of importance by businessmen, managers, practitioners, and research scholars over the last 20 years. Therefore, the purpose of this paper is to critically assess the literature on TQM and find out the areas where future research is required.

To achieve this purpose the articles published in the last 20 years were studied in a systematic way and a snapshot of the same was prepared in the tabular format with points such as year and journal of publication, application and country, statistical method used, and findings of the study such as practices and impact of TQM. After identifying the practices and impact of TQM a quality tool “Pareto Analysis” was applied on them for development of the model.

The findings provide the practices of TQM and its impact on the performance of a business. The gaps from the literature have been identified and areas for future research have been suggested. On the basis of the findings a generalized framework of TQM has been suggested which can be applicable irrespective of the sector.

The research will help academicians and future researchers to have a clear understanding of TQM in different rosters.

Ample literature is available on TQM but in the best knowledge of authors no study has taken place to integrate the reviews and findings of 102 research papers of the last two decades.