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Book part
Publication date: 28 February 2017

Rohit verma

Abstract

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Handbook of Logistics and Supply-Chain Management
Type: Book
ISBN: 978-0-8572-4563-2

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Article
Publication date: 1 February 1999

Robert Johnston

Over the last 20 years we have witnessed the emergence of a large‐scale, world‐wide academic movement concerned with the management of services. This paper charts the role and…

16621

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Over the last 20 years we have witnessed the emergence of a large‐scale, world‐wide academic movement concerned with the management of services. This paper charts the role and impact of operations management on this movement and proposes that the current key focus for service academics should be with the application of frameworks and techniques. Also suggests that as the service movement has grown, with increasing overlap between the subjects of operations, marketing and HRM for example, there is a need to “return to roots”. Contends that service academics, in their bid to develop cross‐functional service management material, may have lost, or inadvertently ignored, the strength of their core disciplines. Re‐focusing on the traditional strengths of operations management, such as performance quality, design, and operational improvement, might help provide a greater rigour to the developing subject of service management. Discusses nine areas for service operations research and suggests specific research questions. The topics include linking operational performance to business drivers, performance measurement and operations improvement, service design, service technology, the design of internal networks and managing service capacity.

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International Journal of Operations & Production Management, vol. 19 no. 2
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 1 April 1990

Mary H. Beaven and Dennis J. Scotti

Argues that a cognitive bias is found in the language used todescribe services, since services are defined in relation tomanufacturing. Proposes that services should be accurately…

2809

Abstract

Argues that a cognitive bias is found in the language used to describe services, since services are defined in relation to manufacturing. Proposes that services should be accurately described as they are very different from manufactured goods. Considers service from an alternative viewpoint, highlighting this perspective′s implications for marketing thought. Draws attention to practical implications with regard to the marketing mix.

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Journal of Services Marketing, vol. 4 no. 4
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 28 October 2005

Sameer Prasad, David C. Porter and Linda Yu

In this research we test the generalizability of an existing model for classifying information‐intensive services that can be globally disaggregated to Internet services. This…

158

Abstract

In this research we test the generalizability of an existing model for classifying information‐intensive services that can be globally disaggregated to Internet services. This categorization allows us to judge which types of Internet Initial Public Offerings (IPOs) are likely to have superior performance. Specifically, we hypothesize that Internet firms with higher information intensity, lower physical presence and lower customer contact needs will have a greater probability of generating larger risk‐adjusted returns. We test these hypotheses on 340 Internet IPOs and find partial support for the model. In particular, Internet firms with high information intensity and low customer contact need yield superior performance. However, firms with low physical presence underperform in our sample.

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American Journal of Business, vol. 20 no. 2
Type: Research Article
ISSN: 1935-519X

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Book part
Publication date: 3 February 2015

Zhaobo Wang

Almost all Supply Chain and Operations Management textbooks cover the topic of quantity discount analysis in an inventory management chapter. However, it is a challenging topic…

Abstract

Almost all Supply Chain and Operations Management textbooks cover the topic of quantity discount analysis in an inventory management chapter. However, it is a challenging topic for many undergraduate students since the calculations are somewhat complicated and many students are uncomfortable with any math-related topic. In order to determine whether it is appropriate to take the advantage of the quantity discount, the classical one-step EOQ model is expanded to a multistep procedure, as all relevant textbooks illustrate when explaining the use of quantity discounts. This chapter demonstrates an alternative way to teach students in order to facilitate their understanding the topic more intuitively, and to allow the student to reach the optimal solution faster in most cases. Therefore, it is suggested that the method presented in this chapter may reduce students’ anxiety toward this topic. The simulation results show that with only two discount thresholds, this alternative method can save over 70% of the calculations. It can allow instructors to save time in the classroom and help students solve the problems faster when doing quantity discount problems on homework or exams.

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Applications of Management Science
Type: Book
ISBN: 978-1-78441-211-1

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Article
Publication date: 1 January 1988

Michael J. Thomas

Customer satisfaction is the key to repeat business. Dissatisfied customers not only switch brands but spread their dissatisfaction. Managing the customer requires a strategy for…

426

Abstract

Customer satisfaction is the key to repeat business. Dissatisfied customers not only switch brands but spread their dissatisfaction. Managing the customer requires a strategy for customer care that involves a number of interfaces: management‐customer, staff‐customer, management‐staff, customer‐system, and management‐system. Each interface is defined.

