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Article
Publication date: 18 September 2018

Qingkui Xi, Heng Zhao, Yitao Hu, Yunjuan Tong and Ping Bao

This study aims to describe case studies of two models, LibQUAL+ and a model based on the analytic hierarchy process (AHP), used to assess library service quality and compare the…

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Abstract

Purpose

This study aims to describe case studies of two models, LibQUAL+ and a model based on the analytic hierarchy process (AHP), used to assess library service quality and compare the two assessment models.

Design/methodology/approach

First, an AHP-based evaluation model is set up to assess library service quality, following which the model is adapted to assess the service quality of Nanjing Agricultural University Library. Second, a modified LibQUAL+ model is created and implemented in the form of a questionnaire survey to assess the library service quality of the same library. Finally, the two assessment models are compared.

Findings

The results of the two case studies indicate that LibQUAL+ is suitable for assessing Chinese university libraries after modified, and the library AHP model is more suitable for comparing libraries in China between themselves.

Originality/value

This paper uses two methods for assessing library service quality; this should prove to be helpful for the librarians interested in assessing the service quality of Chinese university libraries.

Details

The Electronic Library, vol. 36 no. 6
Type: Research Article
ISSN: 0264-0473

Keywords

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Article
Publication date: 2 March 2022

Qian Zhang and Qingkui Xi

This study aims to build a model about students’ behavioural intention (BI) to use the university WeChat Library (WL).

246

Abstract

Purpose

This study aims to build a model about students’ behavioural intention (BI) to use the university WeChat Library (WL).

Design/methodology/approach

Firstly, after the unified theory of acceptance and use of technology model was modified, a modified theory of acceptance and use of technology (MTAUT) model is built; a questionnaire survey, in which 1,003 valid observations are randomly collected from six universities in a city in eastern China, is performed; and then the results of the survey are used to build the model about students’ BI to use the WL based on regression analysis.

Findings

This study finds five factors, which are information quality (IQ), effort expectancy (EE), facilitating conditions (FC), performance expectancy (PE) and social influence (SI), that constitute independent variables of the model about students’ BI to use the university WL. And IQ has the greatest effect on students’ BI to use the WL, followed by EE, FC, PE and SI.

Originality/value

This study builds and tests a MTAUT model about students’ BI to use the university WL.

Details

Digital Library Perspectives, vol. 38 no. 4
Type: Research Article
ISSN: 2059-5816

Keywords

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Article
Publication date: 21 November 2016

Qingkui Xi, Liju Mao, Bin Zhang, Wen Shi and Ping Bao

This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one…

411

Abstract

Purpose

This study aims to describe and analyse interlibrary loans and document delivery (ILL/DD) in the Chinese Academy of Sciences and to evaluate the ILL/DD service quality of one particular library.

Design/methodology/approach

ILL/DD at the Chinese Science Digital Library (CSDL) is described. The success of ILL/DD at CSDL is analysed. Finally, the service quality of one library’s ILL/DD based on LibQUAL+ is evaluated.

Findings

ILL/DD at CSDL can be improved through a multi-library union, and a modified LibQUAL+ model can be used to evaluate a library’s ILL/DD service quality.

Social implications

More patrons can access a better service, and the work efficiency of librarians can be improved.

Originality/value

This study is helpful to librarians interested in ILL/DD and resource sharing in China.

Details

Interlending & Document Supply, vol. 44 no. 4
Type: Research Article
ISSN: 0264-1615

Keywords

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Article
Publication date: 16 November 2015

Qingkui Xi, Qian Zhang, Feng Ni, Guiting Cha and Ping Bao

This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service…

340

Abstract

Purpose

This paper aims to describe and analyse the interlibrary loan and document delivery (ILL/DD) in university libraries in Jiangsu Province, China, and to evaluate the service quality of one library as an example of how to improve.

Design/methodology/approach

This paper first describes the ILL/DD of the Jiangsu Academic Library & Information System (JALIS). It then provides an analysis of the problems in JALIS ILL/DD and gives some suggestions for improvement. Finally, it evaluates the service quality of one library’s ILL/DD based on the analytic hierarchy process (AHP).

Findings

It is found that JALIS ILL/DD can be done better via small consortia and discipline centres, and that AHP can be used to evaluate the service quality of a library’s ILL/DD.

Social implications

More patrons can access better service, and the work effectiveness of librarians can be improved.

Originality/value

This paper is helpful to librarians interested in ILL/DD or resource sharing in China.

Details

Interlending & Document Supply, vol. 43 no. 4
Type: Research Article
ISSN: 0264-1615

Keywords

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