Qingkui Xi, Heng Zhao, Yitao Hu, Yunjuan Tong and Ping Bao
This study aims to describe case studies of two models, LibQUAL+ and a model based on the analytic hierarchy process (AHP), used to assess library service quality and compare the…
Abstract
Purpose
This study aims to describe case studies of two models, LibQUAL+ and a model based on the analytic hierarchy process (AHP), used to assess library service quality and compare the two assessment models.
Design/methodology/approach
First, an AHP-based evaluation model is set up to assess library service quality, following which the model is adapted to assess the service quality of Nanjing Agricultural University Library. Second, a modified LibQUAL+ model is created and implemented in the form of a questionnaire survey to assess the library service quality of the same library. Finally, the two assessment models are compared.
Findings
The results of the two case studies indicate that LibQUAL+ is suitable for assessing Chinese university libraries after modified, and the library AHP model is more suitable for comparing libraries in China between themselves.
Originality/value
This paper uses two methods for assessing library service quality; this should prove to be helpful for the librarians interested in assessing the service quality of Chinese university libraries.
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Keywords
Qian Zhang and Qingkui Xi
This study aims to build a model about students’ behavioural intention (BI) to use the university WeChat Library (WL).
Abstract
Purpose
This study aims to build a model about students’ behavioural intention (BI) to use the university WeChat Library (WL).
Design/methodology/approach
Firstly, after the unified theory of acceptance and use of technology model was modified, a modified theory of acceptance and use of technology (MTAUT) model is built; a questionnaire survey, in which 1,003 valid observations are randomly collected from six universities in a city in eastern China, is performed; and then the results of the survey are used to build the model about students’ BI to use the WL based on regression analysis.
Findings
This study finds five factors, which are information quality (IQ), effort expectancy (EE), facilitating conditions (FC), performance expectancy (PE) and social influence (SI), that constitute independent variables of the model about students’ BI to use the university WL. And IQ has the greatest effect on students’ BI to use the WL, followed by EE, FC, PE and SI.
Originality/value
This study builds and tests a MTAUT model about students’ BI to use the university WL.
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Qingkui Xi, Liju Mao, Bin Zhang, Wen Shi and Ping Bao
This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one…
Abstract
Purpose
This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one particular library.
Design/methodology/approach
ILL/DD at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library’s ILL/DD based on LibQUAL+ is evaluated.
Findings
ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL+ model can be used to evaluate a library’s ILL/DD service quality.
Social implications
More patrons can access a better service, and the work efficiency of librarians can be improved.
Originality/value
This study is helpful to librarians interested in ILL/DD and resource sharing in China.
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Qingkui Xi, Qian Zhang, Feng Ni, Guiting Cha and Ping Bao
This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service…
Abstract
Purpose
This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service quality of one library as an example of how to improve.
Design/methodology/approach
This paper first describes the ILL/DD of the Jiangsu Academic Library & Information System (JALIS). It then provides an analysis of the problems in JALIS ILL/DD and gives some suggestions for improvement. Finally, it evaluates the service quality of one library’s ILL/DD based on the analytic hierarchy process (AHP).
Findings
It is found that JALIS ILL/DD can be done better via small consortia and discipline centres, and that AHP can be used to evaluate the service quality of a library’s ILL/DD.
Social implications
More patrons can access better service, and the work effectiveness of librarians can be improved.
Originality/value
This paper is helpful to librarians interested in ILL/DD or resource sharing in China.