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Marketing Intelligence & Planning, vol. 6 no. 1
Type: Research Article
ISSN: 0263-4503

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Article
Publication date: 7 September 2015

Zhixiang Chen

The purpose of this paper is to investigate the relationships among just-in-time (JIT), total quality management (TQM) and production operations performance (POP) based on the…

3373

Abstract

Purpose

The purpose of this paper is to investigate the relationships among just-in-time (JIT), total quality management (TQM) and production operations performance (POP) based on the survey data from Chinese manufacturing firms, provide managerial implications of effectively implementing JIT and TQM for firms in developing countries.

Design/methodology/approach

Questionnaires were collected from 173 Chinese manufacturing firms. Three hypotheses on the relationships among JIT, TQM and POP were first established based on literature review. Empirical study method of structural equation modeling using SPSS and AMOS as data processing tools is employed to test the hypotheses.

Findings

The results show that, on one hand, JIT positively influences TQM and POP; on the other hand, although TQM also has positive relationship with POP, the relationship is not significant at a given significant level. Meanwhile, the author survey also shows that JIT and TQM have complementary relationship, i.e., JIT and TQM can benefit each other in a firm.

Practical implications

TQM is a base of implementing JIT, it is valuable to concurrently implement JIT and TQM in manufacturing firms in order to improve the POP.

Originality/value

It is believed that this research reveals new insights about the JIT and TQM implementation in Chinese manufacturing firms; it has practice value for firms to improve the implementation performance of JIT and TQM.

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Business Process Management Journal, vol. 21 no. 5
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 24 January 2022

Vishwas Dohale, Priya Ambilkar, Angappa Gunasekaran and Vijay Bilolikar

The study attempts to develop a multi-product multi-period (MPMP) aggregate production plan (APP) to fulfill the customers' demand in terms of throughput and lead time for…

627

Abstract

Purpose

The study attempts to develop a multi-product multi-period (MPMP) aggregate production plan (APP) to fulfill the customers' demand in terms of throughput and lead time for achieving market competence.

Design/methodology/approach

This research proposes an integrated Fuzzy analytical hierarchy process (FAHP), multi-objective linear programming (MOLP), and simulation approach. Initially, FAHP is used to select the essential objectives a firm desires to achieve. Adopting the MOLP, an APP is formulated for the firm under study. Later, the simulation model of a firm is created in a discrete-event simulation (DES) software Arena© to evaluate the applicability of the proposed APP. A comparative analysis of the manufacturing performance levels (namely throughput, lead time, and resource utilization) achieved through the implication of an existing production plan and proposed APP is conducted further.

Findings

The findings from the study depict that the proposed MOLP-based APP can satisfy the customers' requirement (namely throughput and lead time) and improve the level of resource utilization compared with the firm's existing production plan.

Research limitations/implications

The proposed research facilitates researchers and practitioners to understand the process of developing MOLP-based MPMP APP and analyzing its applicability through simulation technique to be utilized for developing APP at their firm.

Originality/value

An integrated FAHP-MOLP-simulation framework is the novel contribution to the literature on production planning. It can be extended to solve strategic, tactical, and operational problems in different domains like service, healthcare, supply chain, logistics, and project management.

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Benchmarking: An International Journal, vol. 29 no. 10
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 1 June 1951

WE look before and after at the beginning of 1951. The three cardinal dates in the history of the public library movement—which is only the larger part of the national library…

39

Abstract

WE look before and after at the beginning of 1951. The three cardinal dates in the history of the public library movement—which is only the larger part of the national library service—were 1850 which saw the legal origin of the movement; 1919 when it was set free from the enforced poverty of sixty‐nine years, and 1950 when it reached what until today was its veritable apotheosis. General recognition, such as authority from the Crown to the humblest journal gave to public libraries, was something undreamed of not more than thirty years ago. Perhaps, now that some of the splendour of the commemoration has taken more sober colours, it is well to consider what was gained by it. First, the recognition is there and can scarcely be belittled by anyone hereafter; we stand on a somewhat different platform now. We have the extremely valued recognition of our colleagues from libraries overseas. From these advantages all libraries and not only public libraries will in their own way profit.

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New Library World, vol. 53 no. 6
Type: Research Article
ISSN: 0307-4803

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Book part
Publication date: 19 February 2019

Densil Anthony Williams

Abstract

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International Business Blunders: Lessons for Future Managers
Type: Book
ISBN: 978-1-78769-219-0

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